Ordered some other shoes. Was excited to receive them, just to be told they’re out of stock when I’ve already paid for them Update: did get my money refunded
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Review summary
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I sent back two pairs of Addidas but only got a refund for one pair so I am owed £69 Order no. 346047654. If someone from customer services is reading this please call me on 07780 695 471 to arra... See more
Company replied
First time ordering from HIP. All the way through journey HIP kept me informed. Paid for next day, parcel force let HIP and me down. Arrived the day after. My son was delighted with his surprise!! C... See more
Company replied
I returned the item on the 23rd of July, as they didn’t fit. I returned them via Evri, but no acknowledgment. I have emailed but had no reply. Disappointed as I have previously purchaser from th... See more
Company replied
Company details
About HIP
Written by the company
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About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
49-51 Vicar Ln, LS1 6DS, Leeds, United Kingdom
- 0161 393 7057
- info@thehipstore.co.uk
- www.thehipstore.co.uk
4.1
Great
4K reviews
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I returned an order through evri as the…
I returned an order through evri as the trainers were not great quality and I have still not received any refund or communication about it. I have tried multiple times to reach out through their online contact form and it's been silence ever since. I have no other way of contacting them and this is the only way to let people know how they conduct business. I will have to open a claim against them with PayPal as I have all the proof the return was collected by evri. It's unfortunate that this is the way we do business in the 21st century.
August 13, 2026
Unprompted review
Reply from HIP
Dear Javaid,
Thank you for taking the time to leave your review.
I'm sorry to hear you've been experiencing difficulties reaching us and that you haven't received an update on your return and refund.
I'd be happy to help you look into this further. To assist you with your return and refund, I'd like to invite you to contact us directly through our official contact page at https://www.thehipstore.co.uk/customer-service/contact/. This will direct you to our webform where you can provide your order details, and our team will be able to investigate this for you right away. Alternatively, you'll find our contact number on this page if you'd prefer to discuss your query with someone over the phone.
Once we have your order information, we'll be able to trace your return and ensure your refund is processed promptly.
We truly value your feedback and would appreciate the opportunity to resolve this for you.
Kind regards,
Rehan,
The Hip Store Customer Care.
I placed 2 seperate orders in the sale
I placed 2 seperate orders in the sale. Both then had following emails saying part or all of the order was now out of stock. Which I did not get refunded for either .
August 6, 2026
Reply from HIP
Hi Charlie,
Thank you for taking the time to leave us a review.
I'm sorry to hear about your experience with your recent sale orders and the refund issue. We'd really like to help resolve this for you.
I've sent you an email to gather some further details so we can look into this matter and get everything sorted for you as quickly as possible.
Please check your inbox and respond when you can.
Kind regards, Rehan, The Hip Store Customer Care.
Reply from HIP
Dear Aliou,
Thank you for taking the time to leave us such a wonderful review on Trustpilot regarding your recent experience with hipstore.
We're delighted to hear that you were pleased with the service you received and that your order arrived quickly. It's fantastic to know you're happy with the clothes and designs you chose.
Your positive feedback means a great deal to us and helps us continue to provide the best possible service to our customers.
If there's anything else we can help you with in the future, please don't hesitate to get in touch.
Kind regards, Delano, hipstore Customer Care.
Fake shoes
Fake shoes, and when you send them images and they realise they are fake they simply stop responding
July 15, 2026
Reply from HIP
Dear Neil,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Sarah,
The Hip Store UK Trust Pilot Team.
Tried to process the return of my order…
Tried to process the return of my order but the return delivery label wouldn’t generate but they were happy to rob me of the delivery charge! The contact number is useless as it just states a 15 minute waiting time no matter when you call.
August 12, 2026
Unprompted review
Reply from HIP
Dear Customer,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. Thank you for getting in touch regarding the issue you've experienced with generating your return delivery label.
I'm sorry to hear that you encountered difficulties with the label generation and understand how frustrating this must be, particularly when you've been charged for delivery.
If you need any further assistance, you can reach us directly here: https://www.thehipstore.co.uk/customer-service/contact/
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
Too good to be true
Ordered some trainers 3 weeks ago, & received confirmation email.
Today I went on the site to check what was going on & it says ORDER CANCELLED
No email to inform me of this, No refund yet.
July 25, 2026
Unprompted review
Reply from HIP
Dear A & S,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I can completely understand your frustration regarding your trainer order, and I sincerely apologise that you were not informed about the cancellation of your order.
To ensure we can look into this matter fully and deal with your query appropriately, please contact our team directly using the following link: https://www.thehipstore.co.uk/customer-service/contact/
Our team will be able to investigate why the cancellation notification was not sent and assist you further.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
Awful
Awful
Took a month and the intervention of PayPal to get me a refund for an item which wasn’t delivered.
The vendor was no help.
July 4, 2026
Reply from HIP
Dear Chris,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Sarah,
The Hip Store UK Trust Pilot Team.
Reply from HIP
Dear Mrs. J,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to thank you sincerely for taking the time to leave us such a wonderful review regarding your recent purchase. It's fantastic to hear that you were pleased with the fast delivery, brilliant pricing, and overall service you received.
Feedback like yours is incredibly valuable to us, as it helps us understand what we're doing well and where we can continue to improve our service for customers like yourself. Your kind words truly make a difference to our team, and we're delighted that your experience with us met your expectations.
Should you need any assistance in the future or have any questions, please don't hesitate to get in touch. We're always here to help.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
Reply from HIP
Dear Simon,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to take a moment to reach out and personally thank you for your recent review regarding your experience with us.
Your feedback about our service and value for money truly means a great deal to our entire team. Hearing from customers like yourself helps us to continue improving our services and ensures we're delivering the experience you deserve. It's wonderful to know that we've met your expectations, and we're genuinely grateful that you've taken the time to share your thoughts.
We really do appreciate your custom and look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
Reply from HIP
Dear Stevie,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to take a moment to reach out and say a heartfelt thank you for your wonderful review. It's genuinely fantastic to hear that you were pleased with both the product quality and the speed of delivery – feedback like yours truly makes our day!
Your kind words mean a great deal to our entire team. Reviews such as yours help us to continue improving our services and remind us why we're so passionate about what we do. We're delighted that your experience with us was a positive one, and we really appreciate you taking the time to share your thoughts.
If you have any further questions or if there's anything else we can help you with in the future, please do let me know. We'd be more than happy to assist.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
Exactly as advertised including correct…
Exactly as advertised including correct shoe size
August 2, 2026
Reply from HIP
Dear Vivian,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to thank you for taking the time to leave a review of your recent purchase with us.
It's wonderful to hear that the item was exactly as advertised and that the shoe size was correct. Feedback like yours is invaluable to us as it helps us to continue to improve our service and ensures we're meeting the expectations of our customers.
We truly appreciate you sharing your experience, and I apologise for any inconvenience if this message seems unexpected. Your input makes a real difference, and we're delighted that you're happy with your purchase.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
Reply from HIP
Dear Andrew,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I just wanted to reach out and say a huge thank you for taking the time to leave us a review – it really does mean a lot to our team. Feedback like yours helps us continue to improve our service and ensures we're delivering the great deals and fast delivery that our customers expect and deserve.
We're delighted to know that your experience with us has been a positive one, and we truly appreciate your support. If there's anything else we can assist you with in the future, or if you have any questions, please don't hesitate to get in touch.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
Reply from HIP
---
Dear Hannah,
My name is Sarah from The Hip Store Customer Care.
I hope this message finds you well. I just wanted to reach out personally to say thank you so much for taking the time to leave your review. We're genuinely sad to see Hip go, but it means the world to us knowing that we've been a part of the Leeds community and that our service has made a positive impact.
Your feedback truly helps us continue to deliver the level of service we strive for, and we really appreciate your support over the years. It's been amazing serving customers like you, and we're grateful for your loyalty.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Sarah,
The Hip Store Customer Care.
I placed an order a week and a half ago…
I placed an order a week and a half ago and the order has not left the warehouse as confirmed by customer service.
I have phoned the customer service twice both individuals super friendly and helpful on the phone both confirming the package has still not been dispatched from the warehouse and that they will chase but no follow on communication has been received. I have emailed twice as well.
Soon approaching two weeks since the order was placed with no signs of communication to confirm the order is on its way. I've been extremely patient and despite multiple attempts to chase no signs of package coming.
Seems to be really mixed experiences please be careful when making a purchase yours might be one of the ones that never leaves the warehouse
August 10, 2026
Unprompted review
Reply from HIP
Hey there,
I'm really sorry your order still hasn't left our warehouse after a week and a half I can completely understand your frustration, especially after you've been in touch multiple times without any updates.
This definitely isn't the standard experience we want for you, and I appreciate how patient you've been whilst chasing this up. Please give our customer care team another call so we can prioritise getting this sorted and find out exactly what's happening with your order. We'll make sure you get the follow-up communication you deserve this time.
Thanks,
Jimmy,
The Hip Store Customer Care.
it so good shop
August 2, 2026
Had to return as didn’t fit and the…
Had to return as didn’t fit and the return and refund waa quick and simple ! Well done hip
July 27, 2026
Disappointed
I was disappointed as my order went through fine, payment taken for two pairs of trainers. Then the order was partially cancelled due to stock issues. Very disappointed as the cancelled trainers were the main reason for the order. I could've returned the second pair for a refund, but they were a much cheaper item and I'd been charged quite a bit for postage so would've been out of pocket.
Please don't take payment for orders you cannot fulfill Hip Store!
August 2, 2026
Reply from HIP
Hey Angie,
I'm really sorry to hear about your experience with your recent order. I completely understand how frustrating it must have been to have the trainers you really wanted cancelled, especially when you'd already paid for postage on the full order.
During our sale periods, we do receive a high volume of orders with limited stock availability. We clearly mention on our website before you place your order that stock levels may not always be live during busy periods, and orders may be subject to cancellation if we're unable to fulfil them. This is something we make customers aware of upfront, so it's important to note this when placing orders during peak times.
Thanks,
Jimmy,
The Hip Store Customer Care.
Absolutely superb
Absolutely superb. The price was 2nd to none. Delivered straight away.
August 2, 2026
Great price on trainers
Great price on trainers. Gotta be quick though. Quick delivery. Will keep eye out for future bargains. As stated on the site if products not in stock money will be refunded and they quick to do it also.
August 2, 2026
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