Thekeysplease Reviews 4

The property is a mess, broken, unclean and all round awful. They take you onto a 3rd party website to hold you money and don’t communicate with you. Honestly the worst place I have ever stayed. I couldn’t believe the state of the place. Absolute nightmare to talk to or co-ordinate a sentence with. AI, Scammers I have so many questions about the legitimacy of this company. I have tried and tried with the so called “team” (chat GPT text messages) they just copy and paste merchants. Wish I looked at the reviews sooner. Some family business this 😭

Do not use, we booked their three bedroom luxury penthouse in Sheffield on booking.com, after driving there which took us four hours, they cancelled our booking three hours before check in, leaving us nowhere to stay, with our two kids and dog. Absolutely disgusting actions would not recommend, do not use them.

These guys owe me nearly £1,000 for works carried out over a 3 day period, I spent my own money getting materials and travelling to sites all approved by Amy Nicholson and overseen by James De Souza. I have waited 3 weeks and sent emails almost daily asking for updates and a date that I will receive my money with no luck! These people don’t pay their contractors, they run the business as cheap as possible and couldn’t care less about their customers. DO NOT USE THIS COMPANY and definitely don’t do any work for them! Having to take them to court now

Steer well clear of "The Keys Please". My dealings with this company, operated by Amy Nicholson, were absolutely disgraceful. They took money without proper documentation, withheld rental income, and appeared to skim funds with no accountability. I also paid for furniture that was never delivered—pure theft.
Transparency? Non-existent. Communications were evasive, records were incomplete, and every attempt to seek clarity was met with misleading excuses and dodgy behaviour. It felt calculated and manipulative from start to finish.
If you're considering using this business or any linked ventures—including beauty salons associated with Nicholson and her partner Uter—be warned. Their conduct raises serious questions and warrants closer investigation.
This goes far beyond poor service. It's unethical and deserves scrutiny at the highest level. Don't let yourself become another victim.