Thenoticeboardcompany Reviews 9

I am truly frustrated with this company.
I place an order of samples on 16th January, this was not dispatched until a week later on the 23rd January.
As of today, 8th February I have emailed 3 times and left a voicemail asking where my order is and if they can help.
NO RESPONSE FROM THE COMPANY. I have paid a postage fee for the samples which isn’t a lot but I just expected them to arrive.
Extremely frustrating and very poor customer service.

The noticeboard itself was lovely when it arrived however communication was incredibly frustrating and aligns with others' experiences stated in their reviews. I placed an order on 2nd January. I received a notification on 23rd January saying item had been dispatched. I emailed over a week later asking for an update as item had still not been received. I then emailed and phoned the next week and received no response. After no response a week after my initial email, I asked for a refund and said I would be reporting to trading standards if this didn't happen. Only then was my email responded to and item was delivered a couple of days later. I hope this company can improve their communication and customer experience.

Customer service was communicative and efficient. Product arrived quickly.

For those wondering, the owner of this company is the same as The Handpainted Frame Company (www. handpaintedframes .co.uk). I echo everything that has been posted by other reviewers. Horrible customer service - well, nonexistent actually. I ordered some frames and had zero update from the company for several weeks. I called multiple times, straight to voicemail. No response to my several emails. I even messaged them on Instagram and commented on their most recent post (where I found several other people wondering where their orders were...). Finally, I sent a letter in the mail to their postal address threatening to report them to Trading Standards. I received my frames a week later. Unbelievably poor business practices - I would avoid them at all costs.

I have experienced exactly the same as 'Mark Glasgow'. I have left several voicemail messages asking for an update on my order and now their voicemail inbox is full, so I am assuming these are not being listened to. I have not received a reply in any form to my emails requesting information. Over £90 has been taken from my account and currently I have very little hope of receiving a product in return - such a disappointment as I was really excited to receive the bespoke noticeboard I ordered. Stupidly I did not order this on my credit card, so I am now assuming this is money lost. I will be requesting a refund if there continues to be no contact, although I imagine this request will go unanswered too.

A total failure...If only I had read the reviews before we placed and order.

When we emailed this company for news about our order, as there had been nothing from them, we did get a quick reply making a promise of immediate action; but that was it. No other emails we sent were ever replied to, and our 35 'phone calls asking for news about our missing order were all ignored.

We had to get a refund from our Credit Card Company, which was granted without delay, so we are not out of pocket, but we would suggest folk maybe read the reviews before placing an order.

Ordered products from them in March, still hadn't received them by end of August. Cancelled order and sought refund, still nothing two months later. One nonsense excuse after another when they deign to answer an email. As for trying to reach somebody on the phone? Forget about it - they always seem to be out of the office or uncontactable. Awful service, avoid at all costs

Has anyone come across this business? I sent the fabric for my noticeboard there directly and haven't been bale to get in contact since....4 weeks and waiting.....