First and foremost, I have never ordered something and was disappointed. I usually purchase something from the bracelet line up. Secondly, how this company conducts themselves when nobody is looking... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the jewelry the Hero Company has and that a portion of all sales go to helping Veterans get service dogs! I have the dont tread on me ring and the hero bracelet (sorry but I had to replace the... See more
Absolutely love Hero and all the great Patriot products from tee shirts to jewelry and especially helping my brother veterans out with companionship of beautiful dogs. As a veteran I understand the ba... See more
Everything I have ordered has been beautifully made and I, and my husband, are so proud to wear our Hero Company purchases. What this company stands for and provides for the men and women who fight fo... See more
Company details
Written by the company
The Hero Company is a US Veteran owned business that helps to fund service and companion animals for Vets suffering with PTSD at ZERO cost to them. Many, many Veterans return home with serious trauma and Post Traumatic Stress Disorder (PTSD) that drastically changes their lives, with way too many taking their own lives battling this force alone. With no VA funding for service animals, many Veterans just cannot afford the cost of the trained dogs that they need.It is our way of fighting for our Heroes here at home. To date, we have raised over $1,500,000 dollars and will continue as we march towards our goal of $10 Million raised for Veterans in need. Buying from The Hero Company isn't a small act - it is intentionally being a Hero for our Heroes who need our help now. Thank you to all of you who have jumped in- we couldn't do this without you.
Contact info
United States
- www.theherocompany.com
4.4
Excellent
121 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Ordered the Masters of the Air
Ordered the Masters of the Air: Wings of Valor bracelet and could not be happier. I am a USAF Veteran and absolutely love the design and fit of this product. As this company supports veterans and is veteran owned and operated I could not help but place an order. I ordered my bracelet on 1/9/25 and received it today, 1/14/25…..2 days earlier than expected. And this was after the holiday rush and in the middle of crazy winter heavy snowfall weather.
5 stars all the way! Keep up the great work!
Thank You!
January 14, 2025
Unprompted review
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Black Momba...
Received my Black Momba bracelet today and I love it! Seems heavy duty and high quality. Was delivered in a timely manner. Well done..
January 11, 2025
Unprompted review
Reply from Theherocompany
Thank you so much for your support!! We are thrilled that you are happy with your purchase. Please let us know if there is anything we can do for you in the future.
The tool sent with the bracelet doesn’t…
The tool sent with the bracelet doesn’t work to remove pins.
January 10, 2025
Unprompted review
Reply from Theherocompany
Hi Ed -- Thank you for letting us know. We would be more than happy to send you out another one! Could you reach out to our customer support team (orders@theherocompany.co) to let them know and we can coordinate a reshipment? Thank you very much for your support!
Dogs and Freedom
I gave this sweatshirt to my dear friend who was in the Army. He loves it and after the holidays I will be getting one for myself as well! Thank you for what you’ve done!
December 12, 2024
Unprompted review
Reply from Theherocompany
Thank you for sharing, Eleni! We are so glad he loved the sweatshirt :) We appreciate your support!
WRONG ITEM and NO RESPONSE !
I received the wrong bracelet and I cannot get in touch with anyone from this company to get them to send me the right bracelet before Christmas. My son will be very disappointed. The customer service response is TERRIBLE and there is no phone # to call. I will never recommend this company to anyone and will never purchase from them again. This is one big scam!
December 11, 2024
Unprompted review
Reply from Theherocompany
Hi Melissa - We apologize for the difficulty with your order. We want to make sure you get what you ordered in time for Christmas!
I don't show any emails to our customer support team from the email address we have for you. We'd be glad to help. Can you confirm your order #?
We'll be sure to expedite the correct bracelet to you in time for Christmas. Thank you~
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Highly Frustrated
I have contacted this company 7 times now with zero response. Somehow my package was marked undeliverable but to the wrong state. I have sent emails, live chat and facebook messages to no avail. My husband is a veteran, president of the American Legion and does nothing but help and support other vets. I wanted the products for him and to help other veterans. I’m extremely disappointed in this. Where is the customer service? How can you help vets if you don’t follow through with anything ESPECIALLY customer service. I’ve sent several screenshots of all transactions and yet nothing from your company.
November 20, 2024
Unprompted review
Reply from Theherocompany
Hi Tandi - First and foremost we sincerely apologize for this frustrating experience. We have received your message on Tuesday and did reply the same day asking for confirmation of your mailing address. I know it can be frustrating when email responses are not received.
We would be more than happy to ship out a replacement order to you but do need to confirm your mailing address first to prevent this from happening again. We will connect with you directly.
Thank you so much for your support of Veterans and for your husband's service.
Was wondering is there a trick to…
Was wondering is there a trick to remove the clip to remove from the wrist.
Having trouble removing
November 4, 2024
Unprompted review
Reply from Theherocompany
Hi Willis - Thank you for reaching out.
Yes, we can assist with this question. If you could contact us at: orders@theherocompany.co we can help you further with the clasp for the specific bracelet purchased.
Thank you for your support of The Hero Company and US Veterans!
Received the package from hero company…
Received the package from hero company it's worth $2 and the little 3D printed link adjuster was not even working, everything is in the trash hate that I even bought this.
October 16, 2024
Unprompted review
Reply from Theherocompany
We are sorry to hear you are not satisfied with your purchase. Please reach out to us at orders@theherocompany.co so that we can assist you further and refund your order.
Model 1911 .45 Caliber Wallet
I recently purchased a metal wallet from this incredible Veteran-owned company, and I couldn't be happier with my decision. The wallet is not only durable and slim, but it also features a unique design inspired by the iconic Model 1911 .45 caliber pistol, which I carried as a Machine Gunner in the Army Infantry. The craftsmanship is top-notch, and it fits perfectly in my pocket without adding any bulk.
What truly sets Hero Company apart and inspired me to purchase, is their commitment to supporting Veterans who suffer from Post-Traumatic Stress, like me. Knowing that each purchase helps provide much-needed assistance to those of us who have served our country makes this wallet even more special. I highly recommend Hero Company to anyone looking for a high-quality product with a meaningful cause behind it.
Thank you for your service and for creating such an outstanding product!
September 12, 2024
Unprompted review
Reply from Theherocompany
Hi Daniel, We are so thankful for your review and glad you are satisfied with both the product and your experience! As you know, 20% of your purchase has gone to organizations that train service dogs for Veterans. We couldn't do it without you!
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YOU CAN EMAIL THEM
YOU CAN EMAIL THEM, AND YOU WILL GET NO RESPONSE. I BELIEVE THIS COMPANY IS A FRAUD AND HAS NO OTHER MEANS OF CONTACT.
August 12, 2024
Unprompted review
Reply from Theherocompany
Hi NY Joe, I am so sorry you did not receive a response to your inquiry. We do stand by our product and customer satisfaction promise.
To ensure we can rectify this problem quickly, can you confirm that your email was sent to orders@theherocompany.co? Thanks!
You take money from my bank account
You take money from my bank account. But when I try to track my bracelet you won't recognize my e mail.
You tell me it's not registered. How do you do that.Where is my product??
July 2, 2024
Unprompted review
Beautiful bracelet
Beautiful bracelet, this particular bracelet displays faith in our Lord, was able to size it and helps veterans. I am very pleased with this company and its product.
June 12, 2024
Unprompted review
Reply from Theherocompany
Thank you for taking the time to leave us a review!
We are thrilled you were happy with your purchase. We thank you for your support of U.S. Veterans and helping to connect them with a service dog through your purchase.
Unable to reach company thru chat or…
Unable to reach company thru chat or email after a purchase.
They take your money and run.
May 21, 2024
Unprompted review
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I received my bracelet in about a week
I received my bracelet in about a week, which was ahead of schedule, and the bracelet is as bad ass as the cause it represents! Thank you for all that you do!😎👍
May 13, 2024
Unprompted review
Reply from Theherocompany
Hi Randy - Thank you for the review. We appreciate your support and glad to hear it was delivered so quickly! Please let us know if we can be of any assistance in the future.
The bracelet I ordered the latch won't…
The bracelet I ordered the latch won't stay locked on it it's a heavy bracelet but I can't wear it because it won't stay lash and just keeps falling off
April 29, 2024
Unprompted review
Reply from Theherocompany
Hi Jim,
Please reach out to us at orders@theherocompany.co and we will be sure to take care of this. We appreciate you letting us know.
Great product
Great product. Got a shirt and bracelet. High quality. Shipping was longer than expected but it showed up eventually. Not a big deal.
March 21, 2024
Unprompted review
Reply from Theherocompany
Thank you for your support and taking the time to leave a review! We are thrilled you were happy with your purchase. Thank you for your support of U.S. Veterans~
I just got my bracelet today and i love…
I just got my bracelet today and i love it. I will order mors looks great outstanding quality
January 20, 2024
Unprompted review
Reply from Theherocompany
Hi Tammy - Thank you for your review!
We are thrilled to hear you are happy with your purchase and are very grateful for your support of US Veterans!
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They lie about shipping time
I order the bracelet on March 11, 2023 with standard shipping. it is now March 25th and no bracelet. I contacted the company and they replied with it will be delivered on the 25th and still not here. Hope this was not a scam that is why I only ordered 1 to test things. does not look I will order anymore
March 25, 2023
Unprompted review
Reply from Theherocompany
Hi John - I know it's been a little while, but we want to check and see if this bracelet delivered to you? We want to make sure you received your order.
The Hero Company helps Veterans with…
The Hero Company helps Veterans with PTSD get a companion dog/service dog, I bought a paracord bracelet to further that cause because I am a Veteran with PTSD, The product is high quality and their customer service is outstanding. It is a worthy cause and I am proud to wear the bracelet.
January 5, 2023
Unprompted review
Reply from Theherocompany
Gordon - Thank you for leaving a review!! We are thrilled to hear that your experience exceeded your expectations. We are very grateful for your support of U.S. Veterans with PTSD being connected with service dogs.
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