The Game Collection Reviews 

26,368
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,608 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and impressive turnaround times across various orders. Reviewers find the product selection to be excellent, with many consumers highlighting the competitively priced items and good rewards program. However, some customers also noted specific issues, such as receiving half of their order or items arriving scratched. A few other people mentioned concerns regarding items arriving dented or being visibly resealed, alongside instances where pre-orders were not fulfilled as expected.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting that orders frequently arrive within... See more

Product

Customers report widespread satisfaction regarding product quality, pricing, and packaging. Reviewers... See more

Price

Users describe positive interactions with price, highlighting competitive rates that are hard to beat.... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping times often... See more

Service

Reviewers mention positive feedback about service, highlighting a reliable and customer-centric experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best physical games site about. Always super quick, great rewards scheme, and always engaging with customers on socials because they're gamers too and really love their job, you can tell. Will always... See more

Company replied

Rated 5 out of 5 stars

I've used Games Collection multiple times for video games and most recently for some pokemon cards. I've found them to be reliable, competitively priced and with good delivery times. I particularly li... See more

Company replied

Rated 5 out of 5 stars

I never leave reviews, however, with the current trust issues people may have buying TCG packs online I feel it proper to do so. All the items I have purchased from the games collection have been 100%... See more

Company replied

Rated 5 out of 5 stars

A very good experience on my first purchase with these guys. They had the product I wanted at a decent price when all other places were charging more. The items arrived very quickly and well package... See more

Company replied


Company details

  1. Video Game Store
  2. Gaming service Provider

About The Game Collection

Written by the company

The Game Collection have built up an excellent reputation and loyal group of happy customers over the course of over 19 years of selling Video Games online.

We have a fantastic combination of fast & free shipping and low prices on a wide selection of Video Games, Consoles and Accessories. We've got you covered on all of the major platforms including PlayStation 5, Xbox Series X|S, Nintendo Switch and PC Gaming as well as older platforms such as PlayStation 4 or Xbox One.

We accept payments from Visa, Mastercard, ApplePay and American Express as well as credit options to split payments with PayPal and Klarna.

Fast and free UK Delivery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(26,368)

1,541 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Would recommend to anyone

Ordered a few times now and each time has been flawless. Always dispatched in a timely manner and each item is packaged perfectly. The way these guys package their orders should be the standard everywhere.

Is it RRP? No. But prices aren't ridiculous unlike elsewhere and no queuing up from the early hours.

July 23, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

We really appreciate you taking the time to leave such a detailed review.

It’s great to hear you’ve been happy with the dispatch and packaging across your order and we’re pleased to know you feel our pricing offers good value.

Thanks again for your continued support and recommendation.

Kind regards,
TGC

Rated 5 out of 5 stars

The best place for your physical games…

The best place for your physical games with very competitive prices and next day delivery.

July 17, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

We are so pleased to hear you've been happy with both our prices and delivery service!

It's great to know you consider us your go-to place for physical games.

We really appreciate your support and hope to see you again soon.

Kind regards,
TGC

Rated 5 out of 5 stars

What made it great was it arrived on…

What made it great was it arrived on time and sealed in a perfect condition, great communication, the price was good. Can’t fault anything would recommend 100% and will be ordering more.

July 17, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thank you for taking the time to leave us a review.

We are pleased to hear your order arrived on time, in perfect condition and that you were happy with the price and communication throughout.

We really appreciate your recommendation and look forward to serving you again.

Kind regards,
TGC

Rated 5 out of 5 stars

Excellent service very fast delivery

Excellent service very fast delivery. Absolutely tip top

July 18, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thank you for taking the time to leave us a review.

We are really pleased to hear you were happy with the service and the fast delivery.

We appreciate your support and hope to see you again soon.

Kind regards,
TGC

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Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Competative prices and smooth delivery. 5 stars

July 21, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thank you for your 5-star review!

We are delighted to hear you found our prices competitive and that everything went smoothly with your delivery.

We really appreciate your support.

Kind regards,
TGC

Rated 5 out of 5 stars

Great Experience

Appreciate how they do drops for popular products. Easy to use website and super fast delivery

July 20, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thank you for your review!

We are really pleased to hear you appreciate the way we handle our drops and found our website easy to use.

It's also great to know your order arrived quickly.

We hope to see you again soon!

Kind regards,
TGC

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Rated 5 out of 5 stars

Came quickly and packed well

Came quickly got a few little hits to add to my master set very happy be nicer if price was retail not so much market price but can't complain about it I'll order again!

July 16, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thank you for taking the time to leave us a review!

We are pleased to hear your order arrived quickly and that you were happy with the pulls for your master set.

We also appreciate your feedback on pricing and are grateful for your support.

We look forward to your next order!

Kind regards,
TGC

Rated 5 out of 5 stars

I always buy my games from games…

I always buy my games from games collection they have fantastic offers on pre orders great customer service I hope to be buying from them for many more years even if its a code in a box
Thanks Sony #physicalmediaforever

July 9, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thank you for your continued support!

We are delighted to hear you keep choosing us for your games and that you've been happy with our pre-order offers and customer service.

We really appreciate your loyalty and look forward to serving you for many years to come.

Kind regards,
TGC

Rated 5 out of 5 stars

I love the game collection

I love the game collection. Gathering points with each order to discount against future games. Customer service is fast and supportive. Delivery is absolutely spot on. Prices always competitive against rivals. I won’t shop anywhere else.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Was a little bit concerned as they were…

Was a little bit concerned as they were selling a magic product cheaper than anywhere else I could find it. But the product came quickly and without issue! Very happy with the service, will definitely use again.

July 18, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thanks so much for taking the time to leave us a review!

We are glad we could offer the product at a great price and that it arrived quickly and safely.

We really appreciate your support and look forward to welcoming you back again soon.

Kind regards,
TGC

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Rated 5 out of 5 stars

Most competitive price with free first…

Most competitive price with free first class delivery on my item arriving in just two days. Will shop here again as I look to expand my physical game collection.

July 13, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thanks for the great review!

We are really pleased to hear you found a competitive price and that your order arrived so quickly.

We hope you enjoy adding to your physical game collection and look forward to seeing you shop with us again soon.

Kind regards,
TGC

Rated 4 out of 5 stars

This is a great company but I can't…

This is a great company but I can't give it 5 stars. All too often I am in within seconds of launch, put things in my basket, and between that and paying the item is out of stock. Frustrating. If it is in my basket it should come off the amount in stock. It litereally like having someone else steal your item because they were three seconds faster in paying.

July 19, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thank you for taking the time to leave us a review and for your continued support.

We completely understand how frustrating it can be to add an item to your basket only for it to sell out before checkout is completed. Unfortunately, adding an item to your basket does not reserve the stock, as it can prevent other customers from purchasing limited products if baskets are abandoned. Stock is only secured once checkout has been successfully completed.

We do appreciate your feedback and are always reviewing ways to make the purchasing experience as fair as possible, particularly for high-demand releases.

Kind regards,
TGC

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Rated 5 out of 5 stars

Quality product

Quality product, reasonable price and fast delivery

July 13, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

We really appreciate you taking the time to leave a review!

It’s great to hear you’re happy with the quality of your product, the price and the speed of delivery.

Thanks for choosing us and we hope to see you again soon.

Kind regards,
TGC

Rated 5 out of 5 stars

Physical Media Champions!

One of the best company's for physical gaming on the web, my go to for all pre orders, deals and my suggestion to all my friends of where to find new releases. Can't get much better, sometimes you may even get a game early!

July 10, 2026
Unprompted review

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