theglades.co.uk Reviews 4

Khalid is part of the security team in the glades. Our experience was that he went above and beyond to help us feel secure whilst purchasing an expensive product in a shop in the glades. It was so refreshing to experience him just wanting to be helpful and mostly human; with empathy and kindness. Just wanted to say again thank you Khalid for all your understanding, help and kindness and that the security services in the glades as well as the shops are very lucky to have you as one of their team.

Overall, the Glades car parking facility offers ample space and an array of great shops. However, my experience with one parking customer service representative was unsettling; the gentleman was overly aggressive and intimidating. Thankfully, reporting the incident to customer service was met with a helpful response. A word of caution: if you encounter aggression when asking for assistance via the intercom, don't hesitate to report it. Such behaviour has no place in a customer service role.

Been using Bromley for years never had a problem with guest services until now. Guest services manager bullying an autistic Vulnerable person with speech and language problems Made 2 complaints and the company say this person has to do his own complaint and can’t have me in the meeting ,how bad is that They would not allow a meeting with both of us this is in the glades in Bromley and because. I escalated the complaint they had the cheek to send me a harassment warning letter which I have reported to the police and police have said they have no right to do this and it means nothing And if I want to post on social media or go to papers we are entitled to do so . I don’t wish this to happen to anyone else or my friend again . I know this will be deleted but I will get the word around . I have never said I want the person sacked. . I even have it on recording that I let police listen to I said she should be moved to a different department as the two things she has done to him is discrimination against his disability which is not nice. I did not know that there were 3 companies involved Churchill group ,jll and amulet but the way that this complaint has been handled is not right. And disabled or vulnerable people should not be treated like this and I am disabled myself with brain injury And cerebella ataxia yet they issued me with a warning of harassment letter . Is this how they handle other complaints I wonder. I reported it to the human rights and equality act and they have said this is a section 15 breach but-the glades are saying there’s no evidence . Hopefully this has not happened to other people
2

I live in Croydon, and I usually try and make a trip to The Glades in Bromley instead as it’s usually a far superior and cleaner experience than any other shopping centre in the area.

I’d strongly suggest giving this place a visit.