The Insolvency Group Reviews 

3,509
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,629 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and exceptional customer service, noting that supportive agents explain everything clearly and provide wonderful guidance throughout the entire process. Consumers emphasize how straightforward and smooth the service is, making stressful financial situations feel much easier to manage. However, some people mentioned that communication worsened significantly over time, featuring persistent automated messages and frustrating difficulties in getting proper responses later on. A few other reviewers also felt that advisors could be overly pushy when suggesting certain financial options, which made the early consultation feel rather intrusive.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing teams as professional, caring, and exceptionally... See more

Customer service

Users describe positive interactions with customer service, praising the professional, caring, and efficient... See more

Service

Customers consistently note positive experiences with service, describing it as helpful, professional, and... See more

User experience

Clients share positive opinions on user experience, describing the process as simple, straightforward, and... See more

Customer communications

People report ambiguous experiences with contact. While some consumers noted that their IVA was approved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been so amazing getting the help from here with the best customer care team taking care of every thing supporting me explaining everything each step of the way making me feel at ease not judg... See more

Rated 5 out of 5 stars

The Insolvency Group were excellent to deal with. They were very thorough and professional whilst still being kind and friendly. They were very efficient with information about what was happening al... See more

Rated 5 out of 5 stars

Service excellent. Thorough process made sure I didn’t miss any information and gave me guidance to what was the best solution. Constant flow of contact if necessary alongside kind, thoughtful staff t... See more

Rated 5 out of 5 stars

A very smooth process, they were on hand to answer any questions and worries I had. Having the guidance and support of the team was very reassuring. What feels like a stressful and anxious time, was... See more


Company details

About The Insolvency Group

Written by the company

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"Explained everything really well answered all questioned i asked and was really friendly thank yiu for all the help"

The Insolvency Group Logo

At The Insolvency Group, we help individuals take control of unmanageable debts with tailored financial solutions that bring clarity, relief, and a fresh start.

Our experienced specialists will work closely with you to understand your unique financial situation and guide you through every available option, including IVAs and other debt solutions.

We’re committed to delivering honest, non-judgmental advice with care and discretion—so you can move forward with confidence. Begin your journey toward financial peace of mind today.

"I used the insolvency group to deal with my credit card debts, They were outstanding it was so easy and fast. And got the the outcome I wanted, would highly recommend"

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Let’s Find a Way Forward.

We've helped thousands regain financial control.

Where do you currently stand with your debts?

Less than £2,500

£2,500 - £5,999 in debt

More than £6,000 in debt

Explore Your Options

Not suitable for all. Fees and solution drawbacks may apply.

Free, impartial money advice is available from MoneyHelper

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"The Insolvency Group is amazing, they have been patient and understanding of my situation, they explain my options and solutions with all the pros and cons very clearly. 100% recommend for anyone in a difficult debt situation"


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(3,509)

1,461 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just want to thank the insolvency group…

Just want to thank the insolvency group for all they’ve done for me. I suffer with my MH really badly so have felt totally overwhelmed with all the debts piling and piling up to the point I was paying money here there and everywhere just to keep the bailiffs from coming back to my property. It became unmanageable. I finally decided to get help and I can’t be more grateful to the people who dealt with me I wasn’t rushed when I needed 30 mins to just bring myself back down as I was getting super overwhelmed with everything they let me have the time to breathe and came back to me. I sent them everything on WhatsApp they done all the hard work for me, they took every single stress of it off my shoulders. I would highly highly recommend anyone who is in my position who feels overwhelmed but just can’t make that step because it becomes to overwhelming to get in touch with these guys. The most understanding lovely people who will help and support you through it all. It’s one massive stress off my shoulders, no more anxiety when my door knocks anymore, no more anxiety about not being able to get my kids to school because my car is always threatened to be taken as I won’t answer the door making me pay ridiculous monthly amounts just to get them off my back. Now I’m going to make one monthly payment for all my debts. These guys are great and they worked with me with care and compassion.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

From the first phone call was like I…

From the first phone call was like I could breathe again especially as my wife is going though cancer treatment it was a relief that I had someone to talk to and listen to my problem in less then 2 weeks I was signed up with my Iva I could start to live again instead of just making it though to each pay day
Thank you to you all you don’t realise what you’ve done for me and my family instead or worrying about my debts and can now give my wife the support she needs thank you again

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

From the very first phone call

From the very first phone call, the team was kind, understanding, and genuinely supportive of my situation. They guided me through every step with professionalism, patience, and compassion, making what felt overwhelming much easier to manage. I'm truly grateful for their help in resolving my debts and would highly recommend their service to anyone needing support. Thank you for giving me peace of mind and a fresh start.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Positive Feedback

Communication has been very good and everyone I have spoken to have been very accommodating within this process. I would say I have had a very good experience and have been supported the whole way through. Very prompt responses aswell.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have had a very positive experience from start to finish. All of the agents I have encountered have been so supportive without any sort of judgement of my situation. I have been kept up to date at every step and highly recommend this company. Brilliant service and very knowledgeable staff

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

A very smooth process

A very smooth process, they were on hand to answer any questions and worries I had.
Having the guidance and support of the team was very reassuring. What feels like a stressful and anxious time, was made easier by the team or made to be feel embarrassed about situations. Thank you so so much for your help and support and getting me through my IVA approval.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly team

Friendly team . Explains options in detail. Always happy to help .Easy to contact and they go through with you every step of the way ,

July 28, 2026
Unprompted review

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