The Mobility Superstore Reviews 22

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

The recent purchase of a 'rollator' style indoor tea trolley for an active 99 year old Aunt, was the best buy ever for her. The Mobility Superstore did what they said they would do, and the equipment... See more

Rated 5 out of 5 stars

I ordered a lighter wheelchair for my elderly mother and was delighted that it arrived so soon. It was just right apart from the seat belt so I got back in touch with The Mobility Sperstore to see wh... See more

Rated 5 out of 5 stars

I order a frame for my elderly mum and I was very pleased with the speed in which it arrived and the fast response to an email I sent regarding the order. The frame itself is well made and very sturdy... See more

Rated 5 out of 5 stars

Ordered a wheelchair and cushion for 92 yr old nan. Delivered within two days. Unfortunately chair was unsuitable no quibble wheelchair collected, and refunded cheque received . Would recommend and us... See more

Company details

  1. Mobility Equipment Supplier

Information provided by various external sources

The Mobility Superstore is an online mobility store specialising in independent living products. We supply over 6000 mobility aid products such as; wheelchairs, commodes, rollators & much more for independent living.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

22 reviews

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Rated 5 out of 5 stars

great product,speedy delivery

I order a frame for my elderly mum and I was very pleased with the speed in which it arrived and the fast response to an email I sent regarding the order. The frame itself is well made and very sturdy ( my mum loves it ) So overall I am very pleased with service and product and would definitely recommend The Mobility Superstore.

August 19, 2013
Unprompted review
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Rated 1 out of 5 stars

disappointed

I ordered 4 grab rails late June ,2 arrived 1st July after several e-mails I finally got a answer as to the delay. The final 2 grab rails turned up on the 14th August, it would have been a help if I was kept in the picture, I would most certainly never use or recommend this company.

August 16, 2013
Unprompted review
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Reply from The Mobility Superstore

Thanks for the review Mr Smith. We take feedback very seriously and we are extremely sorry to see that you have been disappointed by our service. We have looked back on your order and unfortunately we had a number of delays from our suppliers. Our team did try and keep you updated by email and offered a cheaper alternative - I hope you received these emails. We have now taken action to remedy such delays for future orders and are very sorry you had a negative experience. Many thanks, Stephen

Rated 5 out of 5 stars

Speedy and helpful!

The site sent the items out before I had closed the lid on the laptop! I went back to them to get more items, and they sent me the link before I had put the phone down! The items were here the next day. Marvellous!

August 15, 2013
Unprompted review
Rated 4 out of 5 stars

Off yer Trolley?

The recent purchase of a 'rollator' style indoor tea trolley for an active 99 year old Aunt, was the best buy ever for her. The Mobility Superstore did what they said they would do, and the equipment arrived in good time well packaged, and at a reasonable price. Good result.

August 15, 2013
Unprompted review
Rated 2 out of 5 stars

sloppy and disorganised

My order was delayed and then delivered even when cancelled they told me it would be collected to return but I still have unwanted itemgetting in the way. Has not been happy experience

August 15, 2013
Unprompted review
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Reply from The Mobility Superstore

We are pleased, following our telephone conversation with you, that this matter has now been resolved satisfactory. Many thanks, Stephen

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Rated 5 out of 5 stars

Very good prompt delivery

Ordered a wheelchair and cushion for 92 yr old nan. Delivered within two days. Unfortunately chair was unsuitable no quibble wheelchair collected, and refunded cheque received . Would recommend and use again.

August 11, 2013
Unprompted review
Rated 5 out of 5 stars

Nice & easy

My husband is paralised down his left hand side due to a brain tumor. We joined the mobilty store. Now he has his freedom and confidence to get around the shops. Brilliant. Thank you mobilty superstore. Its great. It is so easy to join.

August 11, 2013
Unprompted review
Rated 5 out of 5 stars

A very helpful and speedy online service

I ordered a lighter wheelchair for my elderly mother and was delighted that it arrived so soon. It was just right apart from the seat belt so I got back in touch with The Mobility Sperstore to see what they could do. They immediately arranged for another one to be sent but unfortunately the wrong item was packed. No problem - it was all dealt with very quickly and by return we had the correct item.

August 9, 2013
Unprompted review
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Rated 4 out of 5 stars

Great speedy delivery

Wasn't sure about the size tried calling costumer service but there was no answer, I left a message about the sizing still not sure if i'd chosen the correct one and no one got back to me which resulting in buying a product which is too large. :-(

August 5, 2013
Unprompted review
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Reply from The Mobility Superstore

Hi Joanne, We’re really sorry you had trouble reaching us we’re not sure why this happened but just to confirm our customer service number is 0845 505 5111. We’ll arrange for a courier to pick up the item and issue you with a full refund or replacement. Our apologies once again and if you have any questions please don’t hesitate to get in touch. Many thanks, Stephen

Rated 5 out of 5 stars

Very good service

I am delighted with the wheelchair I recently purchased and it was delivered very quickly. I will return to your site first if I need to buy any thing else.

August 4, 2013
Unprompted review
Rated 4 out of 5 stars

Pricey but good quality.

Got a disability grab rail from them. They had the best selection online. Delivered quickly and rail of good qualit. Pricey for what it is though. Annoyingly rail does not ce with allyhibgs needed to fix it.

Luckily I had some spare sealant around that I used to hold the covering in place.

August 4, 2013
Unprompted review
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Rated 5 out of 5 stars

very good

fast delivery, just as described.well fixed, it looks looks good for long service. Highly recommended.

August 2, 2013
Unprompted review
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