The Fine Jewellery Company were exceptionally efficient when I had a slight issue with my order. The items I ordered arrived beautifully packaged - absolutely top notch and would make a lovely present... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such a lovely white gold necklace with a Peridot stone looks so beautiful. Delivery was amazing I ordered Thursday night it was delivered Friday quicker than going to the shops. Highley recommended c... See more
Company replied
Excellently crafted, 1st class quality silver jewellery with genuine stamp at very reasonable price and fast delivery. Ordered a bracelet for my other half for Valentines day, and she was really hap... See more
The piece i bought took my breath away just beautiful , so beautifuli ordered another .... lucky me . This piece arrived very quickly and very well packaged in a beautiful box also . I have bought a... See more
Company replied
Company details
- Jeweler
- also in
- Jewelry Store
Written by the company
The Fine Jewellery Company specialises in beautifully crafted gold and silver jewellery, including natural diamond rings, earrings, necklaces, bracelets, lockets and chains. Our collections combine timeless styles with modern designs, offering elegant, wearable pieces created with quality and lasting value in mind. We are passionate about genuine materials, natural gemstones, excellent craftsmanship and providing a reliable customer experience from start to finish. Whether customers are searching for an everyday piece, a sentimental gift or something for a special occasion, we aim to offer jewellery that feels meaningful, personal and made to last. Alongside our jewellery collections, we are committed to honest customer service, clear communication and continual improvement in every part of the customer journey.
Contact info
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful necklace, great quality and service
Beautiful necklace, great quality and value, beautifully packaged, next day delivery was a bonus. Very pleased.
October 22, 2026
Reply from The Fine Jewellery Company
Hi Martyn, thank you so much for your lovely review. We’re delighted you’re so pleased with your necklace, and that it arrived so quickly. We hope you enjoy wearing it!
Chaya
The Fine Jewellery Company
Beautiful jewellery
Beautiful jewellery. I'm so glad I discovered The Fine Jewellery Company, and so is my daughter. Excellent all-round
October 19, 2026
Reply from The Fine Jewellery Company
Thank you so much for your kind review, Mark. We really appreciate you choosing us and hope to look after you and your daughter for many years to come.
Kind regards,
Chaya
The Fine Jewellery Company
Excellent service& customer care!
October 12, 2026
Reply from The Fine Jewellery Company
Thank you, Rod, for your kind feedback. We're really pleased to hear you've had such a positive experience with us.
I love the earrings
I love the earrings, they were just as described and arrived on time.
October 9, 2026
Reply from The Fine Jewellery Company
Thank you, Sarah. It's lovely to hear the earrings were just what you expected, and that they arrived promptly. We hope you love wearing them.
Very helpful and obliging and…
Very helpful and obliging and knowledgeable, all my questions were answered. Thank you.
October 14, 2026
Reply from The Fine Jewellery Company
Hi Norman, thank you so much for taking the time to leave us a review. I’m so glad we could answer all your questions, and we really appreciate your kind words.
First Class Service!
Easy to understand process, goods delivered on time !
Exceptional.
Thank you.
Simon C.
October 13, 2026
Reply from The Fine Jewellery Company
Hi Simon, thank you for your kind review. It's great to hear everything went smoothly with your order. We really appreciate you taking the time to share your feedback.
Amazing item thankyou ordered monday…
Amazing item thankyou ordered monday and received the next day super quick delivery thankyou
October 12, 2026
Reply from The Fine Jewellery Company
Hi Emma, thank you for your review. We're glad your order arrived so quickly and hope you enjoy your purchase.
Excllent service and support from Sam…
Excllent service and support from Sam and Nash
October 9, 2026
Reply from The Fine Jewellery Company
Thank you so much for taking the time to leave this review. We’re really glad you had such a good experience with us and that you felt well looked after. Comments like yours mean a lot to our team, and we hope to see you again soon.
The Fine Jewellery Company
The help that I got from one of the staff Chaya. he…
The help that I got from one of the employees Chaya, there was a slight problem and Chaya sorted it out without any problem ,and we both were satisfied with her answers.
Thank you.F
October 1, 2026
Reply from The Fine Jewellery Company
Thank you so much, Alan. It was a pleasure speaking with you, and I’m so pleased we were able to get everything sorted for you. We really appreciate you taking the time to share your experience with us.
Kind regards,
Chaya
Reply from The Fine Jewellery Company
Thank you so much, Elton. We’re delighted to hear you’re happy with your purchase, and we really appreciate you taking the time to share your experience with us.
Very impressed with the next day free…
Very impressed with the next day free delivery
September 25, 2026
Reply from The Fine Jewellery Company
Thank you so much, Susan. We really appreciate you taking the time to leave us a review, and we’re delighted you had such a positive experience shopping with us.
Reply from The Fine Jewellery Company
Thank you so much for your lovely review. We really appreciate you taking the time to leave us such kind feedback, and we’re so pleased we could keep you updated with your order.
A great company to deal with
The Fine Jewellery Company were exceptionally efficient when I had a slight issue with my order. The items I ordered arrived beautifully packaged - absolutely top notch and would make a lovely present for someone. When I emailed them about my issue, I had quick, intelligent, co-operative replies. I cannot recommend them highly enough - their products are beautiful and they are a very nice company to deal with.
September 10, 2026
Reply from The Fine Jewellery Company
Thank you so much, Suzy. It really means a lot to hear that you were so happy with the service you received, especially after having an issue with your order. We’re so pleased we were able to help, and we really appreciate your lovely comments about our products and packaging. Thank you again for your kind words and recommendation.
I brought a pearl necklace the pearl…
I brought a pearl necklace the pearl pendant is fine but the chained which was gold plated come black not happy
September 14, 2026
Reply from The Fine Jewellery Company
Thank you for your feedback, David. We’re really pleased to hear that you were happy with the pendant itself. The necklace was included as a complimentary gift with your purchase, and we’re sorry to hear that you weren’t happy with it.
We hope you continue to enjoy your pendant, and we really appreciate you taking the time to share your feedback with us.
Great Product and Service
Great Product
Good Customer Service, I actually nearly cancelled my order, but was given good guidance and service from the Customer Service Agent. Glad I didn't cancel in the end!
Fast Deluvery
September 14, 2026
Reply from The Fine Jewellery Company
Thank you so much, Nas. We’re really pleased we were able to help and give you the information you needed before making your decision. It’s lovely to hear you were happy with the service and your order, and we really appreciate you taking the time to leave us such a thoughtful review.
Reply from The Fine Jewellery Company
Thank you so much, Lesley. We really appreciate you taking the time to leave us such a lovely review. It’s wonderful to know you were happy with your purchase, and we’re so pleased we could get everything to you quickly.
Excellent service and communication
Excellent service and communication. Product was very good quality nicely packaged and presented.
September 10, 2026
Great service fast delivery and a…
Great service fast delivery and a nice piece of jewelry
September 1, 2026
Reply from The Fine Jewellery Company
Thank you so much, John. We really appreciate you taking the time to leave us a lovely review, and we’re so pleased you’re happy with your purchase.
The items ordered arrived really…
The items ordered arrived really quickly and they are absolutely beautiful, presented in quality solid gift boxes. My Mum is going to love them.
September 9, 2026
Reply from The Fine Jewellery Company
Thank you so much, Alison. We’re so pleased you were happy with your order. We hope your Mum loves her gifts too. Thank you for choosing us, and for taking the time to leave such a lovely review
Thought the item I bought was very small
September 8, 2026
Reply from The Fine Jewellery Company
Hi Robert,
I’m sorry to hear the item wasn’t quite what you were expecting.
We do include the dimensions of our pieces in the product description so that customers can check the size before purchasing, but I completely understand that it can sometimes be difficult to judge the scale from the photos alone.
We’re sorry the piece wasn’t right for you and appreciate you taking the time to leave your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.