The Electronic Cigarette Company (UK) Ltd Reviews 

22,135
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,372 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably quick and straightforward, while deliveries almost always arrive right on time the very next day. People also deeply appreciate the massive selection of available items and find the prices exceptionally competitive and affordable compared to other online stores. Though some customers noted occasional issues with delivery delays, missing parcels, or packages failing to arrive entirely, a few people also experienced frustrating problems with leaking vape pods or broken items. Reviewers pointed out that these occasional shipment setbacks and product defects slightly disrupted an otherwise smooth shopping experience.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, consistently praising the exceptionally fast shipping... See more

Product

People report positive experiences with product, highlighting excellent quality, reasonable pricing, and a... See more

Service

Users describe positive interactions with service, highlighting fast and efficient experiences over many... See more

Price

Customers consistently note positive experiences with price, highlighting that goods are reasonably priced... See more

Order

Consumers find order to be positive, highlighting straightforward processes and remarkably fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit sceptical at first when placing my first order as prices on the Hyati Pro Ultra were the best anywhere on the Internet. I am a customer of another 2 online vape suppliers and and this com... See more

Company replied

Rated 5 out of 5 stars

This company has gone above and beyond for me. Evri have let me down with my order delayed really badly. Got in contact with this company within the hour everything dealt with new order on the way and... See more

Company replied

Rated 5 out of 5 stars

I had issues ordering on line, so this review mainly is for the very polite phone service. Imran was polite and friendly, very efficient and engaging. My order was processed within minutes and dispa... See more

Company replied

Rated 5 out of 5 stars

Website is so easy to use. Ordering takes very little time Deliveries are always quick Goods always come packaged well I have been advised customer for 10 years and have never been let down... See more

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

About The Electronic Cigarette Company (UK) Ltd

Written by the company

The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.

We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.

Below are just a few reasons why you should choose The Electronic Cigarette Company:

  • FREE shipping with all orders over £15
  • FREE top brand e-liquids with any kit over £10
  • FREE Nic shots included with any shortfill e-liquid purchase
  • Great value e-liquid multi-buy deals
  • Vape subscriptions available from £25 per month
  • E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
  • Customer service available 6 days a week for expert advice

With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.

Disposable Vape Alternatives In Stock!

Written by the company

Starting From £5.99
Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
Expert Customer Service
Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
Coil Price Match
We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
E-liquid Price Promise
We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
Everyday Low Prices
The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.

Free shipping over £15

High quality e-cigarettes and e-liquid.

Free delivery with any spend over £15. All products come with a 28 day warranty. Everyday low prices on e-cigarettes, accessories and e-liquid. E-liquid subscriptions available from £25

Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(22,135)

2,312 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience shopping with this…

Fantastic experience shopping with this company, they have a great range of pod flavours that you don't come across in standard shops and the delivery is super quick. Much cheaper than corner shops and they often do deals on multiple products purchased.

July 20, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time out to share your own personal feedback, really good to know that you are having an enjoyable experience when shopping with us for your chosen vaping products.

Hope you have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Lots of flavours to choose from and a…

Lots of flavours to choose from and a good price. Fast delivery also

July 23, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this review, really good to know that you are happy with the competitive pricing and broad range of vaping products we have available all from trusted and reputable suppliers.

Have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for your complimentary feedback, really good to know that you are receiving high standards of service and aftersales support from our very experienced customer service advisors.

Have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Competitive prices

Competitive prices, prompt delivery.

July 23, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and importantly for choosing us for the purchase of your vaping products.

Hope you have a really great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very good company

Very good company, any issues are solved quickly without a fuss, delivery is quick and I use the subscription which is always delivered on time and you get an email reminder incase you want to change anything before it is despatched.

July 22, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this review and for your kind words, great to know that you are happy with the convenience and competitive pricing that the subscription service offers, also good to know that you are receiving your vaping products very promptly, just as we expect.

Hope you have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great value for money

Great value for money

July 23, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and importantly for choosing us for the purchase of your vaping products.

Hope you have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Good prices and rewards for repeat…

Good prices and rewards for repeat buyers as well as fast delivery

June 24, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking the time to leave us this review. We're really pleased to hear you're happy with our pricing, rewards for loyal customers, and fast delivery.

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Quality products. = Happy customer

July 23, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

We're so happy to hear you're pleased with our fast delivery and quality products! Thank you for your feedback.

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Always easy to deal with and really…

Always easy to deal with and really fast delivery. Great prices and rewards provided too.

July 23, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking the time to share your feedback. We're really pleased to hear that you find us easy to deal with and appreciate our fast delivery, great prices, and rewards.

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Everything vape related

The quickest and easiest way to order vapes and liquids, ive been using TECC for a couple of years now, and I don't think there's anything vape related you cannot get. I don't beleive they can be beat on prices either.

July 23, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking the time to leave us this review! We are happy to hear that you've had such a positive experience with us over the past couple of years. It's great to know that you find our ordering process quick and easy, and that our range of products meets all your vaping needs. We also appreciate your kind words.

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Always good customer service

Always good customer service. Speedy service sending out orders.

July 22, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks for taking the time to leave us this review, it's really good to know that you are very happy overall with our customer service and the speedy delivery of your orders.

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Excellent service all round....ordering…

Excellent service all round....ordering so simple and great delivery

July 22, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks for taking the time to leave us this review and for your kind words. It's great to hear that you found the ordering process simple and our delivery service excellent.

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Excellent service

Prompt delivery, excellent service.
Would highly recommend.

July 19, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks for the review, the 5 stars, and for your kind words. We're happy to know you had such a positive experience with our service and delivery.

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Oxva xlim pro 2

Great price and speedy delivery

July 21, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks for the review, the 5 stars and for choosing us for the purchase of your vaping products. We are glad you are happy with our service.

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for your kind words and for taking the time to share your feedback with us.

Have a lovely day.

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great!

Fast delivery very simple thanks :)

July 22, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thank you very much for taking the time to share your feedback, it's great to know that you found the delivery fast and the process simple.

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thank you very much for taking the time to leave us this review and for the 5-star rating. We're so pleased to hear you're happy with our pricing and quick delivery!

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

the price was good great service and…

the price was good great service and the delivery was excellent thank you 👍

July 21, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thank you so much for taking the time to share your feedback with us, it's great to know you're happy with the competitive pricing, excellent service, and efficient delivery. We truly appreciate your kind words.

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Simple to use

As always, easy to search and choose.
Payment is so easy especially with PayPal.
Delivery prompt and efficient would highly recommend

July 22, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thank you so much for taking the time to leave us this review and for your kind words. We're happy to hear that you find our website easy to use and appreciate the convenience of PayPal for payments, as well as our prompt delivery.

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Quick dispatch and delivery

Quick dispatch and delivery. Very reasonably priced too.

July 22, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thank you so much for your review! We are happy to hear that you were pleased with both the speed of our dispatch and delivery, as well as our pricing.

Abbie
The Electronic Cigarette Company

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look