THE OUTNET  Reviews 8,282

Shopping is fun and time saving on The OUTNET. It is a great source of high fashion at reasonable prices. The return experience if necessary is easy. When we all need to find more time to do everything, it is great to find help getting things done,

Take off the words “items may be returned or exchanged within 28 days of delivery” on your website because I was told the outlet does not do exchanges. Now I have to repurchase the shoes.

I like this site

I have been contacting this company for several months regarding an order worth £170 that was never received.

Each time I call, I am told the issue will be investigated, but no follow-up has ever been provided. I have also sent multiple emails which have been ignored.

The parcel was marked as delivered, yet there was no proof of delivery and the item never arrived.

At this point I would simply like a resolution and a refund for an order that I never received however the company have not addressed this despite numerous attempts on my end and reassurance they will on theirs.

I made a return! Followed the protocols of the company. I placed both items into the original box, used the return label provided by the company, taped the box and sent it via the recommended currier!!! The company is denying my rights for a refund since the box arrived empty!!! It is very unfortunate but I AM NOT RESPONSIBLE FOR THIS!!!!! I followed all the protocols!!! The company should hire better and more honest workers!!!! ( perhaps one of them took my items out of the box) and it’s worth over 1000.00!!!!

Good experience

Ordered an item they lied about it being sent out for delivery even lied about it being delivered. Each time I email they said they are trying to track down the delivery company. So frustrating

I wanted to return three items as they did not fit and instead of getting a payment back on my credit card I was sent the items again and was only able to get a store credit.

I want to give 0 stars. I have bought several pieces and everything was OK till I wanted to file a claim for faulty item. the costumer service is laughing in your face saying that you have no claim as they are in the UK and you are in EU. if you want to spend your time arguing go ahead, otherwise dont shop here.

Really good, prompt service and items were nicely packaged.

Customer care service

I would give zero stars for customer service. Ordered Frame jeans that were labelled 30” but measured 36”! Clearly mislabelled, so defective and totally unwearable. I did get a refund for the item, but they’re still trying to charge me for the £7 postage cost. Customer Services are like talking to robots.

I ordered a bunch of items. 1 one item was missing from my box. The box arrived in perfect condition, so i know nobody stole the item along the way.

Contacted the company. They asked a few questions. Its been 2 weeks. I’m still waiting for a response so i can return the rest and i want my money back as well. Wish i read the reviews here before purchasing.

I purchased a Tory Burch blouse (og. price 450 EUR).
The blouse after approx. 14 moths got damaged (symmetrically) due to construction and fabric issue. I submitted a complaint to OUTNET in November 2025. Initially OUTNET completely ignored my request, only once I called they informed me that I need to submit a opinion from a specialist, ALTHOUGH this information reached me MONTHS after i submitted my initial request, as as an outcome of my personal action (calling their customer service). Once I submitted an expertise confirming that the blouse got damaged due to manufacturer's fault. OUTNET acknowledged this, requesting the blouse return. Since the blouse reached them they still refuse to perform the transfer which at this point is a clearly ILLIGAL and purposeful obstruction.

FIRST AND FOREMOST,
I EXPERIENCED RESPECT OT THE CUSTOMER. jOW? LIKE THIS:

A) INDEED GOOD STUFF AT INDEED REDUCED PRICES ( OF COURSE IT VARIES WITH THE BRAND, MAX MARA FOR EXAMPLE ARE A MILLION YEARS OLD, I WOULD DONATE THEM, BUT VINCE FOR EXAMPLE ARE BEAUTIFUL AND TOTALLY UP TO DATE)

B) EXCELLENT DELIVERY WITH DHL, RELIABLE, NO FRILLS, PLAIN PERFECT SERVICE.

C) EXCELLENT SERVICE WITH RETURNS, NO TIME DELAYS, NO HINDRANCES, NO NONSENSE, NONE OF THAT " WE LL MAKE THIS YOUR MAIN THING TO DO IN LIFE, TRY TO GET YOUR MONEY BACK". NONE OF THAT NONSENSE.

PLAIN PERFECT CUSTOMER SERVICE. WISH YOU ALL THE BEST!

THey are always dependable and have the most quality apparel.

Still waiting for a refund
The Outnet has the coat and the money and this has been going on since September.

Very good returns experience - everything is prepaid and efficient.

Not bad
Good