Terrible customer service
Don’t buy from this company, their customer service is absolutely terrible, I ordered from them on “Small Business Saturday” which was November 28th 2020, it then took them till December 7th to ship the order and they couldn’t even make the 5 pm Canada Post cutoff on that day which was 9 days after I ordered what was obviously meant for xmas.
I contacted them on December 16th after seeing that my order was sitting in Saskatchewan for several days and asked if they would open a ticket with Canada Post to get things moving again in hopes I would get it for xmas still. Someone calling themselves the “Founder and Visionary” responded that they they weren’t sure it was going to do anything but would “keep an eye” on my tracking number and keep their “fingers crossed it arrives before Christmas”. I just spoke with Canada Post who said there is slim to no chance it will make it for xmas.
I then looked on their website and saw that not only do they not accept returns, they don’t give refunds and (according to their snapshots on webarchive) they added at 20% restocking fee for the Holidays even though there is no actual physical store to restock. Its lazy small businesses like this that make it hard for people to support small business in Canada when one could just as easily go to a large retailer like amazon and have it delivered tomorrow. Please don’t buy from them, they give small businesses a bad name, I know many others that ship as soon as they get orders because that customer is important to them as it clearly isn’t to The Market Bags.