I would like to sincerely thank Emma from the Customer Support team for her outstanding service. I have been using this website for six years, and Emma has always been there to solve any issue with... See more
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I tried contacting them multiple times regarding my pending account verification. Resubmitted whatever documents was asked multiple times. There is no proper way to communicate with them. How am I su... See more
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My experience with TheLotter has been very good so far. The website is easy to use, purchasing tickets is straightforward, and I especially appreciate being able to see the scanned copy of the actual... See more
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Haven't won much only 4 USD. Got that deposited in my account directly. But I am currently unable to deposit any funds to my account using visa or Mastercard, and there are no other options available... See more
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Company details
About TheLotter
Written by the company
About theLotter
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
Play the Lottery Online with Official Tickets
Written by the company
World’s leading online lottery ticket purchasing messenger service
We purchase your ticket, you see it online
Scanned copy of your ticket
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
Contact info
Triq It-Territorjals, Zone 1, Central Business District, Birkirkara, Malta
- support@mx.thelotter.com
- www.thelotter.com
You should know
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Several times I have requested to…
Several times I have requested to update impact of the new gaming law of India..answer has never been straight..current legality is never addressed lawfully..shall appreciate your response..but honest please...thanks
December 11, 2025
Unprompted review
Reply from TheLotter
Hello JSL,
Thank you for your review on our Trustpilot platform, and thank you for sharing your concerns.
Please note that TheLotter is an online lottery ticket purchasing service. You select the lotteries you want to play, we purchase the tickets on your behalf, and you receive all winnings commission-free. It's as simple as that!
We are recognized in the industry as a leader in online lottery courier services, which means you are able to play safely on our site. Rest assured that if any changes in the law affect our operations, our customers will be the first to be informed.
Wishing you the best of luck!
TheLotter team
I am very happy .n lucky.now more trust…
I am very happy .n lucky.now more trust on you .I am sure next time I will be billionaire
Thanks a lot
December 11, 2025
Reply from TheLotter
Hi!
We are very happy to hear that you feel this way, and we appreciate your trust in us. Thank you for sharing your positive experience.
Wishing you a bit win soon!
Monica
TheLotter team
Reply from TheLotter
Hello Kiran,
Thank you for your review! We do appreciate your trust in our website. We are actively working to improve our services and keep building a nice experience!
Wishing you a big win soon!
Monica
TheLotter team
withdraw process is so bad
withdraw process is so bad. i submitted on 1st december, but it still pending. its over that they said 3-5working days. very disappointed
December 9, 2025
Unprompted review
Reply from TheLotter
Hello Shawn Karmakar,
Thank you for your review. We apologize for any inconvenience caused.
Please note that your withdrawal has been processed and sent to your registered payment method. Kindly keep in mind that withdrawals function as a refund for previous transactions made on our website.
We also apologize for the delay, as we have experienced some withdrawal processing delays due to the high jackpot. We are actively working through the backlog and will process all withdrawals as soon as possible.
If our assistance was helpful, we kindly ask you to consider updating your review and rating.
Wishing you the best,
Monica
Customer Service Team
TheLotter
Mid-customer service & slow withdrawal processing times
UPDATED REVIEW
So thelotter got in touch with me a few hours after I posted here and they apologised, explained why they took a while to process my transaction and processed it!
Good company, good people! Below is my original review
I have been using thelotter.com for 2 years now and I initially gave them a 5 star rating but I am changing my rating to 2 stars because I withdrew money on the 27th of November and today is the 3rd of December but the money hasn't reflected. I engaged with support/live chat but even that isn't working properly. Everytime I open a chat and explain my situation I have to wait 20 mins or more to get a response (which is understandable if there busy) but I expect to log back in to find a solution or an answer to my problem. On the contrary I always find a new chat asking me what they can help me with and then I have to explain myself again and wait another 20 mins to a new chat. THAT IS UNACCEPTABLE! Why has it taken my withdrawal so long? What happens when one wins a large amount of money if small amounts can take a week?
November 27, 2025
Unprompted review
Reply from TheLotter
Hello Chisha,
Thank you for your review, and we sincerely apologize for any inconvenience caused.
After checking your case, please note that we have received your request and it has been processed. Keep in mind that once a withdrawal is requested, it can take 3 to 5 working days to be reflected on your card.
We do our utmost to process withdrawal requests as quickly as possible; however, due to the recent large Mega Millions and Powerball jackpots, we have encountered some delays in the process.
We are thankful for your patience and understanding.
If our assistance through the Trustpilot platform was helpful, we kindly ask you to consider updating your review and rating. This will not only help us improve our services but also enhance the experience for all users.
Wishing you the best,
Monica
TheLotter team
Customer for 18 yesrs:
Good customer support confidence everything is on the up and up no monkey business. Website is well made and the contact through my bank to authorize the funds is quickly and seamlessly accomplished.
December 2, 2025
Unprompted review
Reply from TheLotter
Hi Pat!
We're happy to hear that you feel confident with our customer support. We're also glad you like our site and we love even more that you have shared your review with us!
Wishing you a big win soon!
Monica
TheLotter team :)
Eu sou Glayco Power Ball Today (Now)…
Eu sou Glayco Power Ball Today (Now) 369 Actived Permission 519 7148 ACTIVED ❤️👑🎁 Thank's God Thank's Big Universo Gratitude
November 26, 2025
Unprompted review
Reply from TheLotter
Hi!
Thank you for your review! We wish you to win Big soon!
TheLotter team
Fast result
November 19, 2025
Reply from TheLotter
Hi!
Thank you for sharing your experience and your thoughts on our fastest services. Wishing you a big win soon!
Monica
TheLotter team
Learning like to speak with The Lotter.
It's the first time I try communicate. I hope to know most English and improve it at the future. I'm practicing.
November 20, 2025
Reply from TheLotter
Hello Clever,
We appreciate you sharing your experience with us. Wishing you the best of luck!
Monica
TheLotter team
I just love TheLotter
I just love TheLotter. Its very easy and has a very serious commitment to people
November 12, 2025
Reply from TheLotter
Hello Denise,
We're glad you like our site and we love even more that you have shared your review with us!
Wishing you the best of luck!
Monica
TheLotter team
Reply from TheLotter
Hello Rafael,
Thank you for leaving your review on our Trustpilot platform. Please note that we have confirmed the withdrawal of your winnings to your registered payment method. Please keep in mind that withdrawals are processed as refunds for previous purchases made on our website. We have sent you an email to yours with some extra information.
If our assistance through the Trustpilot platform was helpful, we would appreciate it if you would consider updating your review and rating.
Feel free to contact us via our website chat for further assistance.
Regards,
Monica
TheLotter team
I got the funds.
The purchase was safe and a it got all the funds directly to my Lotter account. Great experience so far.
November 15, 2025
Reply from TheLotter
Hello Angel,
We're happy to hear that! We appreciate you sharing your great experience with us!
Best of luck!
Monica
TheLotter team
Reply from TheLotter
Hello,
Thank you for taking the time to leave a review! Your feedback means the world to us.
Wishing you a big win soon!
Monica
TheLotter team
Okay....thanks
Really good news for me. playing last four years.but not getting prizes. Waiting for big prize.
Thanks 😊
November 11, 2025
Reply from TheLotter
Hello S,
We appreciate your support and are delighted you enjoy playing. We wish you the best of luck and hope you win a big prize soon! Thanks for your review!
Monica
TheLotter team :)
The level of transprency displayed
The level of transprency displayed. Your site is clear about what you offer and you deliver on your commitments. I feel comfortable using your site to purchase my tickets.
November 8, 2025
Reply from TheLotter
Hello,
We do appreciate your trust in our website. We are actively working to improve our services and keep building a nice experience! Thank you for sharing your review.
Join us on social media for updates, helpful tips, and more exciting content!
Best of luck!
Monica
TheLotter team
Very good very genuine app
November 7, 2025
Reply from TheLotter
Hello AK,
We're happy you find our app useful. Thank you for your positive feedback; it means a lot to us. We wish you the best of luck!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Monica
TheLotter team
Reply from TheLotter
Olá Antonio,
Obrigado pela sua avaliação! Desejamos que você ganhe muito em breve!
Monica
Equipe TheLotter
SubjectSubject: Urgent: Pending $100 Withdrawal – Immediate Action Required Hello, I am extremely disappointed that my $100 withdrawal request has been pending for almost a week without any update o
Subject: Urgent: Pending $100 Withdrawal – Immediate Action Required
Hello,
I am extremely disappointed that my $100 withdrawal request has been pending for almost a week without any update or payment. This delay is unacceptable and raises serious concerns about the reliability of your service.
Please review my account immediately and ensure the payment is processed without any further delay. If this issue is not resolved promptly, I will have no choice but to escalate it publicly and report it through the appropriate consumer protection channels.
I expect confirmation of payment within the next 24 hours.
Regards,
Karl Robert
October 29, 2025
Unprompted review
Reply from TheLotter
Hello Karl,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We noticed that you have been using our website recently, and we would like to know if everything is working well now. We would greatly appreciate it if you could update your review and score based on your recent experience with our support.
Best Regards,
Monica
TheLotter team
_________________________________
Hello Karl,
Thank you for leaving your message on our Trustpilot platform. We sincerely apologise for any inconvenience caused.
We have recently experienced some withdrawal delays due to the high jackpot. Please rest assured that we are actively working through the backlog; we have confirmed your request and sent you an email to your personal email with all the information.
If our assistance through the Trustpilot platform was helpful, we kindly ask that you consider updating your review and rating.
We wish you a big soon!
Monica
TheLotter team
Payment method error
i have been trying to add funds but its giving error, that payment decline and contact for support.
i have send several mails to you but no one responded and till not its not at sorted.
November 2, 2025
Unprompted review
Reply from TheLotter
Hello Venkatesh,
Thank you for leaving your message on our Trustpilot platform. We apologize for any inconvenience caused.
Please note that due to the recent high jackpot, we have experienced some email delays; we apologize for any inconvenience. We have sent you an email to your personal to assist you better with this matter.
We also advise trying to make the deposit again and let us know if it works.
If our assistance on the Trustpilot platform was helpful, we’d really appreciate it if you could update your review
We look forward to your response.
Best Regards,
Monica
TheLotter team
did not pay me a prize and I canceled…
did not pay me a prize and I canceled my ticket after the draw, with a small prize but, I should have made the money back before the draw, I do not trust in that company be very careful
1-Subject: Formal Complaint – Breach of Trust and Negligent Conduct by TheLotter
Dear Monica and TheLotter Team,
I am writing to express my deep dissatisfaction and to formally denounce the irresponsible and negligent conduct demonstrated by your company in relation to the cancellation of my lottery ticket after the official Mega Millions draw had already taken place.
Your response, while acknowledging the facts, fails to address the serious breach of duty and trustthat this situation represents. Below, I will outline the key points that substantiate my formal complaint:
Unlawful and Unacceptable Cancellation Post-Draw:
Cancelling a customer’s lottery entry after the draw constitutes a clear act of negligence and bad faith. Once a draw has been held, tickets are legally and ethically considered final. Any post-draw cancellation undermines the fundamental trust that consumers place in online lottery platforms and could be perceived as a potential fraudulent or deceptive commercial practice.
Failure to Refund in a Timely Manner:
The refund was processed only after the draw took place, depriving me of any opportunity to purchase tickets elsewhere. This delay demonstrates operational negligence and a breach of your obligation to act with reasonable diligence and care when managing customers’ funds and entries.
Inadequate Remedy and Disregard for Consumer Rights:
A mere apology is not an adequate remedy for an incident that directly impacts the consumer’s legitimate expectations. This situation is not a minor technical issue — it reflects a systemic operational failure that exposes your clients to financial and emotional loss.
Hypothetical Winning Scenario and Potential Fraud:
The implications of this behavior are severe. Had the canceled ticket contained winning numbers, your company’s after-the-fact cancellation could be interpreted as fraudulent conduct or a misappropriation of potential winnings. Such an event would severely damage not only your reputation but could also give rise to legal claims for damages and compensation.
Lack of Effective Regulatory Oversight:
The absence of a clear and transparent channel for submitting formal complaints to the relevant gaming authorities (such as the Malta Gaming Authority, under which you are registered) raises significant concerns about accountability and consumer protectionwithin your operation.
Your own response confirms that the cancellation occurred post-draw, thereby acknowledging the veracity of my claim. This admission establishes the existence of a serious operational and ethical failure that cannot be excused by labeling it as “exceptional.”
In light of the above, I reserve my right to escalate this matter to consumer protection agencies, gaming regulators, and public review platforms to ensure transparency and prevent other consumers from being exposed to similar risks.
This incident demonstrates a breach of trust, negligence, and misleading commercial conduct, which are incompatible with the responsibilities of a company operating in the international gaming sector.
For the sake of transparency and consumer integrity, I strongly recommend that potential players avoid using TheLotter’s services until the company can guarantee full compliance, accountability, and operational reliability.
Sincerely,
Eddy Barquero
October 22, 2025
Unprompted review
Reply from TheLotter
Dear Eddy,
Thank you for using our services, and we apologize for any inconvenience caused while using our website.
Please note that due to an unforeseen operational issue, we were unable to complete the purchase of your entry in time for the Mega Millions draw. This is a rare event that can occasionally occur in our line of business. When such a situation arises, we always delete the affected tickets prior to the draw and refund the full amount of the purchase to your account.
Your account has already been refunded accordingly.
We sincerely apologize for any inconvenience this may have caused and wish to emphasize that this is a highly exceptional occurrence and not characteristic of our systems. We have sent you an email to your personal address with a bit more of information.
Please don’t hesitate to contact us if we can assist you further in this or any other matter — our team is always happy to help via email.
If our assistance was helpful, we kindly ask you to consider updating your review.
Wishing you the best,
Monica
TheLotter team
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