The New Homes Group Reviews 

2,843
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and consistently quick to respond to any questions or concerns that arise during the property journey. Reviewers also deeply appreciate the clear communication and steady guidance provided, which significantly reduces the stress typically associated with buying or selling a home. Some reviewers were not happy with the customer service, mentioning slow responses to formal complaints and experiencing difficulties when trying to reach out for assistance. A few consumers additionally pointed out instances of unresponsiveness and unhelpful advice regarding specific mortgage policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were consistently... See more

Service

Clients share positive opinions on service, frequently highlighting efficient, helpful, and professional... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt email replies and... See more

User experience

People report positive experiences with user experience, particularly highlighting how helpful staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with new homes group so far has been excellent! Emma wright was the lady who dealt with our negotiation process and she was very professional and explained everything very clearly. She w... See more

Rated 5 out of 5 stars

Daisy was amazing , we had quite a stressful transaction through no fault of the New Homes Group or ourselves and Daisy did her best to support us with this . She was friendly and professional to ensu... See more

Rated 5 out of 5 stars

As first time buyers, we were surprised to find The New Homes Group involved with our sellers. Emma Sandu was very helpful in explaining the process, and was very communicative via email to keep us up... See more

Rated 5 out of 5 stars

Lucinda Morgan Right from day one has been a great help, This is my husband and I first home and we truly didn’t know what to expect. Lucinda sent an email explaining everything and her communica... See more


Company details

  1. Asset Manager Service
  2. also in
  3. Business Development Service

Written by the company

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Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

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4.8

All reviews

(2,843)

391 reviews in the last 12 months

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Rated 5 out of 5 stars

5 *** service

5 *** service, I was deawirh Chloe Smith in sales progressing team and I can truöysay that from star to finish , whole process was really smoothly with time to update, regular communication and being honest, We will definitely recommend the new Homes Group. Thanks Chloe Smith for all your help and support with our home Purchase.regards Nehal Bhatt

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

The Smooth Move Scheme is brilliant!

The Smooth Move Scheme was brilliant! I am on my own now so having someone to talk things over with and basically 'hold my hand' while dealing with estate agents and offers was a real help. Agne Kaminskaite was so kind, patient and very knowledgeable. She took time to explain the process and reassure me. She made the whole experience stress free. Huge thanks!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Sophie the Superstar

Dealt with Sophie for the duration of my purchase and I can’t thank her enough for everything she did. She is exactly the person you need throughout the process and deserves a payrise for putting up with me. The human side of someone especially in a process that can be so stressful and anxious is one of the most overlooked things nowadays and this is what set Sophie apart from everyone. She went above and beyond the beyond for me and I can’t recommend anyone more.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

The New Homes Group (Kathryn Hedges)…

The New Homes Group (Kathryn Hedges) was the sales progressor on my sellers property, however they were absolutely amazing! Kathryn helped me to ensure my buyers (and our Sales Progressors) were effective and speedy. She was always there when I had questions, was the friendly voice/ support when things were sticking in the sale. I wish she had been my sales progressor on my sale!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars for Agne and her team

We just wanted to say that the New Homes Group has been amazing..Agne who has been dealing with our offer, keeping us informed throughout..She is a great asset to the New Homes group..She is kind, curteous and patience dealing with our queries and numereous emails..It was a pleasure to deal with her and her team..

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service from Jemima & Lucy at NHG

The New Homes Group were extremely easy to work with. Response times were quick, and the overall process of what could have been a very stressful situation was made simple and hassle free, particularly down to the efforts of Jemima Goody & Lucy Wendt
Thankyou both!

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience

I had the pleasure of having Hayley English guiding me through the house buying journey and couldn’t recommend her enough made the experience easy and stress free with all the help and information that was given always one call away for any questions I had really helpful

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

My home buying experience was far from…

My home buying experience was far from easy, due to a number of factors out of my control. If it was not for the guidance and support of Hayley English I think I may not be sitting in my nice new home now. I felt that she was going above and beyond to help me understand the process and her communication was brilliant. I really cannot thank you enough Hayley 😊 would recommend highly.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly service

We were dubious about New Homes Group involvement in our house purchase, but have been pleasantly surprised by how helpful and efficient they have been. Lucy Free contacted us as soon as we put in an offer on the property and made sure everything was in place for a smooth property purchase.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Purchasing Part-Exchanged Flat

My property purchase has involved the New Homes Group as I am buying a flat that is being part-exchanged. My experience has been very positive - my case was passed to Paige from the company and she was been very responsive and proactive in moving it all forwards. The process thus far has been very simple thanks to her work.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Moving made easier.

We are waiting to move into a new home. The whole procedure of buying and selling was made much easier for us by Harry Stoner who was our representative from The New Homes Group. He liaised with everyone who had a part to play in the process and communicated regularly with us to ensure we were kept fully informed and aware of progress or lack of it. With his energy, enthusiasm and dogged determination to achieve results he spared us much of the stress which would normally be experienced by those who choose to relocate. He had a most pleasant, polite and personable manner at all times and we found it a delight to interact with him. His contribution was a major factor in the successful outcome and he proved to be a credit to his employers. We would have no hesitation in recommending Harry and TNHG to other buyers and sellers of properties.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

A huge thankyou to Harry Stoner

As first time buyers, the whole process of purchasing a home can be very daunting at the start, but working with Harry Stoner made it an incredibly smooth and positive experience. The communication was excellent throughout and we truly appreciate how supportive and responsive you were.
Thanks to your hard work and dedication, what could have been an overwhelming experience turned into an exciting and memorable milestone for us. We wouldn’t hesitate to recommend you to anyone so thank you for everything.

April 10, 2026
Unprompted review

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