The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipping wasn’t efficient and I had no choice but to select shipping that was more than the item cost. Three items came in three separate boxes for one order and at different times. Other than that -... See more
Company replied
The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... See more
We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... See more
Company details
Written by the company
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Contact info
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, United States
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
3.5
Average
765 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Cannot get in touch
The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the website twice and the mailbox is full. Not satisfied
October 28, 2025
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Incredibly fast shipping
Incredibly fast shipping. Super easy website to follow. Highly recommend five stars all the way.!!!!!
November 3, 2025
Reply from RV Fridge Guys
Thanks, Deanna!
I still have not received my board
I still have not received my board, and NO communication from RV Fridge Guys.
October 22, 2025
Reply from RV Fridge Guys
Jim, it looks like you placed your order on the 3rd. The lead time was 2-3 weeks. There will not be an update until you've waited the estimated lead time for us to get this order to you. The order has been placed on your behalf and there are no issues.
Reply from RV Fridge Guys
Thanks, Thomas! Glad you got the part quickly
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I have not received my order
November 1, 2025
Reply from RV Fridge Guys
Philip, it looks like you placed your order last week. The lead time was 2-3 weeks. There will not be an update until you've waited the estimated lead time for us to get this order to you. The order has been placed on your behalf and there are no issues.
Great service
Finding the part on the website was easy, as well as ordering. Prompt delivery.
November 1, 2025
Reply from RV Fridge Guys
Glad to hear it was a good experience, Cindy!
Reply from RV Fridge Guys
Totally understand, Jeff. This is an auto populated Email. Look forward to getting your full review when you get the part.
Your company did great with my order
Your company did great with my order, but it wasn't what I needed. I called and was told that the part I needed was no longer made, so I'm out of luck.
October 27, 2025
Reply from RV Fridge Guys
Glad you got the part but sorry that it wasn't what you needed!
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Reply from RV Fridge Guys
Good to hear!
Easy to order and quick delivery of the…
Easy to order and quick delivery of the refrigerator.
October 16, 2025
Reply from RV Fridge Guys
Thanks for the review!
Reply from RV Fridge Guys
Great to hear, Jeff!
The shipping is the reason for the 2…
The shipping is the reason for the 2 stars.
It took a week to get the part.
You need to work at getting your shipping speeded up.
I need to get my refrigerator up and running and instead ordered the part from amazon.
It took 2 days and was in my hand.
October 3, 2025
Reply from RV Fridge Guys
Sorry for the delay there, Randal. It looks like this part had to be special ordered which explain the delay. Our shipping times for parts in stock is typically 2-3 days.
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Great pricing, matched by awesome service!
The pricing was very fair and actually significantly more affordable than virtually every other quote that I received for the new refrigerator.
A noteworthy bonus was the fact that the shipping was included in the price.
Delivery was quick and professional.
Very pleased.
October 2, 2025
Reply from RV Fridge Guys
Thanks, James!
ITEM SHIPPED PROMTLY
October 2, 2025
Reply from RV Fridge Guys
Great to hear, Kevin! Hope you're back up and running.
Found the right part with fast delivery…
Found the right part with fast delivery
Unfortunately my frig was beyond repair so I’m going to be able to use the parts ordered. I will be reaching out for return policy
October 2, 2025
Reply from RV Fridge Guys
Great to hear, Brenda!
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If an item is unavailable or not in…
If an item is unavailable or not in stock, setup your system so the part is unavailable for purchase. This would prevent having to go through a refund process. This would apply to purchases being shipped to another country. Make customer aware that you do not ship parts to Canada from the US.
October 10, 2025
Reply from RV Fridge Guys
If a part is unavailable for purchase, we do not let you order it. For some larger items that have to go across the border, unfortunately a freight forward needs to get involved. Sorry for the poor experience.
Delayed shipping
It’s hard to write a review since I haven’t yet received the part that I ordered almost three weeks ago
September 28, 2025
Reply from RV Fridge Guys
Eric, sorry for the early message here on a review. It's just an auto populated message. I checked and your order is in the queue, no issues.
I really need these parts and later got…
I really need these parts and later got email explaining ( waiting shipment ) which really meant they were back ordered 5-6 weeks. You charged me $47.00 for a burner tube that I bought yesterday from Amazon and will be here today. Oh yes, I paid $15.00 for the same tube ! Going to be hunting for 2 weeks and really need fridge and can't wait 5-6 weeks.
October 10, 2025
Reply from RV Fridge Guys
Sorry about the delay there, David. We can't speed that process up but as for price, there are aftermarket companies coming into the mix for some of these component parts. Glad you got it fixed!
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