The Electronic Cigarette Company (UK) Ltd Reviews 

22,149
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,385 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast next-day delivery service and the wide variety of flavorful vaping options available at very competitive prices. People also find the online ordering process remarkably simple and efficient, while the customer support staff is consistently described as polite and very helpful. However, some customers also noted frustrating issues regarding delivery delays and missing parcels that were handled poorly by the external courier service. A small group of reviewers additionally mentioned receiving faulty items or leaking products that caused unexpected inconveniences during their daily usage.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders regularly... See more

Product

Customers had positive experiences with product, finding items reliable and of excellent quality. Many... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient support. For example,... See more

Price

Clients share positive opinions on price, consistently highlighting great competitive rates and exceptional... See more

Order

People report positive experiences with order, highlighting straightforward and quick purchasing processes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using this company for a few years now. I am always impressed with how quickly they fulfill their orders. Just this week I had a problem with the vape I had purchased not working properly.... See more

Company replied

Rated 5 out of 5 stars

Always deliver quickly and with no problems whatsoever. I even accidentally ordered twice. They realised my error and called to check so that I didn’t have to pay twice. Highly recommend. Always goo... See more

Company replied

Rated 5 out of 5 stars

I was a bit sceptical at first when placing my first order as prices on the Hyati Pro Ultra were the best anywhere on the Internet. I am a customer of another 2 online vape suppliers and and this com... See more

Company replied

Rated 5 out of 5 stars

This company has gone above and beyond for me. Evri have let me down with my order delayed really badly. Got in contact with this company within the hour everything dealt with new order on the way and... See more

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

About The Electronic Cigarette Company (UK) Ltd

Written by the company

The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.

We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.

Below are just a few reasons why you should choose The Electronic Cigarette Company:

  • FREE shipping with all orders over £15
  • FREE top brand e-liquids with any kit over £10
  • FREE Nic shots included with any shortfill e-liquid purchase
  • Great value e-liquid multi-buy deals
  • Vape subscriptions available from £25 per month
  • E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
  • Customer service available 6 days a week for expert advice

With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.

Disposable Vape Alternatives In Stock!

Written by the company

Starting From £5.99
Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
Expert Customer Service
Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
Coil Price Match
We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
E-liquid Price Promise
We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
Everyday Low Prices
The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.

Free shipping over £15

High quality e-cigarettes and e-liquid.

Free delivery with any spend over £15. All products come with a 28 day warranty. Everyday low prices on e-cigarettes, accessories and e-liquid. E-liquid subscriptions available from £25

Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

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3-star
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1-star

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4.8

All reviews

(22,149)

2,326 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivery to designated drop up point…

Delivery to designated drop up point prompt and good communication

August 3, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time out to provide us with your own personal feedback, nice to know that you are very content overall.

Hope you have a really good week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Fast delivery and great prices

Fast delivery and great prices, highly recommend

August 3, 2026
Unprompted review
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, good to know that you are happy with the competitive pricing and that you are receiving all of your vaping essentials very quickly, which is exactly how we want things to stay for you.

Hope you have a really good week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

All good delivery

All good delivery, product and price would use again.

August 2, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, and for your positive feedback, great to know that you will continue to use us as your go to supplier for your vaping products.

Have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

A recommended company

Excellent pricing excellent delivery definitely recommend

August 2, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for your positive feedback and for awarding us the max 5 star rating, really is genuinely very much appreciated by us all within the TECC team.

Hope you have a really good week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 4 out of 5 stars

All delivered promptly and items all as…

All delivered promptly and items all as advertised.

August 2, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review and your feedback, really is very much appreciated.

If you can provide any feedback that might have prevented us receiving the full 5 star rating it would be much appreciated as we are always happy to take on board any feedback.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Customer service replaced my order…

Customer service replaced my order which courier lost and it proved to me they put you first no matter what, great communication and swift response. Never had a delivery issue before so was relieved it was dealt with so efficiently. Always a great experience shopping with TECC 5 stars always!

July 31, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review and your complimentary feedback, great to know that you received the high level of after sales support that we expect for all customers like yourself.

Hope you have a lovely week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very good good deal fast delivery

Very good good deal fast delivery

August 2, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for your complimentary feedback, the 5 stars and more importantly for choosing us for the purchase of your vaping products.

Hope you have a lovely week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very fast delivery!

July 27, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, great to know that you are receiving your vaping products very promptly, just as we expect for you.

Hope you have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Excellent- would recommend

Fast delivery, easy to use website and reasonably priced goods. All round excellent service.

August 1, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and for choosing us as your go to retailer for the purchase of your vaping products.

Hope you have a lovely weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great vapes

Really good value for money and fast delivery always order from here

August 1, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to share your feedback with us, great to know that you are receiving your vaping products promptly, just as we expect for you, hope you have a lovely weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Fantastic customer service

I had issues with evri and I spoke to a guy at customer services. He was polite and friendly and got another order dispatched rapid. My order came and I'm super happy. Won't be going anywhere else for my vapes now. The guy I spoke to is a credit to the company ✨️

August 1, 2026
Unprompted review
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this feedback, great to know that you received a high standard of after sales support from our customer service team member.

It would be nice to pass on your complimentary feedback to the person in question if you can recall whom it was that you spoke to drop us a quick email when convenient to info@theelectroniccigarette.co.uk and we can pass on your complimentary feedback.

Have a lovely weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

it was easy to find exactly what I was looking for.

it was easy to find exactly what I was looking for. Ordering was straightforward and the item was realistically priced and arrived very promptly.

July 31, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this review, really nice to know that you had a hassle free and enjoyable experience when shopping with us for your chosen vaping products.

Hope you have a super weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Perfect

Loads of flavours, quick delivery, couldn't ask for anything more 😊

August 1, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us your feedback, nice to know that you are happy with the broad selection of products we have available all from trusted and reputable supplies, great also to know that you are receiving your vaping products very quickly, just as we expect for you.

Hope you have a lovely weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Would highly recommend - very fast delivery

I ordered Wednesday Night and my order arrived Thursday evening. Always super fast process from order to delivery. I have been using this company for many years and they have always been superb. Would highly recommend.

August 6, 2026
Unprompted review
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to share your feedback great to know that you are accustomed to receiving your vaping products really promptly which is exactly what we expect.

Would also like to take the opportunity to thank you for your continued customer, really is genuinely appreciated by us all within the TECC team.

Hope you have a lovely weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Brilliant service and products and the…

Brilliant service and products and the prices are very fair

July 31, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this review and for your kind words, great to know that you are very content overall with competitive pricing and overall service we provide.

Hope you have a lovely weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

I’ve been using your company for a few…

I’ve been using your company for a few years now and I have always had great service and great products 5* company Thankyou

July 31, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review and for the 5 stars, great to know that you are very happy overall and you are having an enjoyable experience when shopping with us for your chosen vaping products.

Have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Fast delivery and good products

Good range of products and straight forward purchasing system

July 31, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and importantly for choosing us for the purchase of your vaping products.

Have a great rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great and quick delivery and got what I…

Great and quick delivery and got what I ordered

July 31, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to share your feedback, nice to know that you are very happy overall.

Have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. Very quick and easy, efficient delivery and very happy with the product delivered. Will definitely keep returning for more business.

July 31, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to share your feedback with us, very good to know that you are very happy overall and had an enjoyable experience when shopping with us for your chosen vaping products.

Have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Brilliant ordered several times now and…

Brilliant ordered several times now and never had a problem, prices are perfect and delivery excellent.

July 31, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this review and for awarding us the maximum 5 star rating, always very much appreciated by us all within the TECC team.

Have a fantastic weekend.

Many Thanks
Mick
The Electronic Cigarette Company

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