The London Jewellery Company Reviews 

95
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Thank you for the beautiful earrings I ordered from you. They are both gorgeous and just what I wanted. It was so easy to navigate and order from your website. The lovely cards in the order from yours... See more

Rated 5 out of 5 stars

I love buying from small and independent brands and Embellish London ticks both of these boxes. Each piece of jewellery is delicately beautiful and elevates an outfit without being over the to... See more

Company replied

Rated 1 out of 5 stars

Necklace for sisters Christmas present. Still awaiting for order processed on 17th December that stated guaranteed before Xmas, paid for 24hr service. Stayed shipped 21st has not arrived. Communi... See more

Company replied

Rated 5 out of 5 stars

Very impressed!! - Bought these earrings for my girlfriend for valentines day and she adores them. They arrived quickly and beautifully packaged! Will definitely order again from Embellish (I have my... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

The London Jewellery Company is a collection of the finest purveyors of jewellery in the UK. "EMBELLISH | LONDON is a curated collection of elegant & chic yet affordable jewellery, inspired by modern women." - TATLER, 2021 Whether you're looking for a simple personalised necklace or a sterling silver treat, some cute little studs or a beach-ready anklet, Embellish | London is a carefully curated selection of the most beautiful, chic & stylish pieces - all without breaking the bank. We aim to offer something for everyone, from 18kt gold to sterling silver, from pearl earrings to simple studs. Free shipping is always included, and your jewellery is perfect for glitzing up an outfit, for making a statement or for everyday wear! Our team is always on hand if you have any questions, and we look forward to getting to know you.


Contact info

4.1

Great

TrustScore 4 out of 5

95 reviews

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4.1

All reviews

(95)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect 25th Birthday necklace

I bought this necklace last minute for my daughter’s 25th birthday another company let me down and I needed the right jewellery quickly. We are so pleased it looks lovely and came on time. Well done to a company I’d never used before but certainly will again.

July 11, 2021
Unprompted review
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Reply from The London Jewellery Company

🤍🤍🤍🤍

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Rated 5 out of 5 stars

Awful service

I initially had a poor experience because I was sent the wrong item and didn’t receive a reply when I emailed but since then they have replied and have been incredibly helpful. They have issued a new item and allowed me to keep the first one! Thank you!

June 8, 2021
Unprompted review
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Reply from The London Jewellery Company

Hi Vanessa, we're sorry that we initially provided an insufficient service. We believe that we have now resolved your complaint via email 🙂

Rated 5 out of 5 stars

Cannot recommend this company enough

Cannot recommend this company enough. Bella went above and beyond to answer all my emails promptly and send a replacement necklace, which I absolutely love!! It was the perfect Mother’s Day present which I will cherish forever! 💓

May 23, 2021
Unprompted review
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Reply from The London Jewellery Company

Thank you so much Amy 😍

Rated 5 out of 5 stars

Beautiful amazing quality items

Beautiful amazing quality items at a decent price with wonderful customer service. 3 items bought from them and will continue to for years to come

May 20, 2021
Unprompted review
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Reply from The London Jewellery Company

You're the best, Catherine 😍

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Rated 5 out of 5 stars

Love my initial necklace

Love my initial necklace. Nice & smooth transaction ☺️

May 20, 2021
Unprompted review
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Reply from The London Jewellery Company

Thank you 🤍

Rated 5 out of 5 stars

Absolutely beautiful anklet

Absolutely beautiful anklet . Gave it to my daughter for her birthday! She loved it !
Would definitely buy from them again!

May 19, 2021
Unprompted review
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Reply from The London Jewellery Company

Gorgeous ⭐️

Rated 4 out of 5 stars

Lovely item but slow to arrive

Lovely item, really happy with it. Delivery a little slow but they were quick to respond to my email and it arrived well packaged yesterday.

May 19, 2021
Unprompted review
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Reply from The London Jewellery Company

We're so sorry that this didn't arrive as quickly as it should have done. We'll do our best to get your next order to you faster ⭐️

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Rated 5 out of 5 stars

First time ordering from here

First time ordering from here.
Smooth transaction. Fast delivery with tracking.
Lovely item for the price. I’m sure my sister will love it.

May 17, 2021
Unprompted review
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Reply from The London Jewellery Company

So happy to hear this Sara ⭐️

Rated 4 out of 5 stars

The initial and heart necklace I…

The initial and heart necklace I ordered was just what I wanted My daughter was delighted with it Great service !!

May 13, 2021
Unprompted review
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Reply from The London Jewellery Company

We're so happy that you're pleased Marilyn - we hope that next time you shop with us, you receive 5 star service, not 4! Let us know how we can improve: help@embellish.london

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Rated 4 out of 5 stars

I am very happy with my order

I am very happy with my order. I was a bit worried at first that the chain would be too short but it wasn't, it looked lovely. It was for a birthday gift and I am very pleased with it.

May 6, 2021
Unprompted review
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Reply from The London Jewellery Company

We're so pleased that you're satisfied ⭐️

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Rated 5 out of 5 stars

Brilliant all round

Brilliant all round. And the necklace and bracelet are beautiful. Excellent value for money. Thank you.

May 4, 2021
Unprompted review
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Reply from The London Jewellery Company

So pleased to hear this, you'll have to match it with an anklet or ring next 😍

Rated 5 out of 5 stars

Happy customer

Prompt delivery. Good quality and value for money. Very happy with purchase and would order again.

May 1, 2021
Unprompted review
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Reply from The London Jewellery Company

This is so great to hear Lisa!

Rated 5 out of 5 stars

Perfect

Speedy delivery, beautiful necklace perfect birthday present

April 26, 2021
Unprompted review
The London Jewellery Company logo

Reply from The London Jewellery Company

Can't wait to have you back Lorna

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