The Furniture Market™ Reviews 

14,040
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,493 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery team for being punctual, exceptionally friendly, and consistently respectful of their homes during setup. People also note the outstanding structural quality, sturdy build, and beautiful finish of the furniture they purchase. Consumers note that orders always arrive promptly, often accompanied by helpful advance telephone calls from the courteous drivers. Reviewers deeply appreciate the exceptionally smooth ordering process alongside the meticulous care taken during careful item assembly and packaging removal. Many happy buyers express a strong desire to return for future home furnishing needs because of this remarkably reliable service.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting prompt arrival times and excellent... See more

Staff

Reviewers highlight positive aspects of staff, praising delivery teams for their friendly, polite, and... See more

Product

Users describe positive interactions with product, consistently praising the solid construction and great... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional experiences from... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread satisfaction with the solid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend the Furniture Market, we are extremely pleased with the quality of our new furniture. Rob & Dave D our delivery team were on time, friendly, efficient & respectful of our home.... See more

Company replied

Rated 5 out of 5 stars

I can honestly say that the quality of this furniture is "top drawer" very well constructed and heavy, not the usual highstreet chipboard rubbish. It's not solid wood its MDF but that as good as it ge... See more

Company replied

Rated 5 out of 5 stars

It has been a pleasure doing business with The Furniture Market. Communication has been great from start to finish and everything has happened to plan. Delivery was on schedule with a phone call in ad... See more

Company replied

Rated 5 out of 5 stars

Fabulous company, with tremendous furniture. The delivery was spot on, as usual. Dave and his colleague were both great. I’m fresh out of hospital and can’t lift, no problem at all. as Dave lifted th... See more

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Kitchen Furniture Store
  5. Living Room Furniture Store
  6. Rustic Furniture Store

Written by the company

We are a large online furniture retailer specialising in Oak & Painted furniture for your home. Based in Kelsall, Cheshire (near Chester) we also have a furniture showroom. We are passionate about giving great customer service as well as offering high quality furniture at below market prices. We design our furniture to ensure it meets our high standards and is built to last.

The Furniture Market™

Written by the company

FREE DELIVERY ON ALL ORDERS
We offer Free Delivery on all orders to mainland England, Wales and Southern Scotland. (No Minimum order value)
OUTSTANDING FEEDBACK
With Thousands of genuine 5 star feedback reviews from REAL customers like you. 99.8% positive feedback on eBay 96% Excellent feedback on Trustpilot.
Shop Securely 24/7
We do not store any of your credit card information on our website giving you that extra reassurance when shopping with us.
30 Day 'No Quibble' Full Money Back Guarantee
Give us a try with the peace of mind of a 'No quibble' 30 Day Money Back Guarantee. If you are not happy you get a full refund.
No Shops, No Salesmen - Low Prices Forever!!!
With No expensive shops or retail outlets, No pushy salesmen selling you what you don't need. The Furniture Market simply offers the lowest possible price on all furniture FOREVER!!

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(14,040)

1,432 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product and good delivery

Excellent product and good delivery

August 24, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Quality and value for miney

Fast delivery, very efficient polite delivery drivers, furniture is lovely quality and value for money, so pleased

August 28, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 4 out of 5 stars

Very good quality

Very good quality, Efficient service and good value, the only issue I have was about the base for the dining table as I was looking for a certain base which I felt could easily be accommodated but didn’t happen

June 27, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We do always accommodate where possible and always try our best to help if something is physcially possible.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Very efficient and friendly delivery…

Very efficient and friendly delivery people - did a great job replacing the part that had originally arrived damaged.

August 24, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent service

Good communication, kept to the time. Very polite and asked where I wanted the item placed. Would use service again in a heartbeat

August 21, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

High quality, reasonable prices, great customer service

I bought my bedroom furniture from Furniture Market eight years ago. It's excellent quality and was very reasonably priced. A few weeks ago, a handle broke off my chest of drawers, so I reached out to ask if I could order a replacement. They got back to me and sent me replacements. Aside from the fact that the furniture itself has been excellent, that's an outstanding level of customer service. I'll buy from here again myself, and would recommend them to anyone.

August 24, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great service

Great service, very fast deliverh

August 28, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Delivery was quick and efficient

Delivery was quick and efficient. Rob and Alan were polite and helpful.

August 28, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Punctual and helpful delivery

August 28, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Furniture Market, Best On The Market Bar None

I can honestly say that the quality of this furniture is "top drawer" very well constructed and heavy, not the usual highstreet chipboard rubbish. It's not solid wood its MDF but that as good as it gets at this price point. Rob and Louie the delivery guys were the best ever, very respectful of my home, removed shoes and washed their hands after handling the boxes and having a quick coffee. Will definitely buy from The Furniture Market again

August 27, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

10 out of 10 for me

Have ordered from them before and have received the same high quality furniture again. Paid the extra to have the furniture made and all packaging disposed of. Well worth it and would suggest this is considered for all larger pieces of furniture. Both drivers were respectful and good natured. I will definitely buy from them again. Quality is excellent, price is very good, delivery dates have been fast. 10 out of 10 for me

August 25, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

I’ve used The Furniture Market for a…

I’ve used The Furniture Market for a few items over the years and love the furniture we bought . It is very good quality and sturdy.
The delivery is always on time - according to their instructions- and the delivery men have been very efficient and polite . The last delivery was with Willow and Stuart - 10 out of 10 to them

August 18, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

The furniture looks exquisite

The furniture looks exquisite, is quite solid and I like very much the oak colour. The items were delivered safely and carefully placed into the room. Thank you very much!

August 27, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent Service.

Ordered online which was very easy to do, and delivery time booked at same time.
On the day the original drivers Rob & Scott came with the delivery. Both were very friendly and quick to get the furniture fitted. During delivery a damaged table was spotted, I believe it was Rob took photos and informed the office to arrange a replacement.
Received phone call later to confirm delivery of replacement.
A phone call the evening before to confirm delivery time which was going to be early 07.00 hrs.
Friday morning up early ready for delivery was about to walk my dog , and noticed van parked up. Curiosity took over and I asked if they had a delivery, driver either Dave D or Will said yes but we are early, I replied it's not a problem I'm the person you want.
Replacement brought in with same speed and efficiency shown before.
Excellent customer service from all four drivers great ambassadors for Furniture Market

August 25, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

wilmslow white king size bed - very good quality

I bought a wilmslow white king size bed frame and I am very happy to confirm is good quality and looks amazing.

August 26, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

A first class experience throughout

A first class experience throughout - from ordering on the excellent website to the superb delivery this morning by the so helpful Warren and Stuart. Communication exemplary and we are thrilled, once again, with our choice of tables for our lounge.

August 27, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Driver found us ok

Driver found us ok
Guys were helpful,cheerful,quick and tidy
Furniture is beautiful

August 27, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent Experience

From the point of order to delivery the communication was excellent.
Warren & Stuart the delivery team provided an excellent and friendly service.
Based on this our first order with Furniture Market, I would have no hesitation in using them in the future and would have no issue in recommending.

August 24, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Quick delivery…fantastic in house…

Quick delivery…fantastic in house delivery from Rob and Louie. Great to chat to, very friendly and accommodating.
Not put furniture in room yet as still decorating! Great experience so far and good prices!

August 27, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

5th piece from Furniture Market and as…

5th piece from Furniture Market and as good as ever ⭐️. Beautifully finished and delivered with a smile and on time as usual 😊

August 27, 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

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