RV Fridge Guys Reviews 

764
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that navigating the website is straightforward, making it simple to locate specific replacement components for their appliances. Many buyers also note receiving items promptly that match their descriptions and fit their equipment properly. However, some customers also noted frustrating delays in receiving their shipments and difficulties reaching support representatives. A few other people also felt that clearer communication regarding backordered items and shipping timeframes would greatly improve the purchasing process. Some buyers occasionally experienced unexpected issues with incomplete orders or incorrect product details listed online.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as many reviewers highlight that components... See more

Order

Customers had ambiguous experiences with order processes, as some reviewers praised the website for making it... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some consumers experiencing significant... See more

Customer service

Users describe negative interactions with customer service, highlighting that phone calls and voicemails go... See more

Website

Reviewers highlight ambiguous aspects of website performance, as some consumers found finding parts and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more

Rated 3 out of 5 stars

Shipping wasn’t efficient and I had no choice but to select shipping that was more than the item cost. Three items came in three separate boxes for one order and at different times. Other than that -... See more

Company replied

Rated 4 out of 5 stars

The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... See more

Rated 2 out of 5 stars

We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... See more


Company details

  1. Auto Parts Store
  2. also in
  3. Car Accessories Store

Written by the company

We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.


Contact info

3.5

Average

TrustScore 3.5 out of 5

764 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(764)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't expect any return call if you have an issue with your order .

I recently made a purchase from RV fridge guys . Upon receiving my order there were problems from the get-go . I was missing one piece of my order and another part that I ordered was superseded to a different part that did not fit . I have tried numerous occasions to contact the company and have not gotten any response through phone calls or emails , when you call the 800 number it transfers you to a cell phone that has a full mailbox with no other way of leaving a message this is quite frustrating .

March 1, 2024
Advertisement
Rated 1 out of 5 stars

I have not received my order

I have not received my order and I have left several voicemails at the number provided on the website. I am feeling like I might have been ripped off by a scam. I have also tried to creat an account to see status or tracking info unfortunately the website does not work

March 1, 2024
Advertisement
Advertisement
Rated 1 out of 5 stars

Ordered parts June 20th 2023 and was…

Ordered parts June 20th 2023 and was charged for the parts immediately. I still had not received delivery in late December, so I had requested a refund by January 5, 2024 with a 2 weeks notification if they could not deliver the parts. They charged me 6% fee to refund my money after having kept the funds for over 6 months. The stock market was up more than 10% and money markets 5% so they pulled in 11-16 % holding onto my money. Very slow on returning replies! I ordered a very common part, nothing exotic.

January 8, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

I contacted your place and was told…

I contacted your place and was told that because I installed the part and then removed it l could return it but would cost me 20% because it would be returned to factory. Later got a email asking me if I installed it or not. I replied yes I took it out after seeing it did not change anything
Then you told me I could not return it. Someone needs to educate their employees on company policy.

December 14, 2023
Rated 1 out of 5 stars

RIP OFF

Product appeared to be available for shipment when the order was placed but was not. They charged my credit card right away even though the item was not in stock and available for shipment. When I canceled the order and asked for a refund because they could not fulfill the order they charged my credit card a service fee of $2.06. This is very bad business and you can be sure I will spread the word throughout the RV world as I am heavily involved in several RV Organizations. Charge me $2.06 when you can't deliver the product, UNBELIVABLE

December 6, 2023
Advertisement
Rated 1 out of 5 stars

It showed that you had the part that I…

It showed that you had the part that I ordered in stock. I ordered it and then I was informed that the part was on backorder. I was not happy with that. You should’ve said that in the beginning and I never would’ve ordered it.

December 11, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look