The Dustpan and Brush Store Reviews 

1,456
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, durability, and practical design of the various cleaning tools, brushes, and mops they routinely purchase for their homes. Buyers consistently point out the prompt shipping service and secure packaging that ensures all ordered items arrive safely in pristine condition. Many people also find the competitive pricing and reliable service make shopping a very pleasant journey. However, some customers also noted frustrating issues with delivery delays or parcels arriving damaged during transit. A few consumers additionally experienced occasional difficulties with product sizing, incorrect items sent, or minor manufacturing flaws.

What people talk about most

Product

Consumers find product to be positive, noting that items work perfectly and are of great quality. Reviewers... See more

Quality

Customers consistently report positive experiences with quality, highlighting that items are well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast dispatch times and... See more

Order

Users describe positive interactions with order, highlighting that the website is easy to use and the... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning great and very reasonable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I decided to re-seed my lawns as they were beyond recovery from the droughts which meant digging up the old dead lawn grass and creating a new seed bed. I wanted a good rake to help level the n... See more

Rated 5 out of 5 stars

I like everything about my spray mop - it works perfectly and the swivel head is great for swooping around furniture. I especially like the personal touches I've been made aware of on the packaging... See more

Rated 5 out of 5 stars

I ordered the Microfibre Bendy Feather with extendable handle and Hand Duster set on 29th September and received it on 3rd October. The item was well packaged and I’m very pleased with the set. The ex... See more

Rated 5 out of 5 stars

I've ordered from this company over 5 times now never had a single issue .items arrive super quickly in great condition well but not over packaged .Products are good quality function well and last a d... See more


Company details

  1. Cleaning Products Supplier

Information provided by various external sources

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,456)

119 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid! They use EVRI for delivery.

Avoid this seller. Seller uses EVRI and when EVRI don't deliver the company is unwilling to help. I ordered from the seller on 2nd March and seller allegedly dispatched the item the same day. EVRI tracking shows they received the item on Thursday 5th. Item has remained at the delivery hub ever since. Seller keeps apologising thinking that this will solve the problem. Seller needs to realise apologising only aggravates the problem. This company should be avoided until they change courier.

March 11, 2026
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good morning Alan,

We’re very sorry for the frustration and inconvenience this experience has caused.

To clarify, the order was dispatched from our warehouse on time as promised. However, courier tracking updates can sometimes take time to appear on their system, as parcels often move between transit points and hubs before scans are reflected on the tracking website.

We understand how concerning it is when tracking does not update as expected. Our team did respond to your email explaining this situation and worked to resolve the matter as quickly as possible. To ensure you were not left out of pocket, we have issued a full refund for the order.

We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention. Your feedback regarding the courier service has been noted and will be discussed internally as we continuously review ways to improve our customers’ experience.

If there is anything else we can help with, please do not hesitate to contact us.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

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Rated 5 out of 5 stars

Great product and good service

I bought their general purpose cleaning brush on recommendation of ChatGPT. (It was refreshing that an ai model didn’t just link me to Amazon for once!) because I needed to get rid of tiny specks of embedded fluff in my rug which a hoover had been unable to deal with. The brush had bristles made of a rubber type material that were firm and dealt with the problem brilliantly where other brushes had failed. It also was gentle enough on the rug that it didn’t damage it. The product was also very good value and delivery was good and it came when expected. Seems like a very good company.

February 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Good quality dustpan and brush set

Good quality dustpan and brush set. Easy to put together, robust and does the job well with an angled brush for awkward spots. Arrived super quickly. Would use this company again.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

No more dirty tiles

Struggled for ages to clean my tiled floors dirty grout and hard to reach divets The Angled Grout Brush with its extended handle is a revelation super easy to use and the results were fantastic a superb buy and excellent value highly recommend

February 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Really nice product

Really nice product, only a washing up brush but well designed and presented. Full marks for asking for review. Always support a proud British company!

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

I recieved my order yesterday-Upon…

I recieved my order yesterday-Upon opening I discovered that it had broken apart during transit- Do you want me to return this to you or will you just send me another?

February 5, 2026
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good day David,

We are truly sorry to hear that your order arrived broken. We completely understand how disappointing and frustrating it must have been to open your package and find it damaged, especially after waiting for it to arrive. Please accept our sincere apologies for the inconvenience this has caused.

As requested, we have sent out a replacement dustpan head straight away to ensure you are not left without a solution. We’re very grateful that you gave us the opportunity to make this right.

Thank you again for your patience and understanding while we resolved this for you. If there is anything at all you need further assistance with, please don’t hesitate to reach out. We’re always here to help.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

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Rated 5 out of 5 stars

Excellent

I purchased the Wave Broom (this is my second one from this company) along with the Bamboo Microfibre Floor Mop and replacement flat mop heads. I also ordered a micro dustpan and brush set. The micro dustpan and brush set was not in the box with the rest of the order and although a low value item, I decided to contact the company to let them know.
I received a response very shortly after and the missing item was sent out, which was received.
Very impressed with the excellent customer service and also very pleased with the goods purchased. Good price paid and I wish I had bought them sooner as it makes cleaning easier.
I recommend this company and will use them again.
Thank you very much to Angelyn and Apple in Customer Service for sorting out my query quickly and without fuss.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

I have looked everywhere for microfibre…

I have looked everywhere for microfibre covers for my floor mop. I found them online and they arrived today. Good quality and they fit perfectly. The brilliant price I paid was for 4 and I’m very happy with the price and the product.
I would definitely use this company again.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Sturdy mop and bucket

Just received my new sturdy mop and bucket. Just what I needed a mop to be relied on! And to my surprise, a spare mop head included. Really pleased with my order, thank you x

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

No more back ache

Ordered long handled garden dustpan and brush. Used it yesterday and was very impressed it perfect for picking up the leaves. No more bending and brush is strong enough to get leaves etc first time. Very good value for a very useful product and it’s made in Yorkshire what more could you want!

December 19, 2025
Unprompted review
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Rated 5 out of 5 stars

What an apt name for a cleaning …

What an apt name for a cleaning supplies business!
Being in my eighties it takes me back to the day when the original dust pan and brush were used every day, along with the broom and duster.!
As a collector of old fashioned brushes, I have kept various types off brushes . real bristle and all, from my various family members.
My latest purchase was a Besom Brush from The Dust Pan and Bush Co. and I am pleased to say that I and very pleased withe item. The broom was delivered safe and sound in it's secure e box and without any loose twigs..
Thank you very much.
Pam Foley.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Wooden handled nailbrushes split in water

Bought box of wooden handled nailbrushes - wood splits and bristles started falling out at soon as they got wet. Put the first two that did this down to bad luck but when the third one did this recently, decided it was not right. Company said wood does this and I must have stored them incorrectly. How does keeping them in the original box in a dry cupboard amount to that?

December 23, 2025
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good day Mr. Simon Higginson,

We’re very sorry to hear about your experience and for the frustration this has caused. We truly understand why you would be disappointed.

After carefully reviewing the order, we can confirm that the nailbrushes were purchased and received back in April 2022. Given the length of time since purchase, it is unfortunately likely that wear and deterioration have occurred due to age and repeated use, even if the items were stored carefully.

While we always do our best to help as a courtesy where possible, this item does not come with a lifetime warranty.

Again, we sincerely apologise for any inconvenience or disappointment this has caused and appreciate you taking the time to share your feedback with us.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Rated 5 out of 5 stars

Excellent quality and service

Purchased a yard brush with stays as a requested gift. The item is really good quality.
Unfortunately the handle arrived damaged, possibly from poor handling by the courier, but the company swiftly despatched another via a different company with no fuss whatsoever.

December 2, 2025
Unprompted review

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