The Loaded Tea Shop Reviews 

865
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 846 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the diverse product selection provides a wonderful burst of clean energy without any crashes, making it simple to maintain daily hydration. Consumers also praise the exceptional customer support, noting the prompt responses and helpful solutions provided when assistance is needed with orders. Some reviewers were not happy with the flavor profile, stating that the drinks taste overly sweet and rely on artificial sweeteners instead of natural ingredients. A few people also reported occasional issues regarding damaged packaging or missing items upon delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the teas deliver amazing flavor and a clean,... See more

Order

Reviewers mention positive feedback about order processes, noting that the website is easy to navigate and... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful, kind,... See more

Quality

Clients share positive opinions on quality, consistently praising the delicious flavors and the sustained... See more

Response time

Customers consistently note positive experiences with response_time, highlighting prompt and courteous email... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This product is amazing. Caffeinated coffee did nothing for me. These teas have given me more energy, clarity and overall make me feel like me again….less bloating too! I highly recommend these to ev... See more

Rated 5 out of 5 stars

I placed my second order after loving everything I ordered the first time around. My second order came but by mistake I was shorted a few flavors. No biggie, mistakes happen. I can confidently say t... See more

Rated 5 out of 5 stars

I made an order and when it came in I thought it was wrong due to the packaging being not what I expected and thought the contents were wrong. I reached out to customer service who were so helpful and... See more

Rated 5 out of 5 stars

I LOVE The Loaded Tea Shop! I ordered 20 packs a few weeks ago and had to order more. When my shipment arrived I noticed that the yellow envelope was not sealed all the way however I chalked it up to... See more


4.8

Excellent

TrustScore 5 out of 5

865 reviews

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No recent history of asking for reviews

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Replied to 83% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(865)

851 reviews in the last 12 months

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Rated 5 out of 5 stars

Honest review

Well, I just received my order and had my first taste of Bahama mama loaded tea this morning. I have to tell you that it tastes absolutely delicious. I put it in 36 ounces of water. I use lots of ice and I have to tell you that I enjoyed it very much. To know that it’s packed with vitamins can only do the body good. I will definitely be a repeat customer And speaking of Customer, their customer service is top-notch. They get back to you right away. Give it a try , you won’t be sorry.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

OMG These are amazing!!!!

OMG! I have been a Pepsi addict my whole adult life. I never could find one diet drink or sugar alternative that didn't have a horrid aftertaste. These taste so strong and so sweet, I was able to turn one packet into 64 oz.
Flavor choice...
40 choices. Even the pickiest person could find favorites. I have gone from drinking 5 cups of coffee a day mainly for the caffeine and using 2 sweet and low in each. That's a whole lot of nasty chemicals.
The price is reasonable and I ordered on the 2cd and received it on the 7th. No waiting a month to get delivery.
They are a very reputable company which is also questionable these days
There is not a single reason to not try these. You won't be disappointed.
Marcia Quinn

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

So impressed with this company!

This company is definitely somewhere I will go back to again and again as they sincerely care about their customers and it shows in everything they do. Customer service is not only prompt, but they are friendly, knowledgeable and work with you to make sure you are completely satisfied! Not to mention the product itself! Their teas aren’t just a healthy no sugar option for energy and hydration, but they all taste so good! And you can control the flavor with the amount of water you use. Highly recommend!

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible delivery experience 2x in a row. Will not be a third

Ordered twice. Both times they used Dhl to ship and both times it was "misshipped". Leaving us waiting weeks for something that should've taken days.

July 9, 2026
Unprompted review
The Loaded Tea Shop logo

Reply from The Loaded Tea Shop

Hi Matthew,

We're so sorry to hear about your experience. We completely understand how frustrating it is to wait longer than expected for an order, especially more than once.

Providing a fast, reliable shipping experience is incredibly important to us, and this certainly isn't the experience we want our customers to have.

We've reached out to you by email so we can learn more about what happened and work with you to make this right. Thank you for bringing this to our attention, and we truly appreciate the opportunity to help.

Rated 5 out of 5 stars

Best Birthday gift ever!

I bought from The Loaded Tea Shop as a gift to my mama who hates water with a passion, but after she discovered The Loaded Tea Shop actually looks forward to drinking water now!! I didnt see an option//forgot to look closely for a notes section before I hit pay now so I messaged the company and Melanie R was so incredible! I asked if they would be able to write a note to place in the box and while they were unable to, they still wanted to have a role in Mamas’ birthday, so they threw in five extra packets at no cost to me. I was more than happy with just receiving a response that said “im sorry but we cant” but instead Melanie R went above and beyond in making something my mama hates a little more enjoyable. I am going to place an order for myself just to see what the rave is about simply because of Melanie R and her kindness. Thank you !!

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

The Best Customer Service

These Teas are the absolute best and just what I was looking for. I recently had a mix up with my order and they were right on top of it when I reached out about it, a new order was sent out immediately no questions asked. Prompt and Polite, Great customer service!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the 20 pack and then 4 add…

I ordered the 20 pack and then 4 add on. I received my Loaded teas and the add on was wrong. I sent a message and they responded so fast and said they would make it right. I didn't expect that. I was surprised. I alkali tried one and it is so good. I love it. I'd rather have it than one of the $12 ones. Thank you so much and I highly recommend. My best friend is ordering her and her daughter some.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

I received a second order and a couple…

I received a second order and a couple of the packets were damp. They were sealed so not sure why. I reached out to the Loaded Tea. They were immediately responding and sent me a new order. I’m impressed with their customer service. It’s hard to find this kind of service these days. I recommend trying the loaded tea. The flavors are so good!
Thank you.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I have never tasted anything like it!

I have never tasted anything like it. It's sweet delicious taste has me telling everyone I know about it every day. It's good for me too? I have drank it every day for 5 months now and stopped drinking coffee. It's also great for my gut on my GLP-1. Amen for this drink!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and fast shipping

Four packets of my tea were not up to par on my first order, customer service replied quickly and replaced my order within 24 hours I ordered a bunch of packets and I've only tried a happy camper so far and it's amazing so I imagine all the rest are going to be delicious too. Update, day 5 and every flavor has been fantastic. I make them with 64 oz of water because the flavor is strong and I prefer a lighter flavor but I definitely drink more water

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE THESE TEAS

I have loved each and every single tea flavor packet I've ordered! I can't wait to bring these to campus with me and show them to all of my peers! They have definitely helped me save TONS of money!!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Had a little issue with my address

Had a little issue with my address, my fault but the customer service fixed it and I got my order. I am a popaholic and after 4 days of drinking one loaded tea a day I am not craving soda. I am loving the flavors so far. I got a bundle pack to try. Thanks for working with me on my address mess. Awesome customer service

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

The flavors are great

The flavors are great! My only issue is the overwhelming sweetness. I diluted them but they are still too sweet and then the flavors dilute as well. Customer service regarding returns was fantastic and top notch! I will def buy from them again if they remove the sweeteners.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I placed an order for the new Rocket…

I placed an order for the new Rocket Pop Loaded Tea because I wanted to try the new flavor with collagen and protein and because The Loaded Tea Shop provides a meal to a Veteran for each packed purchased. When I placed my order I forgot to enter my promo code 2FREETEA. I reached out to The Loaded Tea Shop to see if they would apply the credit to my order. The order was already placed so they were kind enough to send me an extra two packets of Rocket Pop to make up for my error. This means two more free meals to a Veteran who needs it. Couldn't be happier with their prompt response and for making my mistake better for me and the Veterans who will receive the free meal. Thank you so much, love you tea and love your company.

July 6, 2026
Unprompted review

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