The Electronics Warehouse Ltd Reviews 

281
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent prices, finding products significantly cheaper than elsewhere and offering great value for money. Many highlight the swift and efficient delivery service, often noting quick arrival times and good communication throughout the process. The overall service is consistently described as first-class, with people expressing satisfaction and a willingness to use the company again. However, some customers noted issues with product quality, including items arriving damaged, faulty, or not meeting advertised 'A' grade standards. Others experienced problematic deliveries, such as significant delays, incorrect items, or poor courier performance.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising the great price and perfect condition of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the swift and punctual... See more

Price

Customers consistently note positive experiences with price, often finding products significantly cheaper... See more

Service

Users describe positive interactions with service, frequently highlighting it as great, superb, and... See more

Value for money

People report positive experiences with value for money, consistently finding great prices for essential... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Item as described. Great saving. Packaged very well and really happy with it. Delivery took a little longer than expected but I did get updates from Furdeco to inform some delays due to high demand.... See more

Company replied

Rated 4 out of 5 stars

purchased a sound bar in seotember which was quick delivery good purchae did have an issue with the company but to be fair they sorted it out for me. would i use again,probably.

Company replied

Rated 4 out of 5 stars

Very good price. Speedy delivery. Only grouse was that sound bar came with European plugs. To be fair, I didn’t complain and when I did mention it, they said they would have sent replacement plugs

Company replied

Rated 4 out of 5 stars

The ordering from the website was all good, the only complaint was the delivery which was very late, with the usual excuses of van not starting in the morning and traffic.

Company replied


Company details

  1. TV store
  2. Electronics Store

Information provided by various external sources

The Electronics Warehouse has 12 years’ experience in the Electronics industry, buying large quantities of consumer Electronics from the manufacturer. Our power to buy this stock in bulk means we are able to pass on great savings to you. We also a special place in the TV market because we buy televisions that can no longer be sold by the High Street retailers we buy them from. These TVs are classed as ‘Graded Products’ and include end of line/discontinued TVs, TVs with damaged packaging, surplus stock and 14 day customer returns.


Contact info

4.1

Great

TrustScore 4 out of 5

281 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(281)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

It is so disappointing and frustrating

It is so disappointing. I bought a 75 inches samsung TV stated as grade A. TV was switched on the same day it was delivered. Screen was flickering and quickly disappearing.

The problem has been reported, but I have been advised to send a video, which might take me some time as the flickering is so quick and more over I am very busy with work

I think the idea of asking to send a video is to buy time until one month expires. I will try my best to capture the momentary flickering.

It is so disappointing and frustrating

March 21, 2026
Unprompted review
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Rated 3 out of 5 stars

Samsung Soundbar.. Scratched?

Definitely not rated “A” quality wise, purchased a Samsung sound bar and sub from them and came with minor scratches over casing.. either way, at the price I paid, around half of the retail value, I’m still well pleased with the purchase.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great value and service

Great value and service. The latest Samsung TV was a lot cheaper than anywhere else, a question was quickly answered and it was delivered when promised with helpful updates along the way.

March 3, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much, we appreciate your kind review and hope you keep on enjoying your TV

Rated 5 out of 5 stars

Excellent Service

Excellent product, great service and good value thank you

March 6, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your review. We appreciate your comments and hope you keep enjoying your TV

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Rated 5 out of 5 stars

Samsung wall brackets

I ordered two Samsung wall brackets for my new TV's.
They were genuine parts yet significantly cheaper than direct from Samsung. Delivered in two days.

excellent service

February 16, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive review. We're glad everything went well with the purchase

Rated 4 out of 5 stars

Late with delivery

The ordering from the website was all good, the only complaint was the delivery which was very late, with the usual excuses of van not starting in the morning and traffic.

January 31, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for the review. We're sorry the courier was a little late reaching you on the delivery day

Rated 5 out of 5 stars

Good pricing, prompt delivery

Good pricing. Prompt delivery. 2 man team were polite and communication was very good.

Would recommend and use again

January 26, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for the positive review. We're pleased everything went well with the courier service for you.

Rated 5 out of 5 stars

65" Samsung OLED TV Excellent price

Purchased a 65" Samsung OLED TV from The Electronics Warehouse because the price was £400 cheaper than anywhere else. Received a confirmation email immediately, but then didn't hear from the delivery company after 6 days, so sent an email to The Electronics Warehouse. Had a very prompt reply, then from the delivery company. TV was delivered 2 days later in perfect condition, excellent service and would highly recommend.

January 23, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your postive review. We're sorry the delivery company didn't get in touch with you sooner, but glad you liked our excellent service.

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Rated 5 out of 5 stars

Purchased a TV on-line from Electronics…

Purchased a TV on-line from Electronics Warehouse, cost compare the price was best. Great communication re. delivery from warehouse to doorstep. Thank you!

February 18, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive review. We hope you keep enjoying your TV from us.

Rated 5 out of 5 stars

First class service from the Electronics Warehouse

First class service from the Electronics Warehouse. The Samsung TV I bought was perfect and delivered efficiently by their friendly team. Would undoubtedly use the company again.

February 4, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive review. We're glad that you liked the service that the courier and we provided

Rated 4 out of 5 stars

Item as described

Item as described. Great saving. Packaged very well and really happy with it. Delivery took a little longer than expected but I did get updates from Furdeco to inform some delays due to high demand.
Thanks again. Will definitely recommend

January 27, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive review. We're sorry there was a small delay with our 2 man delivery service but glad you were kept updated.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, excellent service 👏

December 29, 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive comments. We're glad you liked the service provided by us.

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Rated 5 out of 5 stars

Great price great tv

We ordered a tv which was a great price - delivery was as expected and we are very happy with our purchase

January 26, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your review. We hope you keep enjoying your TV from us.

Rated 1 out of 5 stars

Just answer the phone and sort my problem out which

Just answer the phone and sort my problem out which I’ve rang you 4 times about it , terrible customer services and do not recommend this company in any way 😡

February 12, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

I'm sorry that your TV has developed a problem. We have been trying to arrange for our courier to collect the TV from you but have had to wait for suitable packaging (we do request that customers keep the TV box in case it has to be returned to us for whatever reason). The courier has been in touch with you to arrange a collection date but these have so far been declined.
We are continuing to work with you and the courier to get your TV back to us so that we can inspect it under your warranty.

Rated 5 out of 5 stars

Excellent web site

Excellent web site, easy to navigate and use. Swift and punctual delivery and excellent prices. Thanks to The Electronics Warehouse.

January 9, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thank you very much for the review, I'm glad you found the whole ordering and delivery process easy and quick

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Rated 5 out of 5 stars

Great company 100% recommend

Was unsure about ordering from this company I hadn’t heard of them before and price was too good to be true and you know what people say about that, but I shouldn’t have been as TV arrived promptly and in perfect condition so I will definitely use them again and 100% recommend them

December 15, 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thank you very much for your review. We hope you keep enjoying your new TV

Rated 5 out of 5 stars

Great value & Speedy service

Great value, quick delivery, good communications - would definitely use again.

January 14, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thank you very much. We appreciate your lovely feedback.

Rated 1 out of 5 stars

Beware and Avoid

Beware of this Company when buying mobile phones.
Phones are stated as being brand new with a full Samsung Warranty.
When checked with Samsung the phones are non A standard phones refurbished with no Samsung warranty.
They also will not honour any replacement even when the issue is down to manufacturing defects/design..
They keep asking more and more questions and asking for evidance over and over but still wont repair or replace even when the phone is in prestige condition and less then 12 months old.
You are better off paying slightly more from a guaranteed genuine company who will deal with their customers correctly and fairly instead of forcing cudtomers to go down the trading standard route.
******BEWARE*******
Only gave 1 star because it wont allow me to give less.........

January 21, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Hello Lee,

All of the items that we sell on our website are open boxed items as advertised on our product listings on our website

We have requested additional information from you on several occasions but despite this you have failed to provide us with the information requested which has stopped us from assisting you any further

We would recommend that you get in touch with us directly to provide us with the information needed so that we can assist you in getting the issue resolved

Kind regards,

TheMobilesWarehouse

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