The tracking code I was given didn't work for quite a few days, I was under the impression that delivery would be much quicker than it was, so I - admittedly with haste - gave them a poor review on he... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience! I put in the wrong shipping address by accident and didn’t think they’d be able to change it. A lovely lady, Chantelle, fixed it for me and refunded my shipping (because I pu... See more
Company replied
Ordered from The Journal Shop many times. Items received quickly and well packaged. Today I requested an additional item to be added to an order placed the night before. Email was acknowledged very qu... See more
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Recently ordered from the store for the third time and as before the items arrived promptly and well packaged. No issues whatsoever. I have not used the customer service as there was no need for that.... See more
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Company details
Written by the company
The Journal Shop is for people who know that stationery is never just stationery. We stock Hobonichi, Traveler’s Notebook, Blackwing, planners, stickers and cult Japanese favourites, alongside a carefully chosen range of notebooks, paper goods and desk essentials that are as useful as they are lovely to own. We’re here for people with strong opinions on paper quality, a soft spot for good design, and a habit of finding joy in the little things. Whether you journal daily, plan obsessively or simply want nicer things on your desk, The Journal Shop is all about thoughtful stationery and a shopping experience that feels easy, friendly and well looked after from start to finish. We ship worldwide, and are always very happy to send a little stationery joy your way.
Contact info
167 Great Portland St, 5th Floor, W1W 5PF, London, United Kingdom
- info@thejournalshop.com
- www.thejournalshop.com
4.5
Excellent
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Great fast tracked delivery Fair prices…
Great fast tracked delivery Fair prices Glad I found out about The journal shop Will always use in future Highly recommend Stock my favorite brand Hobonichi What more can I say Top marks Thank you The journal shop
May 14, 2026
Reply from The Journal Shop
That’s such a lovely review, thank you. We’re so glad you found us, and even happier to hear the delivery was quick. Hobonichi fans are always very welcome here! :) Thanks again for your support and recommendation.
The Team @The Journal Shop
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Reply from The Journal Shop
We know the feeling... it can get dangerous very quickly around nice stationery! So glad to hear you’re enjoying the quality and the more unusual bits of the range. Thanks so much for the lovely review.
The Team @The Journal Shop
Excellent customer service from Rebecca…
Excellent customer service from Rebecca and the team at TJS - kept me updated regarding my order and answered all of my questions.
The Traveler's Company 20th Anniversary TN is a great collection, ha everything you need to set up and start using as a journal or wallet, excellent quality as always
May 5, 2026
Reply from The Journal Shop
Ah, this is so lovely to read, thank you! We’re really glad Rebecca and the team could help Thanks so much for your kind words and for taking the time to leave a review. We hope you come back to shop with us again, very soon :)
The Team @The Journal Shop
Reply from The Journal Shop
Thank you for taking the time to leave us a review, pleased you like your new journal.
The Team @The Journal Shop
Wide and eclectic range of products
Wide and eclectic range of products. Reasonable prices. Prompt despatch & delivery.
May 4, 2026
Reply from The Journal Shop
So glad to hear this, thank you. We work hard to keep the range interesting, so it’s lovely to know that came across. Really appreciate you taking the time to leave a review.
The Team @The Journal Shop
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Reply from The Journal Shop
Thanks so much for your kind review. We’re so glad you were happy with both the range and the delivery.
The Team @The Journal Shop
Always great service and quality
Always great service and quality. Kaweco pen is terrific.
May 12, 2026
Reply from The Journal Shop
So lovely to hear, thank you :) really glad you’re happy with the service (& even happier to hear you’re enjoying your Kaweco pen too!). Thanks so much for taking the time to leave a review.
The Team @The Journal Shop
Reply from The Journal Shop
So glad to hear it, thank you! :) Happy to know you had a great experience all round. Thanks so much for taking the time to leave a review.
The Team @The Journal Shop
Great Company
Really good company to order from great range of products and delivery is speedy
April 22, 2026
Reply from The Journal Shop
That’s so lovely to hear, really glad you’ve had a good experience with us and that delivery was nice and speedy! :) Thanks so much for taking the time to leave a review.
The Team @The Journal Shop
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my experience has always been good the…
my experience has always been good the items always arrive well packed and good quality
February 2, 2026
Reply from The Journal Shop
Thank you, this is so nice to hear. We’re glad your experience with us has always been a good one, I know the team will be happy to know this. Thanks so much for your continued support.
The Team @The Journal Shop
The shop has an excellent inventory…
The shop has an excellent inventory with a equally good range of desirable and in trend items, the site is easy to navigate with pricing and delivery clear to see
April 6, 2026
Reply from The Journal Shop
This is so kind of you to say, thank you. We put a lot of thought into what we bring in and how we present it, so it’s really nice to know that made for an easy and enjoyable shopping experience :) Appreciate you taking the time to leave a review.
The Team @The Journal Shop
My order arrived safely
My order arrived safely, in good time and was securely packaged. I would recommend this company and they have so many nice things to look at and buy.
March 10, 2026
Reply from The Journal Shop
That’s really lovely to hear, thank you so much. We’re so glad everything got to you safely and that you had a good experience with us. And yes… the temptation is very real when it comes to stationery! We really appreciate your recommendation and your support.
The Team @The Journal Shop
Reply from The Journal Shop
Really glad everything arrived quickly. Thank you for taking the time to leave a review :)
The Team @The Journal Shop
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Great selection off items
Great selection off items , I bought some twsbi pens good price and fast delivery
May 12, 2026
Reply from The Journal Shop
Thanks so much for your review. We’re really glad you had a good experience with us. We do our best to keep our prices competitive, so it’s really nice to know that stood out. Enjoy your lovely new TWSBI, great little FPs!
The Team @The Journal Shop
Great range of products and fast…
Great range of products and fast shipping. Love the rewards program. Very satisfied
May 8, 2026
Reply from The Journal Shop
Ah, thank you, this is lovely to read :) Especially glad the rewards programme has been a good part of your shopping experience with us. Thank you for taking the time to leave a review.
The Team @The Journal Shop
Easily the best online shop for amazing…
Easily the best online shop for amazing quality stationery you cannot find elsewhere. If you love stationery, especially Japanese and Korean brands this place is the go to. Quick delivery as well.
April 25, 2026
Reply from The Journal Shop
Gosh, this is such a lovely review to read, thank you so much! We’re genuinely so flattered by this. We put a huge amount of thought into finding brands and products that feel a bit special, so it’s wonderful to hear that comes through. Also, knowing you’d recommend us as a go-to for Japanese and Korean stationery honestly means the world :)
Thanks again for such a generous review and for supporting us.
The Team @The Journal Shop
Great customer service
Ordered from The Journal Shop many times. Items received quickly and well packaged. Today I requested an additional item to be added to an order placed the night before. Email was acknowledged very quickly and order amended. Great service and especially from Carla today.
May 12, 2026
Unprompted review
Reply from The Journal Shop
We’re really glad we could get that sorted for you, Carla will be so happy to hear your kind words :) It’s especially nice to hear from returning customers - appreciate your continued support and your lovely review.
The Team @The Journal Shop
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The Hightide Attache is a superb little…
The Hightide Attache is a superb little pen, writes well, great looking in blue marble and good quality. Supplied by the Journal Shop with their normal efficient friendly service.
Thanks
May 6, 2026
Unprompted review
Reply from The Journal Shop
Thank you, it makes our stationery hearts really happy when customers rave about the product they buy from us :) Agree, the Hightide Attaché is nice to use, it’s nimble enough to put in a pocket and comes in handy. Appreciate your kind words about our service. Thanks so much for taking the time to leave us a review.
The Team @The Journal Shop
Wonderful customer service after receiving wrong items
I have received wonderful customer service after receiving a few wrong items (but in the right quantity). I adore The Journal Shop: From the products they offer over their beautiful and easy to navigate website to their handling of feedback – everything is top-tier quality and as a customer, I truly feel valued and cared for.
April 28, 2026
Unprompted review
Reply from The Journal Shop
Thanks so much for your kind words and for such a thoughtful review, it honestly means so much. We’re grateful for your support. Please come back soon, we'd love to have you :)
p.s. pleased to know the website is easy to use, this type of feedback really helps us to improve how you experience our store. Nice to know we're getting it right!
The team @ The Journal Shop
Excellent customer service
Excellent customer service, fast despatch and great products.
Repeat customer and I’m sure I’ll be back for more!
April 23, 2026
Unprompted review
Reply from The Journal Shop
Thank you so much for your lovely review. We’re so pleased to hear you had a great experience with us, and we really appreciate you taking the time to share it. We look forward to your next order with us!
The team @ The Journal Shop
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