I tried contacting them multiple times regarding my pending account verification. Resubmitted whatever documents was asked multiple times. There is no proper way to communicate with them. How am I su... See more
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See what reviewers are saying
My experience with TheLotter has been very good so far. The website is easy to use, purchasing tickets is straightforward, and I especially appreciate being able to see the scanned copy of the actual... See more
Company replied
Haven't won much only 4 USD. Got that deposited in my account directly. But I am currently unable to deposit any funds to my account using visa or Mastercard, and there are no other options available... See more
Company replied
Hello! I highly appreciate the professional work of the lottery team; I had the good fortune of winning a second-tier prize in loto 6 Japan, and I received the winnings without any issues. The company... See more
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Company details
About TheLotter
Written by the company
About theLotter
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
Play the Lottery Online with Official Tickets
Written by the company
World’s leading online lottery ticket purchasing messenger service
We purchase your ticket, you see it online
Scanned copy of your ticket
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
Contact info
Triq It-Territorjals, Zone 1, Central Business District, Birkirkara, Malta
- support@mx.thelotter.com
- www.thelotter.com
You should know
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Un happy mor the iam ving
June 18, 2026
Reply from TheLotter
Hello There,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We noticed that you have been using our website recently, and we would like to know if everything is working well now. We would greatly appreciate it if you could update your review and score based on your recent experience with our support.
Thank you for your time and feedback.
Best regards,
Monica
TheLotter team
Monica
theLotter team
____________________
Hello Mallikarajuna,
Thank you for using our service!
Unfortunately, we failed to understand your enquiry; please explain in detail how may we help you and improve your experience with us.
We thank you for your patience and look forward to your response.
Please advise if we can be of further assistance in this or any other matter, and we will be standing by to be of service by E-Mail.
We also kindly request to consider update your review.
Wishing you the best of luck in the lotteries,
Monica
TheLotter
website is a lot better now 4/5th performance
The website is very slow; as of June 19th the website is working quite better, not perfect but level 4 out of 5. At least it performs to a way that it can be used.
June 19, 2026
Reply from TheLotter
Hello Manuel,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We noticed that you have been using our website recently, and we would like to know if everything is working well now. We would greatly appreciate it if you could update your review and score based on your recent experience with our support.
Thank you for your time and feedback.
Best regards,
Monica
TheLotter team
_____________________________
Hello Manuel,
Thank you for taking the time to leave a review on our Trustpilot page. We are sorry to hear that you have experienced difficulties and apologize for any inconvenience caused.
To help resolve the issue, please try the following troubleshooting steps:
1. Refresh the page.
2. Clear your browser's cache, cookies, and browsing history.
3. Try using a different browser (e.g., Chrome, Firefox, or Safari).
4. Close any duplicate tabs, log out of your account, and then log back in.
5. If you are using our app, please uninstall and reinstall it, as there may be a pending update that needs to be applied.
If the issue persists, we have sent you an email with additional support and information regarding your case.
If our assistance has been helpful, we would greatly appreciate it if you would consider updating your Trustpilot review and rating to reflect your experience with our support.
Best of luck!
Monica
TheLotter team
Positive response to review on trust pilot
Hi,
I am with your company for a longtime, of late there has been no responses to my questions sent through my account, wonder why? Is there a problem, unsure how to access or contact customer service if I need help? Hope to hear from you soon as it used to be in the past. Thanks AN
June 17, 2026
Unprompted review
Reply from TheLotter
Hello AN,
Thank you for providing your information.
We sincerely apologize for the inconvenience caused.
We have sent an email to your personal address clarifying your inquiries. We apologize once again, as we have experienced some delays due to the increased demand resulting from the higher jackpot amount, as well as maintenance work on our chat service.
Our chat service will be restored soon. Please rest assured that we will be at your service again as soon as possible.
If you found our assistance helpful, we would greatly appreciate it if you could update your review and rating on Trustpilot.
Wishing you the best of luck!
Kind regards,
Monica
TheLotter team
Why the my account change from the…
Why the my account change from the lotter to loteria Del Rey when I logged in I'm confused is my account hacked
June 17, 2026
Unprompted review
Reply from TheLotter
Hello Simon,
We would like to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We noticed that you have been using our website recently, and we would like to know if everything is working well now. We would greatly appreciate it if you could update your review and score based on your recent experience with our support.
Thank you for your time and feedback.
Best regards,
Monica
TheLotter team
__________________________
Dear Simon,
Please note that, as part of our plan to optimize operations and better serve customers across different jurisdictions, we have formed an alliance with our trusted partner, Tarnelux Holdings Limited (Loteriadelrey.com). However, your account has not been changed or affected by this new alliance. Your account remains with TheLotter.
We kindly ask you to log in using www.thelotter.com.
If you encounter any issues, please send us a screenshot at support@mx.thelotter.com so that we can assist you more effectively.
Kind regards,
Monica
TheLotter team
Good platform to buy an international…
Good platform to buy an international lottery ticket .. building a new hope every morning
Loved it
June 16, 2026
Unprompted review
Reply from TheLotter
Hi Theertha!
We do appreciate your trust in our website and we love even more you have the time to share your experience. Thank you for your review.
Wishing you the best of luck!
Monica
TheLotter team
Terrible customer support
have been trying to contact TheLotter for over a week, but they have ignored all my emails sent to them.
Their live chat was already very poor and unreliable, and now it has completely disappeared when I log into my account. There is also no working phone number or WhatsApp support.
I cannot get help regarding my account, payments, purchased tickets, or funds. For a company handling customers’ money and potentially large lottery winnings, this level of customer support is completely unacceptable and extremely concerning.
Update:
Hello Monica,
Thank you for responding. I have submitted my full name and registered email address through Trustpilot’s private information request.
My identity verification has now been pending for approximately two weeks. I have repeatedly contacted support without receiving a clear update, and the live-chat option has disappeared from my account. Please urgently review my verification status.
I also request a clear written answer regarding what protects my winnings if I win a jackpot worth several million euros and the original physical ticket is lost, destroyed, stolen, or otherwise unavailable while under TheLotter’s custody.
Even if I have the scanned ticket, payment confirmation, account records, order details, verified identity, and all other evidence proving that the ticket belongs to me, what guarantees that I will receive the full prize if the original physical ticket no longer exists?
Please confirm whether TheLotter would pay the full jackpot in that situation, whether such a loss is covered by insurance or another financial guarantee, and which clause of your Terms protects the customer.
Update:
Thank you for your email. I have also replied by email with my main unanswered question.
Please confirm clearly: if the original physical ticket is lost, stolen, damaged, destroyed, or misused while in the custody of TheLotter or any of its representatives, will Lotto Direct Limited compensate the customer for the full value of the winning prize, including a multimillion-euro jackpot?
Confirming that I am the digital owner does not fully answer this concern, because the major official lottery operators still require the original physical ticket to release a major prize.
I hope your proposed solution is not to refund approximately €10 for the ticket and consider the matter resolved after the customer has hypothetically lost several million euros because the original ticket disappeared while under your control.
A €10 refund for a multimillion-euro loss would be less of a remedy and more of a joke. Please therefore answer directly what legal and financial responsibility Lotto Direct Limited accepts in such a situation.
Update: My account verification has now been successfully completed.
The company also clarified its position regarding the security of physical tickets and insurance in case a ticket is lost or damaged. I appreciate that the matter was eventually addressed.
However, communication was initially very slow, the live chat was inactive, and it took repeated messages to receive clear answers. The issue is now resolved, and I hope support response times will improve in the future.
June 12, 2026
Unprompted review
Reply from TheLotter
Update:
Dear Dachi,
We have been in this business for over 20 years, and we have paid millions in wins and millions of wins. You will never find any where that we have not paid a win, including jackpots.
Being in this business as the largest and most experienced operator of our sort, we have several measures in place so that the scenario you are quoting, does not happen. In fact, we pride ourselves that it has never happened.
So first, we make sure it doesn't happen. In the remote possibility that it does, we have other measures in place including multi-million dollar insurance cover which covers our operation that will make sure that the end user is always paid.
The day we don't pay a win, there is no way we can be in this business because giving out wins is our bread and butter. Not to mention that we are also regulated and licensed.
Hence, you can rest assured that you will get paid. That is our promise.
With regards to your account, we have been taking care of it and is currently pending verification.
We do once again apologize for the delay in customer care to get back to you. We are working as we speak to improve our response times.
With best regards,
Abigail
The Lotter Team
Reply from TheLotter
Hello Milton,
We sincerely appreciate your feedback! Thank you for taking the time to leave a review.
Wishing you a big win soon!
Monica
TheLotter team :)
Reply from TheLotter
Hello Silvia,
Thank you for trusting our website and for sharing your review. We're constantly improving our services to create the best possible experience for our users.
Wishing you the best of luck!
Monica
TheLotter team :)
Reply from TheLotter
Hello Marques,
Your kind words in the review brightened our day! Thank you so much!
Stay connected with us for the latest updates, tips, and exciting content by following our social media channels!
Monica
TheLotter team
Reply from TheLotter
Hello Imam,
We're glad you like our site and we love even more that you have shared your review with us!
We wish you to win Big soon!
Monica
TheLotter team
The site is efficient and very…
The site is efficient and very intuitive. When I earn, I receive an immediate notification. For now, the earnings I've already received, being smaller amounts, are deposited directly into my account. I'm satisfied and will try to do more whenever I can.
June 2, 2026
Reply from TheLotter
Hello Charles,
Thank you for taking the time to leave a review! Your feedback means a lot for us!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Wishing you a big win soon!
Monica
TheLotter team
Payment for tickets not working
Everything has been working so well up until this past weekend. Buying a ticket is a whole sport. Payment for tickets aren’t going through at all and the customer support is extremely poor. I tried depositing money into my account instead to make buying tickets easier but even that isn’t working. It’s really frustrating especially because everything was working perfectly before.
May 27, 2026
Unprompted review
Reply from TheLotter
Hello Diana,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and support.
We haven’t received the information needed to assist you further regarding your review. We kindly ask you to provide the requested details so that we can resolve the issue.
We look forward to your response.
Best regards,
Monica
TheLotter team
____________________________________________
Hello Diana,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We have sent you an invitation to provide your full name and email address so we can review your account and assist you further.
We look forward to your response.
Monica
TheLotter team
EuroMillions Superdraw is missing in the lotter application
Hello,
I would like some clarification regarding my previous syndicate purchase.
The syndicate I joined was advertised as having 350 lines and 250 shares. I purchased 1 share in that syndicate.
Since I have been informed that changes have occurred regarding the draw and ticket purchasing process, could you please confirm:
1. Will the syndicate still consist of the same 350 lines as originally advertised?
2. Will the syndicate still have a maximum of 245 shares/members?
3. If the syndicate wins the jackpot or any prize, will the winnings be divided among the same 245 shares as originally stated?
4. Have any changes been made to the syndicate structure, number of lines, number of shares, or prize-sharing arrangement?
5. If changes have been made, why were participants not notified.
I would appreciate a clear confirmation of the current syndicate details and how any winnings would be distributed.
Thank you.
I purchased one share in the EuroMillions Superdraw for the June 5th draw on TheLotter. However, the ticket is not visible in my account, and I have not received it yet. Could customer support please check this issue as soon as possible? and there is no lottery showing the EuroMillions Superdraw in the lotter, what is going am scared of my investment.
My concern is if i want to purchase another share in euro millions super draw am not getting option in thelotter because the euro millions superdraw option is missing in the application
May 31, 2026
Unprompted review
Reply from TheLotter
Hello Lakshim,
Thank you for your review, and please accept our sincere apologies for any inconvenience caused.
Please note that the regular Spain EuroMillions jackpot became higher than the Superdraw jackpot, which resulted in the Superdraw being closed earlier than expected. Any tickets purchased before the closure remain valid and will participate in the Superdraw. Tickets will be uploaded into your account soon.
Keep in mind that the ticket is not scanned immediately since we must make the purchase at the official kiosk. This ticket will be purchased during the day and will be scanned before the draw takes place.
We will be glad to notify you when the ticket you purchased has been scanned and is visible in your account. If you would like to receive a notification for every ticket scanned, you can easily do so by adjusting your Email Notification settings.
We hope this clarifies your enquiry. If our assistance was helpful, we kindly ask you to consider modifying your review and rating. This not only helps us improve our services but also enhances our customers’ experience.
Wishing you the best of luck!
Monica
TheLotter team
Reply from TheLotter
Hello Drosco,
We're so glad to hear you had a great experience! Thank you for sharing it. We wish you a big win soon.
For more updates, tips, and exciting content, be sure to follow our social media channels!
Monica
TheLotter team
Reply from TheLotter
Hello Ramachandra,
Thank you for taking the time to leave a review! Your feedback means the world to us.
Wishing you the best of luck!
Monica
TheLotter team
No access
Hi, I'm really getting annoyed with way the agents keep drooping my chats with them.
It had been a while since I last login into my account and when I tried to login I couldn't. I tried to reset password option but it didn't recognize my email address so I tried to create a new account with the same email and the system said email address already exists.
I hope you can help...
May 27, 2026
Unprompted review
Reply from TheLotter
Hello Malusi,
Thank you for your review on our Trustpilot platform. After checking your account, it appears to be active and ready to use.
We have sent you a password reset link. Please create a new password and try logging in again.
If your email is Gmail, please check your Social or Promotions tab, as our email may be there.
If our assistance was helpful, we kindly ask you to consider modifying your review and rating. This not only helps us improve our services but also enhances our customers’ experience.
Monica
TheLotter team
Is it a fake site ?
I have won Rs. 385/- in Powerball play. I wanted to withdraw the amount. However, they did not allow telling that "no payment method selected". On the contrary, I am depositing the fund through UPI, and in the payment details page, the method selected is showing as UPI. In the help page, whenever I do chat with them, there is a standard reply stating that waiting for 4 minutes and your are in a queue. It has happened umpteen times. Is the site a fake one or genuine? Kindly reply
May 18, 2026
Unprompted review
Reply from TheLotter
Hello Steshamary,
Thank you for sharing your review on our Trustpilot platform.
We apologize for any inconvenience you may have experienced. Please note that withdrawals works as refunds for previous transactions. However, some payment methods are not eligible for refund.
Since your deposit was made via UPI, we are unable to process a refund to it. You can, however, use the funds for future purchases on our platform.
If you choose to use a Visa or Mastercard, these payment methods allow withdrawals starting from US$2. For bank transfers, the minimum amount is US$50.
To request a withdrawal, the amount must meet or exceed the minimum withdrawal limit.
Although you may not be able to withdraw funds at this time due to the minimum limit, you can continue to enjoy the various services and games available on our platform using the funds in your account.
We understand that this policy may differ from your expectations and apologize for any inconvenience. The minimum withdrawal amount helps us streamline operations and reduce transaction fees associated with processing smaller withdrawals.
If our assistance was helpful, we kindly ask you to consider updating your review.
Wishing you the best of luck!
Monica
TheLotter team
Unprofessional and legally impossible…
Unprofessional and legally impossible verification requirements!
I am a Swiss citizen legally residing in Romania. They are refusing to pay out my funds because I submitted a Swiss passport. They are demanding a Romanian-issued ID instead.
This is a legal impossibility—governments do not issue national passports to foreign expats! A Swiss passport is an official, globally valid identity document. Withholding my money based on a document I cannot legally possess is a textbook example of avoiding payouts under the guise of KYC.
Avoid this platform if you live abroad!
Even if you try to deny it, I have an email that proves, that you wanted to refuse to pay me.
May 20, 2026
Unprompted review
Reply from TheLotter
Hello Patrick,
Thank you for your review, and we apologize for any inconvenience caused.
Please be advised that our partner has been notified about your case, and it appears the issue has now been resolved. An email with all the details has been sent to you.
We hope this clarifies your inquiry.
If you found our assistance helpful, we would kindly appreciate it if you could update your review.
Best regards,
TheLotter Team
Reply from TheLotter
Hello,
We do appreciate your trust in our website. We are actively working to improve our services and keep building a nice experience! Thank you for sharing your review.
For more updates, tips, and exciting content, be sure to follow our social media channels!
Best of luck!
Monica
TheLotter team
Reply from TheLotter
Hello Juan,
Thank you for your review! We wish you to win Big soon!
Stay connected with us for the latest updates, tips, and exciting content by following our social media channels!
Monica
TheLotter team
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