I looked on line and all parts I wanted were showing available to ship now, when contacting them I was told most of the parts are obsolete. This has caused a major problem as other items were ordere... See more
Company replied
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See what reviewers are saying
Everything went great parcel arrived next day as promised. Only issue was not getting any order confirmation emails. I knew the item was paid with PayPal but I’d expected an email to confirm order was... See more
Company replied
I'd previously read some negative reviews online, but my experience suggests they were all nonsense. What I found was a top-class experience with theheatxchange(.co.uk). I even contacted them... See more
Company replied
My original experience was not ideal as I was unable to reach someone to speak to on a Friday lunchtime, after taking delivery of an item damaged in transit (by the manufacturer). However, on Monday... See more
Company replied
Company details
Written by the company
The Heatxchange has over 40 years of hands-on experience supplying Heating Spares and controls to the trade and public. We supply genuine boiler parts and all are brand new with 12 months warranty. As well as boiler spares we also supply fire spares. We provide a fast and efficient delivery service with a range of carriage options including free delivery for orders over £100. We are available on the phone or email to answer any quires you may have. Our prices are very competitive and we will always do our best to price match a like for like quote.
Contact info
5 Norton Road, Pelsall Walsall, Pelsall Walsall, WS3 4AY, WALSALL, United Kingdom
- 01922694724
- sales@theheatxchange.co.uk
- www.theheatxchange.co.uk
4.1
Great
191 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service speedy delivery
April 27, 2026
Unprompted review
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Excellent transaction fast delivery A+…
Excellent transaction fast delivery A+ service, thank you
April 29, 2026
Unprompted review
Reply from Theheatxchange
Thank you for your order
Great price and fast delivery 👍
April 28, 2026
Unprompted review
Reply from Theheatxchange
Thank you for your order
Excellent service
Excellent service. Item cheaper than competitors and delivered next day.
April 28, 2026
Unprompted review
Reply from Theheatxchange
thank you for your order
Great service
They had what I needed at the best price. Delivered promptly.
April 16, 2026
Unprompted review
Reply from Theheatxchange
thank you for your order
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Quick and efficient with correct part
April 21, 2026
Unprompted review
Reply from Theheatxchange
thank you for your order - let us cknow if you need anything else
Fast delivery, item as described
April 19, 2026
Unprompted review
Reply from Theheatxchange
thank you for you order
Website is easy to navigate
Website is easy to navigate, prices competive and delivery quick.
April 20, 2026
Unprompted review
Reply from Theheatxchange
thank you for you order
Redemption!
My original experience was not ideal as I was unable to reach someone to speak to on a Friday lunchtime, after taking delivery of an item damaged in transit (by the manufacturer). However, on Monday morning Theheatexchange fully redeemed themselves by arranging the urgent replacement of the damaged cylinder which arrived two days later.
Would happily use again.
April 17, 2026
Unprompted review
Reply from Theheatxchange
Thank you so much for sharing your experience. We truly appreciate your patience and for giving us the opportunity to make things right.
We sincerely apologize for the frustration caused by the initial delivery damage and the difficulty reaching us over the weekend. We know how stressful it is to receive a damaged item when you have a project or installation waiting!
We are so glad our team was able to jump on it Monday morning and get that replacement cylinder to you quickly. Hearing that we’ve earned your trust back means the world to us.
Thank you for choosing Theheatexchange—we look forward to working with you again!
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Great service and prices have used…
Great service and prices have used consistently for a few years now and will continue to do so.
April 13, 2026
Unprompted review
Reply from Theheatxchange
thank you for your business over the last few years
I looked on line and all parts I wanted…
I looked on line and all parts I wanted were showing available to ship now, when contacting them I was told most of the parts are obsolete.
This has caused a major problem as other items were ordered to overhaul the set up of boilers and its system.
The boilers will now need to be replaced and several of the other items purchased will be thrown away or put on ebay at a fraction of the cost paid.
April 7, 2026
Unprompted review
Reply from Theheatxchange
Good morning Paul, I appreciate this honest review. Can you please email me privately sales@theheatxchange.co.uk to discuss this. If items are found to be obsolete, we remove them straight away and also advise our customers that goods are obsolete and refund swiftly too. I am sorry that we werent able to outsource the items at this time for you. Kind regards, Ellis.
First class experience A*
I'd previously read some negative reviews online, but my experience suggests they were all nonsense.
What I found was a top-class experience with theheatxchange(.co.uk).
I even contacted them on their WhatsApp account, where they clarified a delivery question and ensured I'd receive my order exactly when they said I would - the next day!
Perfect experience and I will be shopping with them again!
March 3, 2026
Unprompted review
Reply from Theheatxchange
Good morning Gaz, thank you for this kind review, was a pleasure to fulfill your inquiry via whatsapp, and very glad to see the spares arrived in a timely manner. Fell free to contact us in the future should you need any thing, we are more than happy to help. Kind regards, Ellis
No e mail or any confirmation of…
No e mail or any confirmation of order,random we are expecting it from delivery company 8 days ago,do not respond to e mails,had to be refunded by paypal who did it instantly which should tell you something.
February 7, 2026
Unprompted review
Reply from Theheatxchange
Hello, thank you for your feedback. We’re sorry to hear there was a misunderstanding regarding your order.
To clarify, our system sends automated order confirmations immediately upon purchase; we often find these can land in junk or spam folders. Regarding the refund, as soon as we opened our office at 8:30 AM and saw your PayPal case, we voluntarily issued the refund immediately to ensure you were looked after, rather than making you wait for a formal investigation.
We apologize that we didn't have the chance to respond to your email before the claim was opened, but we are glad the funds were returned to you quickly.
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Brilliant service from start to finish…
Brilliant service from start to finish … excellent quality
February 7, 2026
Unprompted review
Reply from Theheatxchange
thank you for your kind review
Non Genuine Spares
The Heatexchange supplied an alternative the the supposedly genuine spares they claim they sell.
They have no defence for this action as I quote from their email: "This alternative part should not have been sent to you. On this occasion, we fulfilled the order directly through our supplier to meet carriage obligations, and I am unsure how a replica was supplied in place of the genuine Glow-worm part you ordered."
However, despite this admision, they refuse to credit the item unless it is returned.
The problem I have with that is that it was fitted in a customers boiler before the issue was discovered (by the customer) and he now refuses to pay me or allow me to remove the part.
If you want counterfeit parts, go to an auction site and pick them up for a fraction of the the Theheatxchange charges.
If you want genuine parts, I suggest you look elsewhere.
February 5, 2026
Unprompted review
Reply from Theheatxchange
Thank you for your feedback. We apologize for the frustration caused by the packaging of this part.
We would like to clarify that while the item was not in Glow-worm branded packaging, it is a new, original part. We fulfilled this order directly through a supplier to ensure you received it as quickly as possible, and we agree that the lack of original packaging should have been communicated.
Regarding your request for a credit, our position remains that we are happy to issue a full refund, but we must have the part returned to us. As it stands, the part is currently installed and in use. We always recommend that if you are unhappy with a component, you contact us to arrange an exchange before fitting it.
We cannot offer a refund for an item that remains with the customer, but the offer to refund in full upon its return stands. Please contact us if you would like to arrange the return.
Worcester Bosch part not delivered and no comms for two weeks
Ordered a rare in UK Worcester Bosch part 8738212246 on Jan 16th 2026. Paid by PayPal. No order confirmation e-mail and no other comms. Tracking button on PayPal order was not linked to any shipment details. Chased by e-mail on Jan 23rd - no response. Submitted an order progress form through the website on the 30th. No response and neither any confirmation of the form submission, though the website promised that. The business comes across like a scam, but based on the info here lacks agility, while customer service simply does not exist. Judging by the reply, the owner is also dishonest and is providing excuses that don't stick. Money was readily taken, but no communication has ever arrived to any e-mail folders, including Bulk and Junk.
January 31, 2026
Unprompted review
Reply from Theheatxchange
Thank you for your feedback. We would like to clarify the status of your order and address the points raised in your review.
Regarding the order confirmation: An automated confirmation email is sent to every customer the moment an order is placed. As these are system-generated, they can occasionally be filtered into spam or junk folders; please check there if you haven’t seen it.
Regarding communication: We are a UK-based business and our office hours are Monday to Friday, 8:30 am to 5:00 pm. You submitted your inquiry via our website at 11:30 pm on Friday, January 30th. As we are closed over the weekend, we have not yet had the opportunity to process your request or reply before this review was posted on Monday morning.
The specific Worcester Bosch part you ordered (8738212246) is indeed rare and is currently on order for you. We aim to update all customers as soon as parts arrive from the manufacturer.
We feel the "scam" allegation is unfair given that your latest chase was sent while we were closed for the weekend. We are a legitimate business and will be in touch via email today with a formal update on your delivery timeline.
Kind regards,
The Management Team
poor communication.
Update, following the errors initially made the company did provide a refund without the inconvenience.
Ordered 1 small item two weeks ago. Paid nearly 50% of the item cost for postage and still haven't received it. No one answers the phones regardless of which option you pick and no response to an online enquiry. They've either gone out of business or they are just useless. Avoid!!
January 14, 2026
Unprompted review
Reply from Theheatxchange
Thank you for your feedback. Please accept our sincere apologies for the delay with your order. We understand your frustration, as your order from the 14th has exceeded our 7-day delivery window.
We sent an email to inform you of the delay on our end, but we understand this may not have reached you. Regarding your attempts to contact us:
Phone Lines: Our lines are extremely busy during this peak season. Our automated message directs customers to email us for the most efficient service.
Email Correspondence: We have checked our records and cannot find an enquiry from your email address. It is possible there was a technical error or a typo in the address.
We are very much active and want to resolve this for you immediately. Please contact us directly at sales@theheatxchange.co.uk with your order number. Once we receive your message, we will prioritize your shipment or provide a full refund.
Best regards, The Heatxchange Team
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Dishonest business practice
Placed order for 'in stock' goods on 1st January, received immediate confirmation that I had been charged (£200+). 2 weeks later... seven attempts from myself to contact... one reply that goods 'were out for delivery' ... absolutely nothing delivered. This shop pretends to stock many items and are fast to take your money, however they obviously buy to order and pretend (scam) customers they are doing otherwise. Please avoid at all costs. (P.S. thanks to Paypal I received my money back - but still no response from theheatexchange).
January 1, 2026
Unprompted review
Reply from Theheatxchange
Hello, thank you for your feedback. We are glad to hear that your refund was processed successfully through PayPal.
We would like to sincerely apologize for the delay and the frustration this caused. We aim for transparency, and in this specific case, several factors coincided to create a poor experience:
Unprecedented Weather: During the period of your order, severe snow and ice caused significant backlogs across all national carrier networks. This was outside of our direct control, but we understand how frustrating the wait was.
Carrier Tracking: Because the carrier had marked your parcel as 'Out for Delivery,' we were unable to issue an immediate refund until the location of the goods was confirmed. As a business, we must ensure the transit status is resolved before a refund can be finalized to prevent items being delivered after a refund is issued.
Stock Levels: While we hold over 50,000 lines of stock, occasionally discrepancies occur due to high volumes. We strive to update customers as soon as these issues arise.
We pride ourselves on our service and regret that we missed the mark for you during this difficult weather period. We appreciate your patience and will use your feedback to improve our communication during carrier delays.
Poor
Be very careful of this company, parts ordered, not delivered and now no response from th or any refund that was promised.
Steer clear!
November 29, 2025
Unprompted review
Reply from Theheatxchange
Good morning Peter, please could you kindly advise your order number to me privately by email - sales@theheatxchange.co.uk and I will certainly look into this with urgency. I am saddened to see this review left, before contacting us via our lines or email. I hope we can get this sorted for you asap and we can have a look into the refund too. Thank you, Ellis.
Excellent customer service
Purchased a replacement fan which was out of stock at the manufacturers. Ellis at Heat Xchange provided me with excellent customer service providing me with updates whenever I needed them. As a result I was able to arrange the engineer to fit the fan soon after it arrived on site.
December 5, 2025
Unprompted review
Reply from Theheatxchange
Good morning, thank you for your kind words and I am very glad to hear you are happy with our service. If you need anything in the future, just give me a shout. Kindest regards, Ellis.
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