The English Sofa Company Reviews 

1,049
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, noting that the fabric and materials used feel durable, comfortable, and luxurious. Many consumers also note the helpful and professional nature of the staff, who provide detailed fabric swatches and expert guidance during showroom visits and the ordering process. However, some reviewers were not happy with the delivery process, mentioning unexpected timing changes, communication gaps, or arrival delays. Conversely, a small portion of people felt that certain products developed unexpected issues over time, such as noticeable material fading, flattened cushions, or structural discomfort.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional craftsmanship and high-quality materials... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive... See more

Quality

Reviewers mention positive feedback about quality, highlighting excellent workmanship and durable... See more

Staff

Reviewers highlight positive aspects of staff, noting they are consistently helpful, professional, and... See more

Service

People report positive experiences with service, describing the overall process as professional and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm really pleased with the sofa, much better build quality and fabric than another that I bought from a different firm earlier last year..wish I'd waited and bought both from here. The English Sofa C... See more

Company replied

Rated 5 out of 5 stars

Luke and Richard delivered our 2 new sofas this morning.They were five minutes early, and offered unnecessary apologies! They were brilliant, the dog loved them, and they were really efficient and car... See more

Company replied

Rated 5 out of 5 stars

Experience was great from start to finish.. We visited the showroom, Nathan assisted us to narrow our choices then once we knew the sofa we wanted he went through the options.. There was no pressur... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with my sofa! I was unsure about ordering something online without seeing it so I called and spoke with Nathan who helped me through the whole process and made it so simple for m... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Manufacturer
  3. Sofa Store

Information provided by various external sources

Based in Manchester, The English Sofa Company is a true UK manufacturer of quality leather sofas and fabric sofas. Manufacturing onsite enables us to control all aspects of the furniture from the hardwood frames through to final finishing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,049)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Samples and catalog cam quickly

Samples and catalog cam quickly.
They were easy to choose from
The follow up emails were great.

July 16, 2025
Unprompted review
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Reply from The English Sofa Company

Hi Sharon, Thank you for your kind words! We're so pleased to hear that the samples and catalogue reached you quickly and made the selection process easy. It's great to know our follow-up emails were helpful too — we always aim to make the experience as smooth and supportive as possible.

We really appreciate you taking the time to share your feedback!

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Rated 5 out of 5 stars

Gorgeous leather samples & a really…

Gorgeous leather samples & a really good brochure. So much nicer than just looking online. I was also impressed by the customer care team! Fab!

July 14, 2025
Unprompted review
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Reply from The English Sofa Company

Hi Melanie, Thank you so much for your lovely feedback! We're thrilled to hear you enjoyed the leather samples and brochure — we completely agree that there's nothing quite like seeing and feeling the materials in person.

It’s also wonderful to know our customer care team left a great impression — I’ll be sure to pass on your kind words to them!

Thanks again for taking the time to share your experience — we really appreciate it.

Rated 5 out of 5 stars

Great quality sofa purchased after samples posted out

I had a Forest leather sofa previously, for over 20 years and it still looked good. The sofa had 3 dogs jump on and off it over different periods too! I then got another sofa but when it was time to get a new one, I decided to go back to a Forest one, and purchased online through The English Sofa Company. The photos and measurements are accurate and the leather sample posted to me was reassuring, that the quality was just as good as my previous sofa. I tried to scratch it but there were no marks made.
Delivery was arranged with me, rather than being told when it would be. This meant I didn’t need time off work. The delivery men brought them both into the room, unwrapped them and took the packaging away.

July 4, 2025
Unprompted review
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Reply from The English Sofa Company

Thank you so much for your wonderful review! We're delighted to hear that you chose to return to Forest leather after so many years — and that your new sofa lived up to the high standard of your previous one. It’s always a pleasure to hear about the lasting quality of our products, especially when they stand the test of time (and dogs!).

We're also glad the sample helped confirm your choice and that the delivery process was smooth and convenient for you. We take pride in both our craftsmanship and our customer service, so it's great to know you felt supported from start to finish.

Thank you again for your trust and loyalty — we hope your new sofa brings you just as many years of comfort and style!

Rated 5 out of 5 stars

Good quality sofa

Good quality sofa! Delivery within time frame.

July 1, 2025
Unprompted review
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Reply from The English Sofa Company

Thank you, Cindy. Delighted to know you're happy with your new sofa and the delivery process.

Rated 5 out of 5 stars

No problems from start to finish

No problems from start to finish. Delivery men were very helpful.

July 11, 2025
Unprompted review
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Reply from The English Sofa Company

Thanks, Duncan. Great to hear everything went smoothly and the delivery team took good care of you.

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Rated 5 out of 5 stars

Swatch’s came very quickly and email…

Swatch’s came very quickly and email comms very efficient. Wouldn’t hesitate to deal with again.

July 1, 2025
Unprompted review
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Reply from The English Sofa Company

Thank you for the kind feedback. We're pleased to hear the swatches arrived quickly and that communication has been smooth. We'd be happy to assist you again anytime.

Rated 5 out of 5 stars

Happy customer

We recently bought a two and three seater leather sofa and as I was a little concerned about buying an expensive item on line without seeing it I didn’t have to be, it was so easy from start to finish, no problems. Nathan in orders was very helpful. We received it last week and it’s just what I wanted and the craftsmanship is beautiful, would definitely recommend. Thanks to everyone involved. Mrs Stockings

July 2, 2025
Unprompted review
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Reply from The English Sofa Company

Thank you, Mrs Stockings. We're so pleased to hear that your experience was smooth and that the sofas are exactly what you were hoping for. It's great to know Nathan and the team helped put your mind at ease. We really appreciate the recommendation!

Rated 5 out of 5 stars

Very good and informative website

Very good and informative website, samples sent promptly with a brochure. Samples show that they are of a high quality. There is lots of choice of colours and different materials - I was looking a the leather sofas.

June 16, 2025
Unprompted review
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Reply from The English Sofa Company

Thanks, Sarah! We’re glad you found the website helpful and the samples useful for seeing the quality firsthand. It’s great to know you’re considering our leather range — let us know if there’s anything you need along the way.

Rated 5 out of 5 stars

Great quality samples received promptly.

June 27, 2025
Unprompted review
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Reply from The English Sofa Company

Thanks, Alli! We’re pleased to hear the samples arrived quickly and met your expectations. Let us know if you need any more help choosing your perfect piece.

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Rated 5 out of 5 stars

5 star experience

I actually visited the store in Manchester to take a look at the sofa I had seen online, staff were so helpful, Nathan was very patient with me. On day of delivery communication was excellent, the delivery men were very helpful and professional, they took great care to protect flooring and door. Can highly recommend

June 18, 2025
Unprompted review
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Reply from The English Sofa Company

Thank you, Alison! We're so pleased you made the trip to our showroom and that Nathan and the delivery team made the whole experience a smooth one. It’s great to hear everything met your expectations – we really appreciate the recommendation!

Rated 5 out of 5 stars

Excellent Service and Great Sofas

Really pleased with the service from start to finish. The staff in the showroom were friendly, knowledgeable, and really helpful without being pushy. Communication via email was clear and timely – any questions I had were answered quickly.

Delivery was fast and everything arrived as promised. We bought three sofas in total and are absolutely delighted with them – great quality and very comfortable. Would happily recommend and use again!

June 24, 2025
Unprompted review
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Reply from The English Sofa Company

Hi Andy, thank you for your kind words. It’s fantastic to hear you had such a positive experience both in the showroom and throughout the process. We're so pleased you're delighted with your new sofas – three is quite the set! We really appreciate the recommendation and would be glad to help again anytime.

Rated 5 out of 5 stars

Chesterfield furniture delivery

Both of the delivery drivers were very polite, very enthusiastic, and very helpful
Even though they had to carry the furniture all the way to the rear of the house
They positioned the furniture exactly where I wanted it and cleared away all the packaging

June 20, 2025
Unprompted review
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Reply from The English Sofa Company

Thanks for your lovely comments, Philip. We’re really pleased the delivery went smoothly and the team made sure everything was set up just how you wanted it. We’ll be sure to pass on your kind words.

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Rated 5 out of 5 stars

Like and Richard run a tight ship

Like and Richard run a tight ship. Great delivery company and really helpful 👍

June 18, 2025
Unprompted review
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Reply from The English Sofa Company

Hi Emma, we’re really pleased to hear the delivery went smoothly and that Luke and Richard were so helpful. We'll be sure to pass that on.

Rated 5 out of 5 stars

True to my order and very well made

The ordering process was easy and I was able to double-check all the details to be sure I had exactly what I wanted. I was kept informed of progress throughout and the time my sofa delivery was available was spot on. The delivery itself was excellent. My sofa is perfect and true to what I ordered. It is very well made and I expect to be enjoying it for many years to come.

June 16, 2025
Unprompted review
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Reply from The English Sofa Company

Hi Tracey, we’re really glad everything turned out just as you’d hoped. It’s great to hear the sofa arrived right on time and that you're impressed with the craftsmanship. Thanks for putting your trust in us.

Rated 5 out of 5 stars

Good company to deal with

Great experience from start to finish.Ordered sofa and chair the quality of the leather and finish is exceptional.Was kept informed of production time and delivery time all along the way,everything that was promised happened on time.special thanks to Nathan,Luke and the delivery team.

June 13, 2025
Unprompted review
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Reply from The English Sofa Company

Thanks Mr. Owen, really glad to hear you were pleased with the whole process and that everything arrived just as promised. We’ll pass on your thanks to Nathan and the delivery team.

Rated 4 out of 5 stars

Great end to end experience

The overall experience of shopping online and agent care was great. Responses to queries were quick. Quality of the end product is as per our expectations.
There was a slight delay in our first order , however that was to ensure the quality of the product met their high standards.

Would happily recommend the English Sofa Company to friends and relatives

May 8, 2025
Unprompted review
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Reply from The English Sofa Company

Thank you, Varkey, for sharing your experience. We're glad the final result met your expectations and appreciate your patience with the slight delay. It’s great to hear you’d recommend us — that means a lot.

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Rated 5 out of 5 stars

The English Sofa company are amazing…

The English Sofa company are amazing simple as that - I literally searched everywhere to find a sofa with the correct dimensions to fit in a modern new build house, and it seems most companies don't take small houses into account but the range at The English Sofa company is so good that all tastes and sizes are catered for. Excellent after sales services too as well a quick turnaround. They always answered my queries in a kind and professional manner and the quality of the final product and attention to detail is second to none. Totally recommend them to anyone who wants quality and great service

June 1, 2025
Unprompted review
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Reply from The English Sofa Company

Hi Ian, thank you for the glowing review. We're so pleased we could help you find the perfect fit for your home, and that both the product and service met your expectations. It means a lot to know you'd recommend us!

Rated 5 out of 5 stars

Honest refund policy

Review on behalf of my mum and dad who ordered a sofa online. Unfortunately it was not suitable for their needs (mobility issues) but the company arranged for it to be collected as soon as possible and organised a refund with no issues in line with their honest refund policy. Excellent customer service. You can buy with confidence.

June 6, 2025
Unprompted review
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Reply from The English Sofa Company

Hi Wendy, thank you for sharing your parents' experience. We're really glad to hear the refund process was smooth and that they felt well looked after. It’s important to us that our customers can buy with confidence, so your feedback means a lot.

Rated 5 out of 5 stars

Superior material

The sample came by return of post and I was very pleasantly surprised ar the quality and colour of the material. I have used it to compare with other fabrics and the one from The English Sofa Company is far superior to any others. I am looking forward to ordering my sofa as soon as renovations have been completed.

May 28, 2025
Unprompted review
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Reply from The English Sofa Company

Hi, thank you so much for your kind words. We're really pleased to hear the sample stood out for both quality and colour. Best of luck with the renovations and we’ll be here when you’re ready to place your order!

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