The Finchley Clinic Reviews 

167
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Incredible customer services. It's not even customer service. It's deep rooted customer care - Mark, the director, cares about humanity and health. The products are advertised with an explanation that... See more

Rated 5 out of 5 stars

I’ve bought from the Finchley Clinic a number of times and they’ve always provided an excellent service. Recently I had an issue with a product and it was dealt with efficiently and speedily.

Rated 5 out of 5 stars

I have been using the Microsomal Brain Health product from the Finchley Clinic. My use is at an early stage but have noticed an improvement in my cognition and trust it will continue, whilst... See more

Rated 5 out of 5 stars

I've been ordering global healing iron capsules for my wife from the Finchley Clinic after the drs prescribed her pharmaceutical iron tablets which did not agree with her, making her feel really sick... See more

Company details

  1. Wellness Center

Information provided by various external sources

Nutritional company specialising in products for candida, colon cleansing, oxygenating products and detox.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

167 reviews

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No recent history of asking for reviews

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4.4

All reviews

(167)

18 reviews in the last 12 months

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Rated 1 out of 5 stars

One of the worst experience

One of the worst experience. I DO NOT RECOMMEND TO ANYONE!!!
I have been purchasing products few times from Finchley clinic although I my last order did not arrive and I have try to contact them ( called many times and no response). Today one of the lady from product advice team answered and after describing my problem she informed me to call in few hours because she can’t talk. I have asked what is few hours and she said she doesn’t know and hang out.
I did try to call them again and nobody answered.
IT IS A SCAM COMPANY AND DONT BUY ANYTHING FROM THEM!!!

March 11, 2021
Unprompted review
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Reply from The Finchley Clinic

We do not have any customer in our database by this name or any similar name, so we question whether this is a genuine customer of ours. Secondly it can be seen from other kind reviews we have received that we are not "a scam company". Thirdly if we were unable to talk, the telephone would not normally have been picked up. Fourthly our "product advice" line does not deal with dispatch enquiries, therefore this individual probably did not speak to that department. Fifthly the fact that we had allegedly delivered several previous orders demonstrates that we are not a "scam company". Sixthly, on the rare occasions when our staff, not that the relevant people provide "advice" anyway, are unable to talk, they would have explained this courteously and patiently, and taken the persons phone number and called them back or asked them politely to call back a little later, and finally if there are problems with orders not arriving within the period specified on our shipping and returns policy, they are tracked, and where necessary replaced, as is the customers right under the Consumer Rights Act. We would also respectfully suggest that this individual, if they are a customer of ours, which does not appear to be the case, contacts us courteously by email, preferably citing their order number, and their problem will be investigated and responded to promptly. However we will not respond to abusive language or conduct.

Rated 5 out of 5 stars

Ethical Company

I contacted Mark at The Finchley Clinic after being discharged by my consultant but still having awful symptoms. I was willing to try anything.
I recommend anyone to have a read of the articles on the website, also Mark has always got back to me with any queries ive had.
I have returned to good health and vitality slowly, patiently and without side effects:) i’m very happy!
Thank you Mark

February 22, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible Returns Policy

Terrible, ask for an “admin fee” which they take from your refund if out of their extremely short 7 day return period. Ridiculous and unncesessary.

January 21, 2021
Unprompted review
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Reply from The Finchley Clinic

If we used the term admin fee, that was an error. We do not charge an "admin" fee. What should have been explained is that we do not refund our outgoing shipping cost if goods are returned (unless it's because they are faulty). We apologise if the wrong terminology may have been used.

Rated 5 out of 5 stars

Great service and good products

This clinic has a good range of products and I have been ordering from them for several years. I have sought guidance a few times and always had a swift and helpful response.

January 4, 2021
Unprompted review
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Rated 5 out of 5 stars

Colosan

Having suffered from intestinal dysbiosis for many years I bought Colosan from the clinic and the effect was immediate and very positive. I contacted the clinic and they could not possibly have been more helpful in explaining the science behind the product and suggesting other products to consider which are specific to the condition. These people are very knowledgeable and have truly made a huge difference.

December 4, 2020
Unprompted review
Rated 5 out of 5 stars

MY FAVORITE SITE.

WE HAVE SHOPPED WITH THE FINCHLEY CLINIC FOR YEARS WONDERFUL SITE AND ALL THE INFORMATION AND MORE IS ALL THERE, NEVER HAD A PROBLEM, THEY ARE ALWAYS THERE TO HELP EVEN WHEN THEY ARE SO BUSY THE FC REALLY IS THE BEST.

November 30, 2020
Unprompted review
Rated 5 out of 5 stars

I have only just ordered 2 products and…

I have only just ordered 2 products and the guy called Mark who gives us information is a very good guy with his information an recommendations. Not tried products yet so will give further reviews after trying the product later on. But so far as a company they pritty decent people espesh mark neway

November 27, 2020
Unprompted review
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Rated 5 out of 5 stars

Excellent service and care

I ordered some probiotics from The Finchley Clinic but was sent the wrong one. I emailed them, had an immediate apologetic and courteous reply and they sent the correct order as a replacement by First Class post. I now will return the wrong one and they will refund the postage.
I call that excellent service, don't you?

November 26, 2020
Unprompted review
Rated 5 out of 5 stars

Out standing results from Mark at Finchley Clinic London

I am 86 years old and learning the internet.I have major health problems and my Husband has Heart Failure / Kidney Failure and the dreaded Dementia.He is critically ill and we have been told that they will not resucitate him if his heart stops again. I am a nervous wreck trying to deal with all this.However I have been ordering from Finchley Clinic London and have always been happy with the products I have bought,They sell excellent products that have really helped me.I was so happy when I recently had an email from Mark who is the owner of this excellent clinic.It was such a pleasure to know that there is someone in this big wide world who has taken time out to help with my desperate situation.He is obviously a very busy man as his Company is so well known for the genuine up to the minute supplements that he is able to supply us.He is an incredibly knowledgeable gentleman who is so caring and thoughtful he certainly is so kind to all his customers.He has given me so much advice and made me feel so much stronger than i was before I had his backing.We are lucky enough to have a very good Naturopath who is able to do our testings. She has never been wrong with her diagnoses.Now i have Finchley Clinic to supply me top quality supplements I honestly feel i am not on my own struggling every day and just about giving up, Thank You Mark so much for helping me out at a time when i just felt like giving up.There is little help for the sick vulnerable people who have worked all their life and find they eventually hit a brick wall.

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

I have always only received great…

I have always only received great service from The Finchley Clinic. Now and again, the product I have bought has been unsuitable for me but I do know the products they supply are always of the best quality. The service and helpfulness of the staff is outstanding and I can honestly recommend this company.

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

The Finchley Clinic

This is a truly fantastic company to go to, for any vitamins and minerals you may need, for any health condition. I have been using Detoxadine for some time and have never had a cold or illness since taking it, and I have a low immune system. If you sign up to their newsletter, it is actually written with genuine health needs in mind, where their views, especially during the current Covid situation, are so helpful and spot on, that it can give you a new perspective on how to overcome any illness, plus a very well informed insight, on what you might need to strengthen your immune system. Mark the Director has been great in recommending the right products and they never push the most expensive product, just the one that will work best! I am a repeat customer, due to the service, quality and information they give you

September 10, 2020
Unprompted review
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Rated 1 out of 5 stars

Knowingly using inaccurate information

The seller deliberately displayed inaccurate and misleading information on Global Healing Cell Fuzion.
I saw from several other websites that there had been a change in the formula and many users very disappointed with the significantly lesser ingredients now included. This change appeared to be at least a year old but the seller had a picture of the superior formula bottle on its website as well as a separate detailed description of the ingredients in it's own information. All the positive reviews on their website were relatively old, dating from 2017. I messaged them before purchasing but did not receive a reply. As I had already bought Veganzyme and Floratrex satisfactorly (both excellent products) from them I decided to go ahead. I recieved the inferior version which is 340mg lighter per serving and missing all the enzymes etc. At a price of £149 per bottle this is totally out of order. After I returned the bottles I checked and they still haven't changed the picture or information. I messaged them asking why not and again they failed to reply. A week after I am posting this review (September 2020) and they still display the false information. They also failed and so far refused to restore the reward points I redeemed on the order. After this review was posted the owner Mark Lester wanted me to change it, aggressively claimed I was making false accusations and said that until I complained they knew nothing of the changes and only then contacted the manufacturer, who informed them yes it had just changed. I emailed Global Healing in the USA who are a very ethical company and they were super friendly and helpful. They told me the full history of Cell Fuzion and I quote directly 'the formula was changed back in 2018". Wow!!! (Be wary of some of the recent reviews that have suddenly popped up)

September 2, 2020
Unprompted review
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Rated 5 out of 5 stars

My experience with the Finchley Clinic

Many thanks thanks for your excellent service,...a very prompt delivery... your very courteous and very helpful communication and advice ....your excellent products I could not find through any other UK companies .except the USA....overall a very satisfying experience and a company I would highly recommend....

May 30, 2020
Unprompted review
Rated 5 out of 5 stars

Aniseed formula is fantastic gentle…

Aniseed formula is fantastic gentle formula for anyone who cares about their intestinal health. We found a lot of formulas harsh giving you unpleasant side effects but this is nice and gentle even for kids. Taken in combination with the Paratrex creates a perfect recipe to kill intestinal critters. Impeccable service👌

May 11, 2020
Unprompted review

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