The Hamper Emporium Reviews 

5,271
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning packaging, excellent product quality, and wide selection of items available for any special occasion. People also appreciate the exceptionally smooth ordering process, helpful staff support, and reliable delivery services provided across various locations. However, some customers also noted recurring issues with delivery delays and missed schedules for time sensitive orders. Consumers experienced frustrating setbacks when parcels arrived much later than promised for important milestone events. A few reviewers felt disappointed when shipments completely failed to reach their destinations on the expected dates.

What people talk about most

Product

Customers had positive experiences with product selection and presentation, noting high-quality items and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive right on... See more

Quality

Reviewers express high satisfaction with the quality of the products and presentation. Consumers consistently... See more

Order

Customers consistently note positive experiences with order processes being straightforward, efficient, and... See more

Service

Clients share positive opinions on service, highlighting efficient handling and high satisfaction. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hamper Emporium is my favourite. The selection is great, compiling the right hamper is easy and the price competitive. The icing on the cake is the packaging and delivery. The packaging is beautiful a... See more

Company replied

Rated 5 out of 5 stars

The Red Wine & Nibbles hamper was a hit with my friends – it looked fantastic and made a really lovely gift. I needed it on a specific day, so I chose same-day delivery, and it arrived right on... See more

Company replied

Rated 5 out of 5 stars

I was very pleased with the welcome hamper provided to our new resident. She was extremely appreciative and expressed her gratitude for the thoughtful gifts included in the hamper. She also commen... See more

Company replied

Rated 5 out of 5 stars

I recently purchased an 80th birthday hamper for my uncle, and I couldn't be happier with the experience. The hamper was delivered promptly, and the service from start to finish was excellent. Everyth... See more

Company replied


Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Gift Basket Store

Information provided by various external sources

Luxury hampers freshly made with exclusive gourmet products, delivered Australia-wide. Same-day Sydney and next-day capital city delivery available.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.6

All reviews

(5,271)

987 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Slow delivery & Hopeless customer service

Ordered a next day delivery for Adelaide city. No hamper delivered the next day. Phoned them. They said they were delivering it in 6 days time!!! My friend had departed by then so had to cancel. Extremely disappointed. Next day delivery promise is not to be believed! Wasted a huge amount of time on phone trying to sort this unsuccessfully then trying to cancel.

August 13, 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're sorry to hear about this experience. Cheese hampers are not available for next day delivery to South Australia due to temperature controlled freight requirements. We understand this was disappointing, especially with your friend's visit affected, and we're sorry for the inconvenience caused.

Rated 5 out of 5 stars

Great Experience

Ordered two hampers, everything in pictures were in the box.
Beautiful packaging and value for money.
Went warehouse to pick up efficient and friendly team.

August 12, 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so happy to hear that the hampers met your expectations and that you found them to be great value. It's wonderful to know our warehouse team was efficient and friendly during your pickup!

Rated 5 out of 5 stars

Great experience with The Hamper Emporium

Great experience with The Hamper Emporium. I purchased a hamper for a colleague's 10th work anniversary, and she absolutely loved it. Beautifully presented, high-quality products, and excellent service. Highly recommended!

August 10, 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We are so delighted to hear about your great experience with us! It's wonderful to know that the hamper for your colleague's 10th work anniversary was loved and that you appreciated the presentation, quality, and service. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Easy to order online

Easy to order online, excellent delivery time to my client who absolutely loves the hamper

August 12, 2026
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Reply from The Hamper Emporium

We're delighted to hear that ordering online was easy and that the delivery time was excellent for your client! It's wonderful to know they absolutely love the hamper.

Rated 5 out of 5 stars

I was very pleased with the welcome…

I was very pleased with the welcome hamper provided to our new resident. She was extremely appreciative and expressed her gratitude for the thoughtful gifts included in the hamper. She also commented positively on the excellent service provided by AVEO.

The hamper made a wonderful first impression and contributed to a warm and welcoming experience for our new resident. I also found the ordering process to be very efficient, with the hamper arriving on time and without any delays.

Overall, I was very happy with the service and the quality of the hamper provided.

August 12, 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We are so pleased to hear that the welcome hamper made such a wonderful first impression for your new resident and that they appreciated the thoughtful gifts. It brings us great joy to know our service contributed to a warm and welcoming experience. We are also delighted that you found our ordering process efficient and that the hamper arrived on time. Thank you for your kind words and for choosing us.

Rated 5 out of 5 stars

Great selection of goodies to choose…

Great selection of goodies to choose from. All my orders are for the hubby and sons.
Delivery quick.

August 11, 2026
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Reply from The Hamper Emporium

We're so glad to hear that you appreciate our wide selection of treats and that your orders for your husband and sons arrive quickly! Thank you for your kind words.

Rated 5 out of 5 stars

Great choice of hampers and I organised…

Great choice of hampers and I organised and sent it from the UK to my nephew who lives in Australia. Will definitely use them again. Service good and presented and boxed good also. Great choice of wine with the nibbles!

August 10, 2026
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Reply from The Hamper Emporium

We're so pleased to hear you found a great choice of hampers and that the service, presentation, and boxing were all good. We look forward to assisting you again!

Rated 5 out of 5 stars

Great and easy transaction

Great and easy transaction. Package always on time or earlier

August 11, 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so happy to hear that your transaction was easy and that your package always arrives on time or even earlier! Thank you for your positive feedback.

Rated 1 out of 5 stars

I paid for an express delivery and it…

I paid for an express delivery and it still took 5days til they delivered

August 10, 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

Thank you for taking the time to share your feedback, we're sorry to hear the delivery experience didn't meet your expectations.
We have looked into your order and can see it was placed on the Friday after our warehouse had closed for the week, so it was dispatched on the following Monday. From there, tracking shows it was delivered within 2 business days.
Thanks again for your feedback.

Rated 5 out of 5 stars

Delivery time was great

Delivery time was great. Product was as described.

August 10, 2026
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Reply from The Hamper Emporium

We're so happy to hear that your order arrived quickly and that the product was exactly as you expected. Thank you for your positive feedback!

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast, products were as shown and I was happy with the price.

August 7, 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased to hear that your delivery was fast and the products met your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great offers and service

Great offers and value for money

August 3, 2026
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Reply from The Hamper Emporium

We're so glad to hear you found our offers to be great and that you experienced excellent value for your money! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Great product

Great product. Reliable delivery

August 3, 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We are so pleased to hear that our product met your expectations and that our delivery was reliable. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

It was a gift so can not really comment…

It was a gift so can not really comment on products.
Delivery was spot on as was tracking service.

July 31, 2026
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Reply from The Hamper Emporium

We're delighted to hear that the delivery and tracking service met your expectations! We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Very helpful customer service.

Lovely hamper at a competitive price. Great customer service.

August 5, 2026
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Reply from The Hamper Emporium

We're so happy to hear you enjoyed the hamper and found our pricing competitive. It's wonderful to know you also had a great experience with our customer service! Thank you for your kind words.

Rated 5 out of 5 stars

Easy, Efficient and fantastic service

This would have to be the easiest experience I have had in ordering and having a hamper delivered. The service, even when one of my hampers had to be re-directed to the local post office for collection, was absolutely outstanding. For the cost of the hampers, the quality and customer service experience is outstanding.

August 6, 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We are so pleased to hear that your experience with us was so easy and outstanding, even with the re-direction of one of your hampers! It's wonderful to know you found the quality and customer service exceptional. Thank you so much for your kind words!

Rated 5 out of 5 stars

Amazing hamper

Amazing hamper. Process was so easy. Will be ordering again for another housewarming gift.

August 6, 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased to hear that you found the hamper amazing and the process easy! It's wonderful to know you'll be ordering again for another housewarming gift. Thank you for your kind words!

Rated 5 out of 5 stars

Great products snd great wine

Great products snd great wine. Delivered on time. Would definitely recommend this it.

August 6, 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased to hear that you enjoyed our products and wine, and that your delivery was on time! Thank you for your wonderful recommendation.

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