The buggy service was a god send as I have breathing difficulties. It's a pity it couldn't get any closer than it did as that would have been an even greater help. 1st time in Club last year, really e... See more
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See what reviewers are saying
Had a great day at Sandown, excellent 80`s music on after racing , shame the end spoilt a lovely day . Bought a round of drinks just before the music finished , once the music was over staff instant... See more
Company replied
Booking tickets for the Christmas meeting at Cheltenham, we accidentally booked for both days instead of just the Saturday meeting. Being in Australia we thought it might've been an issue sorting our... See more
Company replied
Signed up months ago because it said discount on race tickets and iv NEVER had anything of a discount. I go to Haydock park nearly every time theres racing and book through the jockey club and earn li... See more
Company replied
Company details
Written by the company
The Jockey Club is the largest commercial horse racing organisation in the United Kingdom.
Contact info
21-27 Lambs Conduit Street, WC1N 3NL, London, United Kingdom
- 02076111800
- info@thejockeyclub.co.uk
- www.thejockeyclub.co.uk
3.7
Average
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quickly sorted a mistake id made…
Quickly sorted a mistake id made ordering multiple days tickets . Really efficient . No quarms. No dramas
August 20, 2025
Unprompted review
Reply from The Jockey Club
Thank you so much for your kind words! We're really glad we could quickly sort out the ticket mix-up for you. It's great to hear that the process was smooth and drama-free — just how it should be!
If you ever need anything else, we're always here to help.
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Disppointing when trying to purchase a ticket on line
The ticket pricing is not very clear.Misleading title regarding the cost of the ticket.No oap discount available when you purchase on line.Very disappointing
August 18, 2025
Unprompted review
Reply from The Jockey Club
Good Morning Noel,
Thank you for taking time to provide your feedback. I'm extremely sorry to hear you feel this way.
Should you wish to discuss your concerns further then please do reach out to us on contact.centre@thejockeyclub.co.uk
Excellent service and quick response to…
Excellent service and quick response to my enquiry regarding tickets.
August 7, 2025
Unprompted review
Reply from The Jockey Club
Thank you for your feedback. We’re pleased to hear you were satisfied with our service and prompt response to your enquiry. We look forward to assisting you again in the future
Good day racing & music event
Great weather made a day at the racers perfect. Love the course at Sandown. Very clean areas and well looked after track. Staff always seem happy enough. Lost every race but still enjoyed the day. This music event was Tom Jones the legend. Very skilled singer and still has the voice at 85. Have seen him twice here and enjoyed both times. The stage is in a great location and can be seen in all directions. We will be back.
July 30, 2025
Unprompted review
Reply from The Jockey Club
Thank you so much for your wonderful review! We're thrilled to hear you had such a great day at Sandown, even if the races didn’t go your way this time! It's fantastic to know you appreciated the clean facilities, the happy team, and of course, the legendary Tom Jones—he never disappoints. We’re proud to host events that create memorable experiences like yours. We can’t wait to welcome you back for more great racing, music, and hopefully a few wins next time! 🎶🐎
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Excellent Service from The Jockey Club – Haydock Races
Thank you to the team at The Jockey Club, Haydock Races, for their very helpful and quick response to my ticket enquiry. Everything was explained clearly and made the process really straightforward. Great customer service – much appreciated!
July 1, 2025
Unprompted review
Reply from The Jockey Club
Thank you so much for your kind words! We're delighted to hear that you had a smooth and positive experience with our team at Haydock Races. Providing clear and helpful support is something we take pride in, so it’s lovely to know it made a difference. We really appreciate your feedback and look forward to welcoming you to the races soon!
Best wishes,
The Jockey Club
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YOU SPEAK TO A HUMAN BEING!
It was very easy to speak with the phone being picked up within 3 rings. I was booking tickets for live music and had never done this before.The person I spoke with was very friendly, when I explained what I it was explained clearly and I was even sent a link to make things easier for me. 10/10. I wouldn't hesitate in recommending them and would certainly use them again.
June 2, 2025
Unprompted review
Reply from The Jockey Club
Good Morning Val,
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our team could assist you so quickly and clearly. It's great to know the link helped make things easier for you. We truly appreciate your recommendation and look forward to helping you again in the future—enjoy the live music! 🎶😊
Helpful and prompt service.
Helpful and prompt reply to query.
Telephone order went through with staff giving helpful suggestions and explaining the process for remote payment.
Slight hiccup when details didn’t come through as expected.
Contacted via email and after confirmation of a few details everything sorted politely and within 24 hours had secured our tickets.
May 28, 2025
Unprompted review
Reply from The Jockey Club
Thank you for your message and for your kind words.
We’re really glad to hear that our team was able to assist you effectively with your telephone order and provide helpful suggestions throughout the process. We appreciate your patience with the slight hiccup regarding the payment details, and we’re pleased that everything was resolved quickly and smoothly via email.
It’s great to know you now have your tickets secured—enjoy the event! If there’s anything else we can help with, please don’t hesitate to get in touch.
excellent staff member
Spent a great day at Haydock with a few of my friends.The facilities as usual were excellent including bar service, immaculate toilets and food outlets and the general tidiness of the whole course.I would like to make a special mention about one particular member of the bar staff who we have encountered before at Haydock namely Anna.She is a credit to the Jockey Club ...hardworking, great personality with a real sunny disposition.Please pass our thanks on to her.
May 22, 2025
Unprompted review
Reply from The Jockey Club
Thank you so much for your kind words and for taking the time to share your experience at Haydock. We’re delighted to hear you had such an enjoyable day with your friends and that you were impressed with the facilities and overall atmosphere.
Your special mention of Anna truly means a lot.
We look forward to welcoming you back to Haydock soon for another fantastic day out.
First time overseas user
Comprehensive information provided particularly for first time overseas users who want to visit the race course. Suggestion: provide an option to receive electronic tickets rather than having them mailed to us
May 15, 2025
Unprompted review
Reply from The Jockey Club
Thank you for your valuable feedback. We’re glad to hear the information provided is helpful, especially for our first-time overseas visitors.
Your suggestion to offer electronic tickets is excellent, and we understand how convenient that would be. Some enclosures do require a badge for the day which do require sending out in the post ahead of an event but feedback is always welcome.
Please don’t hesitate to reach out if you have any more ideas or questions. We look forward to welcoming you to the racecourse soon!
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I've been lucky enough to visit some…
I've been lucky enough to visit some race meetings and with my wife being disabled we have been treated superb with excellent help
May 2, 2025
Unprompted review
Reply from The Jockey Club
Thank you so much for sharing your experience — it’s truly wonderful to hear that you and your wife have been so well looked after during your visits to the races. It’s always our aim to ensure that every guest feels welcomed and supported, and I’m delighted to know that the assistance provided made a positive difference for you both.
We look forward to welcoming you again soon for another enjoyable and memorable day at the races!
Easy Booking
The ease of booking event tickets and quick response to my query following the order :)
April 15, 2025
Unprompted review
Reply from The Jockey Club
Dear Gill,
Thank you so much for your kind words! I am delighted that we were able to support you with the issues you were facing and resolve them for you. Should you require any help again in the future, do not hesitate to contact our friendly team who will be more than happy to assist.
Kindest Regards,
Danielle.
Any organisation that supports the…
Any organisation that supports the abuse of horses where over 200 die each year on UK race tracks, not including those that are shot following injury afterwards, need to be stopped.
April 7, 2025
Unprompted review
Reply from The Jockey Club
Good Morning,
Thankyou for taking time to provide your feedback. I'm extremely sorry to hear you feel this way. Should you wish to discuss your concerns further then please do reach out to us on contact.centre@thejockeyclub.co.uk
Poor, money grabbing service.
I’ve just been refused a refund for my tickets to the Derby which I am no longer able to attend.
I think three months notice would have justified a refund. But not according to The Jockey Club.
Is that even legal?
Poor, money grabbing service.
Subsequent to your reply, I note, with disappointment but not surprise, that you did not bother to reply. It simply proves that you do not care about your customers and that your replies to criticisms are simply wallpaper.
March 24, 2025
Unprompted review
Reply from The Jockey Club
Dear Jaspal,
Thankyou for taking time to provide your feedback. I'm extremely sorry to hear you feel this way. To confirm this is outlined in our terms and conditions that tickets are non refundable, which is confirmed at the point of sale.
Should you wish to discuss your concerns further then please do reach out to us on contact.centre@thejockeyclub.co.uk
Kind Regards,
Danielle.
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Friendly.
Friendly.. extremely helpful and efficient just what I needed having had a nightmare with my email being contaminated and losing my tickets for Cheltenham..!!
All sorted .. thank you so much. put a smile back on my face..😊
March 4, 2025
Unprompted review
Reply from The Jockey Club
Dear Caroline,
Thank you so much for your kind words! I am delighted that we were able to support you with the issues you were facing and resolve them for you. Should you require any help again in the future, do not hesitate to contact our friendly team who will be more than happy to assist.
Kindest Regards,
Danielle.
Mistakenly ordered Derby tickets for…
Mistakenly ordered Derby tickets for the QE11 stand, not realising that morning dress had to be worn. After initially emailing I was given a number to contact the ticket office.
Without any fuss they swapped the tickets over for the grandstand.
Easy and polite service.
February 27, 2025
Unprompted review
Reply from The Jockey Club
Dear Darren,
Thank you so much for your kind words! I am delighted that we were able to support you with the issues you were facing and resolve them for you. Should you require any help again in the future, do not hesitate to contact our friendly team who will be more than happy to assist.
Kindest Regards,
Danielle.
I had a problem regarrding my tickets…
I had a problem regarrding my tickets to the Festival and emailed Cheltenham on Sunday 23rd Feb at 6.30pm. An answer arrived at 10.30 am on Monday 24th. Even better, my problem had been resolved and fresh paperwork emailed to me immediately.
It may have been a routine query for the racecourse but from my perspective it was a 5 star response. Some other organisations would have made hard work of sorting out the issue so I was very happy.
February 23, 2025
Unprompted review
Reply from The Jockey Club
Dear Martin,
Thank you so much for your kind words! I am delighted that we were able to support you with the issues you were facing and resolve them for you. Should you require any help again in the future, do not hesitate to contact our friendly team who will be more than happy to assist.
Kindest Regards,
Danielle.
Fast efficient service we always enjoy…
Fast efficient service we always enjoy our days at haydock park
February 21, 2025
Unprompted review
Reply from The Jockey Club
Dear Carole,
You’ve made our day with your positive feedback, it means a lot to us! We are thrilled to hear you’ve had a fantastic time, and we can’t wait to welcome you again to one of our courses in the future.
Kindest Regards,
Danielle.
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Query sorted out quickly and…
Query sorted out quickly and efficiently. Totally happy with reply and service.
February 12, 2025
Unprompted review
Reply from The Jockey Club
Dear Paul,
Thank you so much for your kind words! I am delighted that we were able to support you with the issues you were facing and resolve them for you. Should you require any help again in the future, do not hesitate to contact our friendly team who will be more than happy to assist.
Kindest Regards,
Danielle.
Fantastic Customer Service
Ordered Tickets for Cheltenham but when confirmation received I noticed I had entered an incorrect address for the tickets to be sent out too. Emailed Jockey Club with correct address and within 12 hours received confirmation that my records had been updated with correct address. Now that's what I call fantastic Customer Service.
February 6, 2025
Unprompted review
Reply from The Jockey Club
Dear James,
Thank you so much for your kind words! I am delighted that we were able to support you with the issues you were facing and resolve them for you. Should you require any help again in the future, do not hesitate to contact our friendly team who will be more than happy to assist.
Kindest Regards,
Danielle.
My request was sorted out very quickly…
My request was sorted out very quickly and reassured thanks again
January 29, 2025
Unprompted review
Reply from The Jockey Club
Dear Jane,
Thank you so much for your kind words! I am delighted that we were able to support you with the issues you were facing and resolve them for you. Should you require any help again in the future, do not hesitate to contact our friendly team who will be more than happy to assist.
Kindest Regards,
Danielle.
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