I tried contacting them multiple times regarding my pending account verification. Resubmitted whatever documents was asked multiple times. There is no proper way to communicate with them. How am I su... See more
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See what reviewers are saying
My experience with TheLotter has been very good so far. The website is easy to use, purchasing tickets is straightforward, and I especially appreciate being able to see the scanned copy of the actual... See more
Company replied
Haven't won much only 4 USD. Got that deposited in my account directly. But I am currently unable to deposit any funds to my account using visa or Mastercard, and there are no other options available... See more
Company replied
Hello! I highly appreciate the professional work of the lottery team; I had the good fortune of winning a second-tier prize in loto 6 Japan, and I received the winnings without any issues. The company... See more
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Company details
About TheLotter
Written by the company
About theLotter
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
Play the Lottery Online with Official Tickets
Written by the company
World’s leading online lottery ticket purchasing messenger service
We purchase your ticket, you see it online
Scanned copy of your ticket
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
Contact info
Triq It-Territorjals, Zone 1, Central Business District, Birkirkara, Malta
- support@mx.thelotter.com
- www.thelotter.com
You should know
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great app for getting a chance to…
Great app for getting a chance to change your life forever!
January 24, 2026
Reply from TheLotter
Hi!
We're happy to hear your experience with our APP. Thank you for your positive feedback!
Wishing you a big win soon!
Best of luck!
Monica
TheLotter team
Reply from TheLotter
Hi Archunan,
We're glad you like our site and we love even more that you have shared your review with us!
Stay connected with us for the latest updates, tips, and exciting content by following our social media channels!
Best of luck!
Monica
TheLotter team
Reply from TheLotter
Hi! :)
We're happy to hear that you find our lottery reliable and safe! Thank you for your positive feedback and time!
Stay connected with us for the latest updates, tips, and exciting content by following our social media channels!
Best of luck!
Monica
TheLotter team
My experience using this platform is…
My experience using this platform is great. Specially the customer service. I can just say that’s the best platform that you can try your luck and play safe. Everything is transparent.
January 23, 2026
Reply from TheLotter
Hi there! :)
We're happy to hear that you had a great experience with our platform, especially with the customer service. We appreciate you mentioning the transparency and your overall positive feedback. Thanks for your review!
Follow us on social media to stay updated with our latest news, tips, and engaging content!
Wishing you the best of luck!
Monica
TheLotter team
The whole process is well documented…
The whole process is well documented and friendly for the customer.
January 20, 2026
Reply from TheLotter
Hello Mariana,
We're happy to hear that the process was well-documented and customer-friendly. Thank you for your positive feedback; we appreciate it!
Stay connected with us for the latest updates, tips, and exciting content by following our social media channels!
Best of luck!
Monica
TheLotter team :)
Could you improve the withdrawal system?
January 17, 2026
Reply from TheLotter
Hello Hugo,
Thank you for your feedback. We appreciate your comment about the withdrawal system and are exploring and working on improvements.
Best regards,
Monica
TheLotter team
I bought australia saturday lotto…
Update: I mistakenly read it as Jan 14 2026 it is infact 14 Feb 2026.
Their customer service replied to me promptly.
I updated the rating to 5.
But in their Chat, on that day, no one replied to me even after 14 minutes wait.
‐-
I bought australia saturday lotto superdraw tickets using USD 6.36 on 13th January 2026 for the 14th Jan 2026 draw.
Confirmation number - 45833674476759
Even now, on 18th January, all 4 tickets are shown as Awaiting Results.
Customer Care did not respond even after I waited for 14 minutes.
They simply are fraud. Do not EVER buy tickets. Your money is gone.
January 13, 2026
Unprompted review
Reply from TheLotter
Hello Varada,
Thank you for your review on our Trustpilot platform, and we apologize for any confusion it may have caused.
After reviewing your account, it appears that you purchased a ticket for the Australia Superdraw, which will take place on 14th February 2026, with a prize amount of AU$20 million.
Please note that the Australia Saturday Lotto Superdraw is held approximately six times a year as a special event. As a lottery services provider, we make the draw available in advance so that our players can join early.
On the list, you will also see the regular Saturday Lotto, which takes place every Saturday, with a timer displayed on the right-hand side.
Rest assured, your tickets will participate in the upcoming Australia Saturday Lotto Superdraw. Scanned copies of your purchased tickets will be available close to the draw date.
We hope this clarifies your enquiry. If our assistance through the Trustpilot platform was helpful, we kindly ask you to consider updating your review and rating. Doing so will not only help us improve our services but also enhance our customers’ experience.
Thank you for choosing our service, and we wish you the best of luck!
Monica
TheLotter team
Thr patience of the CS team is…GREAT
Thr patience of the CS team is commandable!
January 16, 2026
Unprompted review
Reply from TheLotter
Hi Albert!
We appreciate you pointing out the team's patience. Thank you for your positive feedback; we are so glad to hear it!
Stay connected with us for the latest updates, tips, and exciting content by following our social media channels!
Bets of luck!
Monica
TheLotter team
Update on my previous post
Update on my previous post, The Lotter has practically made it impossible for me to withdraw my balance.
Please beware before depositing and using their services.
Deposits are done swift with no hiccups but trying to withdraw is a whole other problem.
They make it difficult and very frustrating.
BEWARE.
January 16, 2026
Unprompted review
Reply from TheLotter
Hello Victor,
Thank you for your review on our Trustpilot platform.
Please note that the payment methods available for withdrawals are listed on our Payment Methods page. You can withdraw funds using a payment method if:
1. It is currently registered in your account,
2. It was previously registered in your account and has not expired,
3. You have used the payment method to deposit funds, and
4. The total deposits made with that payment method exceed the total withdrawals.
Due to operational reasons, withdrawals are not available for all payment methods.
After reviewing your account, it appears that your payment method is currently not available for withdrawals. We apologize for any inconvenience this may cause.
Please also note that the minimum withdrawal amount varies depending on the payment method. You can find full details here:
https://www.thelotter.com/payment-methods/
In the meantime, we invite you to enjoy your balance by making new purchases.
Best regards,
Monica
TheLotter team
Review
First, very easy to use with no hassle on buying tickets. I havent tried to withdraw my winnings as of now but I know someday I will win big and withdraw it very easy.
January 11, 2026
Reply from TheLotter
Hello Kinnye,
We're happy to hear that buying tickets was easy for you! We appreciate your feedback, and thanks for sharing your experience.
Keep up with our latest news and tips by following our social media channels!
Wishing you the best of luck!
Monica
TheLotter team
Reply from TheLotter
Hello Lennon,
Thank you for your review! We wish you to win Big soon!
Follow us on social media to stay updated with our latest news, tips, and engaging content!
Monica
TheLotter team
Can get the real reward.Recommend.
January 13, 2026
Reply from TheLotter
Hello,
Thank you for your review! We wish you to win Big soon!
Keep up with our latest news and tips by following our social media channels!
Monica
TheLotter Team
Very good service,
January 9, 2026
Reply from TheLotter
Hello!
We're glad you like our site and we love even more that you have shared your review with us!
Follow us on social media to stay updated with our latest news, tips, and engaging content!
Best of luck!
Monica
TheLotter team
THE LOTTER GOOD & TRUST PLATFORM TO…
THE LOTTER GOOD & TRUST PLATFORM TO PLAY WORLDWIDE LOTTERIES.
January 13, 2026
Reply from TheLotter
Hello Dayal,
We understand the importance of transparency on today's lottery websites, and we assure you that we will continue to be vigilant in our efforts to keep our services trustworthy. Thank you for sharing your review.
Keep up with our latest news and tips by following our social media channels!
Monica
TheLotter Team
The Lotter mobile application is very…
The Lotter mobile application is very intuitive. It allows easy access to a number of lotteries worldwide. Instructions to play are very simple and straightforward.
January 12, 2026
Reply from TheLotter
Hello Ismael,
We're happy to hear that you find our site easy to navigate. We appreciate your feedback!
Keep up with our latest news and tips by following our social media channels!
Wishing you a big win soon!
Monica
TheLotter team
Dear customer,
Click here to review us on Trustpilot
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Your feedback is important, not only to help us make improvements but also to help others make informed decisions whether to purchase their lottery tickets online at our site.
Again, congratulations on your recent win. We hope that many more will follow!
Best regards,
Customer Service Team
January 11, 2026
Reply from TheLotter
Hi!
Thank you for your review! We wish you to win Big soon!
Good luck!
Monica
TheLotter team :)
Thank you again for attending and…
Thank you again for attending and resolving my issue right away about my payment using credit card.
January 5, 2026
Unprompted review
Reply from TheLotter
Hello Art,
We're happy to hear that we could promptly resolve your case. Thank you for your positive feedback and for sharing your experience with us!
Stay connected with us for the latest updates, tips, and exciting content by following our social media channels!
Wishing you a big win soon!
Monica
TheLotter team
Improvements have been made, but more time is needed.
I deposited an additional €30 into my thelotter.com account, and after 36 hours, the balance hasn't been credited. I requested support but received no assistance. The reason given by thelotter.com is unsatisfactory. What is the truth, and how much longer do I have to wait? Thelotter.com's answer is always: Wait. Has anyone else experienced this?
January 5, 2026
Unprompted review
Reply from TheLotter
Hello Trong,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We noticed that you have been using our website recently, and we would like to know if everything is working well now. We would greatly appreciate it if you could update your review and score based on your recent experience with our support.
Thank you for your time and feedback.
Best regards,
Monica
TheLotter team
_____________________________
Hello Trong,
Thank you for providing your information, and once again we apologise for any inconvenience caused.
Please note that the refund has been credited to your TheLotter account and is now available for use.
If our assistance was helpful through our Trustpilot platform, we kindly ask you to consider updating your review and rating. Your feedback helps us improve our services and customer experience.
Wishing you a big win soon!
Monica
TheLoter Team
_____________________________
Hello Trong,
Thank you for taking the time to leave a review on Trustpilot. We truly value your feedback and would like to follow up on your case to better understand your experience and improve our services, as well as the support we provide through the Trustpilot platform.
We have sent you an invitation via Trustpilot requesting your full name and the email address registered on your account, which will allow us to assist you more effectively.
We look forward to your response and the opportunity to resolve this matter for you.
Wishing you the best,
Monica
TheLotter team
Reply from TheLotter
Hi Jaderson,
We do appreciate your trust in our website. We are actively working to improve our services and keep building a nice experience! Thank you for sharing your review.
For more updates, tips, and exciting content, be sure to follow our social media channels!
Best of luck!
Monica
TheLotter team
The lotter is very old service for…
The lotter is very old service for online lottery.it's service is very good in all format.very reliable and trustworthy service worldwide.
January 6, 2026
Reply from TheLotter
Hello Bharat,
We appreciate you taking the time to share your positive experience with our online lottery service. Wishing you a big win soon!
Monica
TheLotter team
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