Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
Company replied
I did not like the app at all. Most vendors that are listed "affordable" or " inexpensive " were quite the opposite. Many vendors take days to reply and some don't at all. I found this to be daunting... See more
Company replied
Platform is great and made wedding planning easier. My only complaint is I had to use a different platform for seating arrangements. It would b nice to have a drop and seat arrangement included. Our s... See more
Company replied
Company details
- #11 of 11 best companies in Wedding Service
- #80 of 82 best companies in Association or Organization
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.5
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I would put zero stars but I was not…
I would put zero stars but I was not allowed to do this.
This is the worst customer service I have ever received- horrible representatives.
I ordered a bridal shower gift from THE KNOT and put my address in, not the bride’s, so it could be sent directly to me. When I received the confirmation email it indicated that the bride would receive the gift. When I finally reached a customer service rep, less than an hour later, they indicated that they could not change it.
I will never use this site again. I will go directly to the company that has the item.
May 12, 2026
Unprompted review
Reply from The Knot
Hi, we’re sorry to hear how frustrating this experience was. We understand how disappointing it must have been to realise the gift was being shipped to the couple when you intended to receive it yourself, especially after reaching out so quickly for support.
Your feedback regarding the order flow, shipping expectations, and support experience has been shared internally for review.
Sarah @ The Knot Customer Support
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I wanted to edit my print order after I…
I wanted to edit my print order after I sent it. I emailed right after I caught the mistake & it took 48 hours for someone to respond to me after multiple attempts. They told me it was too late & the ink had already hit the paper….but, had they responded sooner I could have fixed it.
After my paper order shipped, they sent me a 40% off discount code. But I had already placed the order, so no use for it….
May 8, 2026
Reply from The Knot
Hi, we’re sorry for the frustration this caused. We understand how disappointing it must have been to catch the mistake quickly but not receive a response in time to make the update before printing began.
Your comments around response times and order flexibility have been shared internally as we continue working to improve the experience.
Sarah @ The Knot Customer Support
Confirming delivery of a gift is WAY too difficult
Your software informs the purchaser that their gift item has shipped, but it never confirms delivery has been made to the recipient. It took approximately 8 e-mails to get an answer as to whether or not my gift was actually delivered to the couple. The information should be automatic, not involve a lot of work on the purchaser's part. Disappointing.
May 12, 2026
Reply from The Knot
Hi, we’re sorry this process was so frustrating. We understand how important delivery confirmation is when sending a wedding gift, and needing multiple follow-ups to get a clear answer is not the experience we want for our customers.
Your feedback around shipment visibility and delivery notifications has been shared internally as we continue working to improve communication and tracking updates.
Sarah @ The Knot Customer Support
Appreciation
It is a convenient way to coordinate gift giving. The site was informative and helpful with suggestions. Katie V. Team Lead for Customer experience followed up with receipts for my purchases.
May 11, 2026
Reply from The Knot
Hi, thank you so much for the kind feedback. We’re glad the platform helped make gift giving feel easier and more coordinated throughout the celebration. We’ll also be sure to share your appreciation with Katie and the Customer Experience team.
Sarah @ The Knot Customer Support
Terrible for simple weddings
If you are planning a simple wedding with a venue like your own home or a park or backyard, forget using this app. There are no options for selecting that you aren't having a venue, aren't using a professional photographer, and are replacing the traditional cake with anything else. Simply put, if you aren't using a ton of vendors with a venue and a traditional wedding, the app isn't helpful at all.
May 8, 2026
Reply from The Knot
Hi, thank you for sharing your feedback. We’re sorry the planning tools didn’t feel flexible enough for the type of celebration you were creating.
We want The Knot to support couples planning all kinds of weddings and celebrations, and your comments around venue flexibility, vendor options, and customizable planning features are valuable. We’ll be sharing this feedback with our product teams as we continue improving the experience for every couple and planning style.
Sarah @ The Knot Customer Support
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Pros and cons
I like the website and registry features. Vendor listings and messaging are good. The planning checklist is sort of helpful, albeit clunky. The push notifications suck. I get a notification on my phone and click on it and it just takes me to The Knot and doesn’t show me what the notification is for. Ordering invitations was easy enough the first time. I ended up ordering a few more in a second order and despite not changing anything, I noticed that a word was missing on the envelopes and when I pointed that out, I got an email stating that my whole envelope order had been canceled. So now I have to order envelopes yet again. My wedding is in less than 90 days so this delay is very problematic.
Update: someone reached out and corrected the invitation issue, so the customer service gets an extra star.
May 10, 2026
Reply from The Knot
Hi, thank you for taking the time to share such detailed feedback. We’re glad to hear there were parts of the platform that helped throughout your planning process, especially the website, registry, and vendor tools.
We also understand how frustrating the notification experience and invitation reorder issue must have been, particularly with your wedding date getting so close. I’m currently looking into the order concerns you mentioned and will ensure someone from the team reaches out to you directly to review this further.
Your feedback around the app experience, checklist usability, and order handling has also been shared internally as we continue working to improve the experience for couples.
Sarah @ The Knot Customer Support
Reply from The Knot
We're happy to hear that you found our service helpful and quick! Thank you for your positive feedback; we appreciate it.
Sarah @ The Knot Customer Support
Wedding website and registry
Externally helpful and user friendly! Highly recommend for new brides.
May 8, 2026
Reply from The Knot
Hi, thank you so much for the recommendation. We’re so happy to hear the website and registry tools helped make the planning process feel easier and more manageable.
Sarah @ The Knot Customer Support
Customer service when help needed
Took me a long time to create order. Then the Promo code was a problem. After I got that to work, payment of order would not take. So I called and talked to Brianna at 877-843-5668 who was SUPER pleasant and wonderful. Very patient with me the customer. She helped to get my payment to go thru and verified my order.
May 11, 2026
Reply from The Knot
Hi, we’re sorry the ordering process was frustrating at first, but we’re so glad Brianna was able to step in and help get everything sorted for you. We’ll be sure to share your kind words with her — patience and support like that can make all the difference.
Sarah @ The Knot Customer Support
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Invitations
Invitation design and proof process was efficient, and personable, and communicated for the task to be exciting and flow well. The options are wonderful. Customer Service was amazing. Very grateful I chose The Knot for Paper invitations.
May 9, 2026
Reply from The Knot
Hi, thank you so much for sharing this. We’re so happy to hear the design and proofing process felt smooth, collaborative, and exciting throughout. It’s wonderful to know the team helped make your invitation experience such a positive one.
Sarah @ The Knot Customer Support
Must have for weddings
I loved how user friendly making the wedding website was on the Knot. The RSVPs through the website was so easy for guests and so efficient for us when needing to compile the guest list for vendors! We also bought our invitations and Save the Date on the Knot, which matched our website perfectly. The Knot was also helpful in finding a venue, creating a budget, and establishing an aesthetic at the beginning of the wedding planning process. Would highly recommend it to anyone planning a wedding in the future.
May 11, 2026
Reply from The Knot
Hi, thank you so much for such thoughtful feedback. We’re delighted to hear that the website, RSVP tools, and matching stationery helped make your planning process feel more organised and seamless from start to finish. It’s wonderful to know The Knot could support so many parts of your wedding journey.
Sarah @ The Knot Customer Support
We made a mistake on our end
We made a mistake on our end. I reached out immediately asking for someone to respond. It took more than 24 hrs to get a response. I emailed a reply as soon as I heard from someone, an additional 48 hrs has gone by. I am unhappy with the level of customer service.
May 8, 2026
Reply from The Knot
Hi, we’re sorry the response times added frustration to an already stressful situation. We understand how important timely communication is when trying to quickly correct an order issue.
We’re glad the team was able to reconnect with you and work toward resolving the order. We also appreciate your feedback regarding the delays in follow-up as we continue working to improve the support experience.
Sarah @ The Knot Customer Support
Great customer service
May 11, 2026
Reply from The Knot
Thank you so much for the kind feedback. We’re really happy to hear you had a great experience with the team.
Sarah @ The Knot Customer Support
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The Knot has provided above and beyond…
The Knot has provided above and beyond for me here in a typo crisis! Definitely recommend
May 11, 2026
Reply from The Knot
We're happy to hear that we could assist you during your time of need. We appreciate your recommendation and are grateful for your feedback!
Sarah @ The Knot Customer Support
Quick fix and reprint
There was a mistake with the design of invitations I had ordered but they fixed the problem and sent the replacements for free. Super helpful and quick to sort everything out.
May 7, 2026
Reply from The Knot
Hi, we’re really glad the team could get everything corrected quickly and make the reprint process easy for you. Thanks so much for sharing your experience, and we hope your invitations turned out exactly as you hoped.
Sarah @ The Knot Customer Support
Very helpful and Great Service!
I had a small issue with my order as it came damaged and the knot was quick to help me get it sorted and even made small changes at my request! Quick shipping and great customer service! Highly recommend!
May 7, 2026
Reply from The Knot
Hi, we’re sorry your order arrived damaged, but we’re so glad the team could step in quickly and help get everything sorted for you. It’s lovely to hear the updates and replacement process went smoothly. Thanks so much for the recommendation and kind words.
Sarah @ The Knot Customer Support
Invitation Request
Timely response and Amanda just took care of the edit that needed to be made on the invitation. I'm grateful!
May 6, 2026
Reply from The Knot
Hi, we’re so happy Amanda could get that update taken care of quickly for you. Wedding details can feel stressful enough, so we’re glad the process was smooth and easy. Thanks for sharing your experience.
Sarah @ The Knot Customer Support
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The knot is wonderful to use
The knot is wonderful to use , I was short 5 envelopes for my invitations and they sent them out right away free of charge . The quality is also amazing!
May 10, 2026
Reply from The Knot
Hi, we’re so glad the team could help get those extra envelopes out to you quickly. It’s lovely to hear you’ve been happy with both the experience and the quality of your invitations. Thanks so much for sharing.
Sarah @ The Knot Customer Support
After ordering
After ordering, I wanted to change my order not long after. It was impossible. Could only talk to a robot that was not helpful. Next day the gift was shipped and impossible to stop. I thought that disappointing.
May 6, 2026
Reply from The Knot
Hi, we completely understand why this felt frustrating. When timing is important, not being able to quickly update or stop an order can be really disappointing, especially when the support experience didn’t feel helpful in the moment.
While we’re glad the order moved quickly through processing and shipping, we understand that in this case, it didn’t give you the flexibility you needed after placing the order. We appreciate you taking the time to share your feedback with us.
Sarah @ The Knot Customer Support
i received empty envelopes when I…
i received empty envelopes when I ordered paper invitations
May 7, 2026
Reply from The Knot
Hi, we’re very sorry for the mix-up with your order and understand how frustrating this experience must have been. We appreciate your patience while the team worked to make things right, and we’ll be sharing this feedback internally as well.
Sarah @ The Knot Customer Support
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