The Hearing Hub Reviews 

115
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I would rate ilford Hearing Hub less than 1. I went there after an ear infection to remove gunk from my right ear. This caused a further infection and when i mentioned to The Hearing Hub they denied... See more

Company replied

Rated 5 out of 5 stars

Was really delighted that I could be seen last Saturday when I woke totally deaf in my right ear - after following GP instructions to use for earole for 2 weeks. Really cannot say enough about Penn... See more

Rated 5 out of 5 stars

I've struggled with blocked ear problems occasionally over the years, but a recent 7 week stint of big hearing loss, despite several packs of Otex, convinced me to try suction. Wow. The procedure was... See more

Company replied

Rated 5 out of 5 stars

Took 93 year old mother, blind and hearing aid user to Harold Wood. Took out a nib size piece of wax from each ear by suction. Mother all the way home was singing their praises “magic, I can hear my o... See more

Company replied

Company details

  1. Audiologist

Information provided by various external sources

Ear wax removal services performed by highly qualified audiologists


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

115 reviews

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4.5

All reviews

(115)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

Ilford HearinHub worst ever experience be safe …

I would rate ilford Hearing Hub less than 1. I went there after an ear infection to remove gunk from my right ear. This caused a further infection and when i mentioned to The Hearing Hub they denied doing anything to my right ear and said they offered me a free follow up appointment. The clinician actually cleaned it whilst it was infected making the infection worse. Please be aware of ilford . Branch.

July 2, 2026
Unprompted review
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Reply from The Hearing Hub

Hello Naina

Thank you for taking the time to share your review.

As discussed via numerous emails, we want to clarify what happened during your visit. The clinician did not deny removing wax from your ear. She found an infection during the procedure and stopped for your safety. She advised you to leave the ear for one week and booked you a free follow up appointment to remove the remaining wax once the infection cleared.

Wax itself can cause infection, which is one reason people choose to have it removed. You signed a consent form agreeing that if we could not remove the wax fully, for reasons such as infection, a follow-up appointment would be offered instead. Wax was removed successfully from your left ear during the same visit.

We understand infections are uncomfortable. Our clinicians give advice based on clinical judgement, and you described the clinician as informative.

We have not issued a refund because we did complete the removal on one ear, and we attempted the same on the other. The infection we found made it unsafe to continue at that time. Our fee covers the clinician’s time, equipment and expertise, and we offered a fair follow-up appointment at no extra cost to finish the treatment once you had recovered.

We’d welcome the chance to complete your treatment at the follow up appointment, if you’d still like to book it.

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Rated 5 out of 5 stars

I recommend!

Friendly staff, efficient service only took about 10 minutes to remove the earwax from both of my ears! Thanks a lot!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I went to The Hearing Hub in Chelmsford for wax removal. They saw me the same day and I cannot fault the service. It was friendly, professional and the whole procedure was easy and well explained.

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

A pleasing outcome

Easy booking service, clean offices, calm and knowledgeable audiologist who explained everything that was going to happen and also what she was doing as she went along. A range of methods and tools available. Reasonable price.

July 11, 2025
Unprompted review
Rated 4 out of 5 stars

Very professional & competent approach

Very professional & competent approach. Thorough examination & treatment which was very successful. Followed by a hearing test. You are unaware of the success until you are discharged into the outside world.
Greatly improved hearing !.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Microsuction

I had my ears microsuctioned at The Hearing Hub - a procedure no longer offered on the NHS. One of my ears was totally blocked. It was a gentle procedure which restored my hearing to normal.

July 4, 2025
Unprompted review
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Rated 5 out of 5 stars

10/10 experience

10/10 experience, visited the Chelmsford one after my doctor informed me I needed to ears cleaned, Chinnu was very professional and informative - giving me tips on how to prevent wax buildup and avoid ear infections in future (I have been prone to them!) gave better advice than any of the several doctors I’ve seen about my ears. Absolute life saver!

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Used the Brentwood branch this morning and cannot praise Chinnu highly enough. She was very professional and gentle during the procedure and did an excellent job. She offered some useful advice for the future and made the whole experience a most pleasant one. Would have no hesitation in recommending this service.

May 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service and more from Penny

Was really delighted that I could be seen last Saturday when I woke totally deaf in my right ear - after following GP instructions to use for earole for 2 weeks.
Really cannot say enough about Penny and her approach and clearing both ears.
She went further to help me understand APD and to follow up with really useful email information from an expert which will be very useful.

May 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Reassuring Treatment Experience

Having had earwax removal performed by excellent but expensive Bupa consultants over many years I was very apprehensive of using anyone else. I needn’t have worried as the treatment I received from Penny at the Chelmsford branch was every bit as good and I will certainly be returning in a years time.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I popped in yesterday afternoon to see if I could get an appointment and saw Penny in Chelmsford. She was very helpful and said I could have my ear syringed right away. I had really great service from her and I recommend The Hearing Hub. I will be back again!

March 5, 2025
Unprompted review

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