The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
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Review summary
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Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... See more
Company replied
So old (!) I needed assistance to keep on the road for a few more years. After research and budget considerations, I opted for Tenways cgo800s which Tenways say is for commuter + gravel use (as per yo... See more
Company replied
Ist class advice and service from the guys at the Electric bike shop. Initially through Simon Alexander in customer service, and subsequently through Richard and Tiren during handover of my Cube St... See more
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Company details
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service
Great service, love the product! My item was dispatched straight away and communication was great throughout. Will purchase through this company again. Thanks.
April 13, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you love the product and that dispatch and communication met your expectations.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
Fantastic customer service
I would highly recomend buying your bike from The Electric Bike Shop, I purchaced a really good quality bike at an excellent price, unfortunatly it was damaged during delivery. The customer service department could not have been more helpful sourcing and suplying us with replacement parts which we were able to fit easily.
April 15, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for your feedback and recommendation. We’re really pleased to hear you’re happy with the bike and the support from our Customer Service team.
We’re sorry the bike arrived with some damage, but glad we were able to source and supply the replacement parts quickly for you.
Kind regards,
The Electric Bike Shop Team
Absolutely pathetic service!!!
Absolutely pathetic service!!!! Avoid these at any cost!!!
Bought a pair of pedals, and receiced wrong model.
Contacted them through email and explained situation.
Jack Foley - Replied to me: "I do apologise for this, the information I have here is clearly wrong. If you could please let me know the dimensions of the package, I can issue a returns label. This will allow it to be dropped off at a local courier point at your discretion."
One mont later Issue still not resolved, chased them several times with no luck and no response from them!!
April 3, 2026
Unprompted review
Reply from The Electric Bike Shop
We’re very sorry for the lack of response and the delay in resolving this — this isn’t the level of service we aim to provide.
We apologise that the returns label was not issued when it should have been. This will now be actioned today, so you can return the item without any further delay.
Thank you for your patience, and we’re sorry again for the inconvenience caused.
Kind regards,
The Electric Bike Shop Team
Fantastic service today from the staff…
Fantastic service today from the staff at West Bridgford. Very helpful, friendly and excellent knowledge of electric bikes. Would definitely recommend this company.
April 25, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you had such a great experience at our West Bridgford (Nottingham) store. It’s great to know the team were helpful, friendly and knowledgeable.
We really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
It was quite an enjoyable experience
It was quite an enjoyable experience. Tyrem helped me out by explaining each function in detail and ensuring I understand them. I highly recommend anyone looking to switch over to an ebike to visit once. I will certainly.
April 25, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you had such an enjoyable experience at our Bristol store. Tiren will be delighted to know his detailed explanations helped you feel confident with your new e-bike.
We really appreciate your recommendation and look forward to seeing you again.
Kind regards,
The Electric Bike Shop Team
Excellent service
Excellent service, could not have been more helpful both with advice and working around my awkward schedule for picking up the bike.
April 16, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear the team could support you with advice and work around your schedule for collection.
We appreciate your kind words and hope you enjoy your new bike!
Kind regards,
The Electric Bike Shop Team
The e bike that I wanted at a good price
The e bike that I wanted at the best price I could find it was well shipped and packaged and from my personal experience I would recommend this company highly.
April 3, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you found the bike you wanted at a great price and that it arrived well packaged.
We truly appreciate your recommendation and hope you enjoy many miles on your new e-bike.
Kind regards,
The Electric Bike Shop Team
Had to phone them as had forgotten to…
Had to phone them as had forgotten to dispatch my order, then sent wrong item
April 3, 2026
Reply from The Electric Bike Shop
We’re sorry to hear about your experience and apologise for the picking error and the inconvenience caused.
The returned item has now been received back at our warehouse, and your refund will be processed within 3–5 working days.
If you still require the correct part, we’d be more than happy to help source this for you—please feel free to contact us at info@theelectricbikeshop.co.uk or on 0117 452 6571.
Kind regards,
The Electric Bike Shop Team
Staff were really helpful and…
Staff were really helpful and knowledgeable, they took the time to answer all my questions about the bike I was purchasing and made the experience stress free
April 11, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear the Cardiff team made your experience stress-free and took the time to answer all your questions.
We hope you enjoy your new bike and wish you many happy miles ahead.
Kind regards,
The Electric Bike Shop Team
Great service nice employees would…
Great service nice employees would recommend.
April 18, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you received great service at our Harrogate store and found the team helpful. We appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
Many thanks to Jack for helping me with…
Many thanks to Jack for helping me with my choice of mudguards, parcel rack and panniers, also a hot coffee which I drank whilst they were fitted also thanks to Mark the technician who fitted them. Great team, great place. Many thanks
April 15, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear Jack and Mark were able to help with your setup and make the experience enjoyable (coffee included!).
We appreciate your kind words about the Nottingham team and hope you enjoy your bike with the new additions.
Kind regards,
The Electric Bike Shop Team
Ist class advice and service from the…
Ist class advice and service from the guys at the Electric bike shop. Initially through Simon Alexander in customer service, and subsequently through Richard and Tiren during handover of my Cube Stereo ONE 77 at the Bristol branch. Excellent set-up advice, pitched at the right level, nice guys to deal with.
Many thanks Mark
April 16, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience, from Simon in Customer Service through to Richard and Tiren at our Bristol store.
It’s great to know the setup advice was clear and pitched just right. We really appreciate your kind words.
Enjoy your Cube Stereo ONE 77 and wish you many great rides ahead!
Kind regards,
The Electric Bike Shop Team
Very smooth transaction for a great…
Very smooth transaction for a great bike at a great price
March 31, 2026
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear everything went smoothly and that you’re happy with the bike and the price.
Kind regards,
The Electric Bike Shop Team
EBCO online delivery and courier
Bought an ebike online through these guys after extensive research of options (eg Halfords, local resellers etc). Can't complain about any stage of the process. I had a lovely email back and forth to narrow down my options and find the right frame for me and the guys were very flexible in terms of delivery options. Bike arrived far more in one piece than I was expecting! I assumed I would have to attach the handlebars and accessories but this had already been done - I just needed to put the quick release front wheel and the pedals on. Bike was well packaged with lots of bubblewrap, no scratches that I could see. I did have to fiddle about with aligning the brakes a bit but they may have been jostled about in transport. If I ever need another ebike I'll be sure to seek them out again but I'm hoping this one will be a long-laster :)
March 28, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience from start to finish, and that our team could help you find the right bike.
It’s great to know the bike arrived well packaged and largely assembled as expected. We appreciate your understanding regarding the minor brake adjustment, as transport can occasionally cause small shifts.
We hope you enjoy many miles on your new e-bike, and we’ll be here if you ever need us again!
Kind regards,
The Electric Bike Shop Team
Excellent service and very friendly…
Excellent service and very friendly staff.
April 11, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you found the Gloucester team friendly and that you received excellent service.
Kind regards,
The Electric Bike Shop Team
Delivery spoiled half the fun
I recently purchased an electric bike online. Took TEBS 14 days to dispatch the bike, which was somewhat dissapointing, but okay. The bike itself looks nice and seems to be of good quality. Do keep in mind that some assembly is required, you’ll need to attach the handlebars, pedals, saddle, and also install the display/computer yourself. No tools for that provided.
Unfortunately, the delivery experience was a complete mess. On the scheduled delivery day, the bike simply didn’t arrive, and there was no communication at all. Waited whole day for nothing. After emailing them in the evening, I received a call next day that delivery would take place that day between 16:30 and 17:30. However, when I returned home from work around 12:00, I found the bike already delivered in a box, left in front of my door by the courier (DX).
Great product, but the delivery service was extremely disappointing.
April 10, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for your feedback. We’re pleased to hear you’re happy with the bike itself and its quality, but we’re sorry for the delay in dispatch and the issues you experienced with delivery.
We understand how frustrating it must have been to wait for a delivery that didn’t arrive, and then have the bike delivered earlier than expected without clear communication. While we work closely with our courier partners, we know this isn’t the experience we want for our customers.
We appreciate you taking the time to share your experience, as it helps us review and improve both our processes and communication.
Kind regards,
The Electric Bike Shop Team
A dream comes true.
My wife has been dreaming for an electric bike for a couple of years now.
I advised her to wait for the tech in batteries to be right.
So in late March we took a trip over to Nottingham to have a look at what they had.
We couldn't have had a nicer team of staff to advise and guide us in what would suit my wife's needs.
They hade a Cube Katmandu Hybrid One in stock but not made up, the team said give us a couple of hours and it will be ready for you to test, couldn't ask for more in customer service.
So we popped back and there it was all built and ready to go, she liked it so we purchased and then found we could get £200.00 of extras, well she was like a child in the sweetie shop, helmet, lock, inner tube, bag for the rack and a water bottle cage done.
Will be coming back for a bike for myself in due course.
March 26, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear your visit to our Nottingham store helped turn your wife’s dream into a reality.
It’s great to know the team were able to get the bike ready for a test ride so quickly and help you both find the perfect setup (and enjoy choosing those extras too!).
We really appreciate your kind words and look forward to helping you find a bike of your own in the future.
Kind regards,
The Electric Bike Shop Team
Great customer service
The staff at the Bristol shop have been excellent during the whole process of buying my new bike, especially Tiren who took the time to make sure the bike I bought was the right one for me. I was super impressed with his knowledge of all the products available and his understanding of what I needed.
April 2, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Bristol store. Tiren will be really pleased to hear your kind feedback.
We’re glad we could help you find the right bike and hope you enjoy many great rides ahead.
Kind regards,
The Electric Bike Shop Team
Very fair and genuine company
Very fair and genuine company. Generous with their time and advice. Highly recommend to all.
April 8, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you found the Bristol team fair, genuine, and generous with their time and advice.
We truly appreciate your recommendation and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
I had a great experience with The…
I had a great experience with The Electric Bike Shop. The team was really helpful, friendly, and clearly know their stuff. They took the time to answer my questions and made sure I got exactly what I needed without any pressure.
The whole process was smooth and professional, and you can tell they genuinely care about their customers. I’d definitely recommend The Electric Bike Shop to anyone looking for quality service and expert advice.
March 20, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience and felt well supported by the team.
It’s great to know the advice and service helped you find exactly what you needed. We really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
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