The Independent Pharmacy Reviews

17,854

•

4.8

Pharmacy

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 933 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is very easy to navigate and the online questionnaire makes ordering simple and reassuring. People also deeply appreciate the prompt delivery, helpful medical advice provided by professionals, and secure packaging of their medications arriving in first class condition. Buyers often state that the service provides a convenient alternative to traditional doctor visits. Some reviewers were not happy with receiving a different product brand than what they originally selected without clear prior explanation. Consumers additionally noted occasional delivery delays or problems when parcels were mishandled or left undelivered by courier services.

What people talk about most

Service

People report positive experiences with service, highlighting fast and efficient prescription turnaround... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast and prompt shipping... See more

Product

Clients share positive opinions on product, highlighting high quality and effectiveness. Consumers frequently... See more

Order

Consumers find order to be positive, highlighting a smooth, fast, and efficient purchasing experience.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how very easy it is to... See more

Reviews shaping this summary

I've had itchy inner ears for the past few months, driving me mad, nothing I purchased over the counter helped. I looked at the Independent Pharmacy and planned to purchase something different, but a... See more

I have given this company 5 stars, I could have given more if I could! From the start they give you the confidence to order from them. They are extremely professional in all their dealings from in dep... See more

First time customer and I was extremely pleased with the service. I received a quick email response to my order from a GP who had looked at the photo of my rash and some provided a suggested diagno... See more

I have been a loyal customer for many years. Responses were prompt. But this time around my order was filled promptly and delivered, but when I requested an invoice I was met with radio silence... See more

Company details

Written by the company

The Independent Pharmacy is an Online Pharmacy and Online Doctor service specialising in Men's, Women's, and Travel Health. We offer online consultations for specific prescription medicines, as well as selling all associated pharmacy medicines and goods at discounted prices. We want to revolutionise healthcare in the UK and aim to be the most customer-focussed, user-friendly Online Pharmacy & Online Doctor available. We want our customers to feel confident to contact us for advice and make purchases from us. Visit us at: www.theindependentpharmacy.co.uk

Contact info

14-16 Dixon Road, Brislington, Bristol, BS4 5QW, Bristol, United Kingdom
support@theindependentpharmacy.co.uk
www.theindependentpharmacy.co.uk

4.8

Excellent

18K reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Chemist4U

www.chemist-4-u.com

4.8

(131K)

MedExpress Pharmacy

www.medexpress.co.uk

4.2

(55K)

Pharmica Pharmacy

pharmica.co.uk

4.9

(53K)

e-Surgery & EVARO

e-surgery.com

4.7

(12K)

Voy UK

www.joinvoy.com

4.7

(26K)

Simple Online Pharmacy | Online Doctor

simpleonlinepharmacy.co.uk

4.6

(49K)

Pharmacy2U Ltd

www.pharmacy2u.co.uk

4.7

(1M)

Bolt Pharmacy

boltpharmacy.co.uk

4.5

(7K)

4.8

All reviews

(17,854)

938 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jun 15, 2026

Excellent Service and Support. Prices are competitive and follow up information was excellent. Seems like a business that cares, which is rare these days regardless of the hype that many online companies offer.

May 31, 2026

Unprompted review

Jun 12, 2026

Delivered on time👍

June 11, 2026

Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look