Thepissedoffbarber Reviews 

193
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported receiving faulty items, such as broken clippers, non-functional shavers, and defective internal batteries that failed right out of the box. Consumers also struggled significantly with unhelpful customer support teams that consistently refused legitimate returns, ignored messages, and offered inadequate compensation instead of proper solutions. Though some buyers faced major difficulties, a small group of reviewers found certain clippers and professional tools to be remarkably efficient and reliable. These individuals mentioned that specific models worked exceptionally well for their daily work and praised responsive support interactions when minor issues arose.

What people talk about most

Product

People report ambiguous experiences with product, as feedback regarding performance and quality varies... See more

Customer service

Users describe negative interactions with customer service, consistently reporting terrible experiences and a... See more

Order

Customers consistently note negative experiences with order processes, highlighting shipping discrepancies... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing deep disappointment and frustration with faulty,... See more

Staff

Customers had ambiguous experiences with staff, reflecting high disagreement among reviewers. While many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I received a dead on arrival product. A shaver that wouldn’t function or charge. Tech support insisted I repeat the same trouble shooting steps multiple times, and when the shaver wouldn’t start they... See more

Company replied

Rated 1 out of 5 stars

I ordered a razor last week which I received. I took the shrink wrap off and decided I wanted a different set so ordered another from their company. The original was unused and had the sticker... See more

Company replied

Rated 1 out of 5 stars

Been charged 7 quid for next day delivery and received the item over 6 days after Update : received the good, which was faulty and loud and asked the customer service for a return label, 4 times em... See more

Company replied

Rated 1 out of 5 stars

Bought clipper that came broken! Contacted customer service they said it’s not a biggy and they should cut hair fine!After that “as a one off” they suggested to send me a replacement blade only and... See more

Company replied


1.9

Poor

TrustScore 2 out of 5

193 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 48 hours

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1.9

All reviews

(193)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

A cut above the rest!

Great range of high quality clippers, reasonably priced and excellently packaged. Received my order with zero fuss and couldn't be happier, the results speak for themselves. Looking forward to purchasing more tpob gear!

April 21, 2023
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Hey Davvy thanks so much for taking the time to let us know and happy to hear you will return to TPOB

Rated 1 out of 5 stars

AVOID AT ALL COSTS

These guys are completely unprofessional. Placed an order a month ago and the item hasn't arrived. I've emailed TPOB 5x times and they have only replied once. Worse still they just keep on saying wait another week over and over again on their websites chat now. I've asked for a tracking number several times and they have not provided me with one. When I was getting nowhere with their non existent customer service, I had to raise a cashback claim, to which they provided a random tracking number that was completely unrelated to my purchase showing as delivered 42+ miles away from my address. This action shows they are prepared to be fraudulent and provide wrong information in order to attempt to fudge and manipulate the selling process. These guys are as unreasonable as they are intelligent. I feel like I am dealing with a brick wall. 1 month later and I still haven't received a refund. AVOID AT ALL COST

January 14, 2023
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