The Designer Rooms Reviews 

9,250
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,741 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention the exceptionally friendly and knowledgeable staff who offer wonderful guidance, beautiful product selections, and a very welcoming shopping atmosphere without any pressure. Shoppers consistently praise the seamless assistance provided both in-store and during selections, noting that team members go above and beyond to ensure complete customer satisfaction. Though some reviewers were not happy with unexpected product flaws, mentioning items arriving scratched, uncomfortable seating designs, or a lack of assistance during collection. A few consumers also experienced occasional issues regarding product consistency and collection experiences.

What people talk about most

Staff

People report positive experiences with staff, highlighting their warm greetings and friendly demeanor.... See more

Product

Customers consistently note positive experiences with product, highlighting the highest quality items and... See more

Service

Users describe positive interactions with service, praising friendly and patient staff who consistently go... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting top-class and outstanding support... See more

User experience

Customers report positive experiences with user experience, highlighting friendly and welcoming staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jackie is such a lovely and welcoming employee, she explained everything perfectly and made sure I knew what colour options and pillow options were available with each sofa. Jackie did not hesitate to... See more

Rated 5 out of 5 stars

From start to finish the young lady Denise Sutherland I'm sure was her name was so patient with us. She made our experience of shopping instore seamless. Would highly recommend if your looking for new... See more

Rated 5 out of 5 stars

Personal service from Kerry in Hove, with attention to every detail. It is always a leap in the dark when buying new furniture, so we were grateful for her guidance, also the tea and biscuits! We boug... See more

Rated 5 out of 5 stars

Was warmly greeted by staff. Gentleman who helped me was knowledgeable without being pushy. Made ordering easy and was clear on next steps regarding purchase and delivery.


Company details

  1. Furniture Store

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(9,250)

1,604 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely helpful staff

Lovely helpful staff, Rosie sourced the size of rug we wanted and she was really knowledgeable about delivery timescales. All staff in the shop were attentive and friendly. Lovely furniture and accessories in store, we will definitely be back.

September 2, 2026
Rated 5 out of 5 stars

Excellent service at Designer Rooms…

Excellent service at Designer Rooms Robroyston. Debbie helped us find exactly what we were looking for. Very friendly and helpful. Prices were brilliant and great selection of furniture. Delighted with everything. Thank you.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great shop, fantastic customer service.

My mum and I visited the Glasgow shop at Breahead. We were looking for some items for redecorating her living room. We were blown away with the amount of beautiful unique items in the shop.

The staff were great particularly Muskaan.

Muskaan has a kindly manner. She listened to our needs and was very knowledgeable about what the shop could offer. When she didn’t know the answer she quickly found out for us. She couldn’t have been more helpful, noting was too much bother. She also gave us space to think ourselves, which we really appreciated.

August 30, 2026
Rated 5 out of 5 stars

Thanks again

Helpful staff who put up with my dithering over selection. Thank you. Also advised me regards future pieces that may be of interest to me!

August 20, 2026
Rated 5 out of 5 stars

Been in to the Robroyston outlet a…

Been in to the Robroyston outlet a couple of team and each time, Debbie has been welcoming, friendly and helpful. Even when she’s really busy, she manages to see to multiple people at the one time ensuring no one is kept waiting too long.

The gentleman wrapping the furniture was lovely to talk to as well. Delighted with my impulsive purchase of the Heidi sofa and can’t wait to settle down with a good book in my newly decorated snug.

August 31, 2026
Unprompted review

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