The Gym Group - London South Ruislip Reviews 102

South Ruislip gym has been my gym for over five years, during which time I have seen many staff members come and go. I continue to be genuinely impressed by the trainers on the gym floor, particularly Leona and Oliver. They are highly professional, committed, and consistently make their classes a pleasure to attend. Their positive attitude and dedication are a credit to the gym.

However, my experience with management has been far less positive. I have found them unapproachable and selective in their engagement, often giving the impression that unless you fit a certain image, you are not worth their time. I find this both upsetting and concerning.

This is disappointing and does not reflect the inclusive and supportive environment a gym should promote. Improvement in this area is clearly needed. Do better!

No water fountain...
Had to refill bottle in the toilets... Come on !!!

There are more suitable ways to entice clients to pay for that peach flavour "fab" water

I have been attending the Gym Group in South Ruislip.
In particular Leon Kirkland has been very helpful in showing me how to use the equipment to properly with great results as I have lost half a stone in weight since joining in late January. His classes are also great!

Good only in summer. In winter it is so cold, they keep temperature down to save energy

Leon was very helpful, friendly and polite. He assisted us with a day pass, because of his great customer service we had a very positive experience at The Gym Group in South Ruislip. We will be returning again because of this great service. Thank you

I really enjoy Tom’s classes. He is very informative and supportive. Tom really takes the time to ensure the weight is tailored to your individual fitness level. I can’t wait for the next class.

Ladies, who lift class -this was my first session and I can confidently say I now know how to do a dead lift and a Romanian dead lift. Was a really good session. Tom was amazing and really broke it down, was very encouraging and supportive. Looking forward to learning more. Tom session was very empowering and lifted my confidence with weightlifting in general 😊
Thanks Tom!

You get what you pay for really. On the plus side it is open 24/7 and in a convenient location. If you are a 17 year old wanting to hang out with a big group of your mates somewhere that isn’t the pub, and work on your beach physique, then I’m sure it is ideal and great value for you.

I’ve been a member for a good while but have decided to leave for two reasons:

1) Very crowded, particularly in the evenings, the majority of users are teenagers just kind of hanging out there and messing around, sitting on equipment and chatting. I’ve decided to pay a bit more for a more “serious” gym and so far it seems to be far easier to get a proper workout done there, around like-minded people.

2. Some big gaps in their range of equipment. One of the main attractions for me when I joined was the calisthenics rig. They took this rig out months ago, which was a massive shame as it was the best thing about the gym. Apparently they wanted to make room for the exercise classes they run during the daytimes. Also, their kettlebells only go up to 20kg which is very light of you are at all serious about kettlebell work. They need to invest in at least some 24kg/32kg bells. Other functional equipment is hard to get on - plyo boxes usually being sat on, or used to put belongings on, the single heavy punchbag (there used to be two) is almost always in use. Forget ever trying to get on a cable machine.

To be fair, the squat racks are very good - a very big bank of them so usually ok to find space outside of peak times.

Great gym with lots of up to date equipment. The gym is clean and tidy and the management and fitness staff are very helpful and approachable if required.

Great gym and great staff. Aurelian & Saj

Great gym to train in, with great trainers. The facilities are faultless. Manager was friendly and helpful and the place was clean. Highly recommend to others.

Absence of tissue paper (blue roll) to clean the equipment for over 2 weeks. Cleanliness is importance, especially in a shared gym environment where sweat and bacteria can easily spread, which poses a serious health risk to all of us.

When flagged to The Gym they said "cleaning stations, this has been left at the discretion of the local management team."

Yet The GYM Group reported revenue has increased revenue by 18.5% year on year to 99.8M.

Great Gym! the management is very attentive and helpful! especially Aurelian!

Amazing gym and amazing managers Aurelian & Saj.

All self cleaning kit taken out and put members as risk of infection

Very clean, always i feel grear there. Aurelian & Saj lovely guys

Great space to workout.I’ve been attending the flexi -stretch class with Saj on Friday’s for some time now and absolutely love it. The staff are very welcoming and helpful.

Great gym, friendly staff

Love coming to this gym, had my first PT session and it was everything I hope for and left feeling confident with myself. The staff and management are very helpful and friendly!! Would definitely recommend.