Thepissedoffbarber Reviews 

When you criticise one of their products on social media, they either delete your comment or respond like an uneducated child, hurling insults at your mother and sister. All of their products are Chinese-made; they simply slap their own logo on them, and the quality is extremely poor.

If i could id give it a zero stars even negative stars!!! Terrible! Asked them to change the address within a matter of an hour of purchasing due to the address being wrong. They said that they coyldnt anymore due to the label being created. So i called the company delivering the product ups. Called ups and they stated that the company can only do the chwnge of address due to me not haing security access. So then i contacted the owner of the company via instagram dms, he got pissed at me because i told him “sorry to say this but your support team sucks!” He then went on to send me a voice message stating “becore you go saying brodie and sucks ass or rats ass show some f****** respect or you can f*** off!” I then explained to him my situation andhe said ups was lying and showed me how to change the address but i then again told him i didnt have any access. So i left it as that and the product got delivered to the weong address a whole week later and now i cant retreive the package due to the tenant ofthe apartment technically owning the po box because they are renting so i told the suppor tteam of TPOB if they can send me a replacement they then went on to say unfortunately it got delivered and it is out of our hands. But i told them that i right away told them to change the address literally an hour after puechasing! This company is a scam! Dont purchase nothing from them! And ifyou do them good luck with support team and tryingto get replacements and all that !! They wont help you out and give you reasons to you having to figure it out yourself!!! Pathetic company! Ps: I looked at the time stamps from the moment I got the confirmation from ordering the product via email to the point I messaged them via email for the address change, order confirmation was received to me at 9:59 am November 28th, 2025 and I messaged them via email at 10:05 am November 28th, 2025. Also I messaged the tpob owners Instagram DM at 10:19 am November 28th, 2025. They actually responded about 2 hours later, but at that point apparently the order had been “dispatched to ups.” So what you’re telling is that within minutes my order got sent to ups? I don’t think any company has ever done this before.This just to show you guys that they are the ones at fault for not responding in an urgent manner. Also I made sure to make my email to them an urgent priority. Now instead of their team facing the consequences, I have to face them. Do you guys think this is fair to me? Let me know in the messages! Feel free to message me with questions I’d love to answer them!

I get a reply but it didn't mention the fact that I was verbally abused. How is that even ok? Instead it seems like you are justifying yourself.

What about the foul language used against me? What is going to happen about this?

I have proof of how I was spoken to on Instagram by the pissed of barber. I will be reporting this to trading standards.

Been charged 7 quid for next day delivery and received the item over 6 days after

Update : received the good, which was faulty and loud and asked the customer service for a return label, 4 times emailed them and they emailed me with requests like send a photo of item and what's your order number over and over at the end they say we give you %30 discount of your next purchase? Under UK consumer law, Section 9 of the Consumer Rights Act 2015 they must accept your return within 14days of the purchase but... Like I never seen a company like them stay away if you don't want headache,

I’ve been barbering now for over 40 years. I can say hands down that the TPOB PLAY clippers are the best ones I have ever used. Absolutely outstanding. If you haven’t already… get some. So quiet, efficient and very very reliable.

I just bought the Arkiteck blades for my Play clippers. It was advertised that those blades would fit on any of his clippers. When I receive them I took them out of the package tried to put them on my clippers. The screws were too big. I put the screws from the play on them every time they turned on they’d misalign. I put them back in the package. I reached out to customer service 15 messages back-and-forth in a period of one week. They told me first send a video I sent a video told them from message one that I wanted to return they kept on telling me send a video what’s wrong and all of those messages I asked for a return a return a return the final message was you opened the package? We will not be doing a return. I don’t understand. This is ridiculous for some company that is big. UPDATE
Edited Update: Someone else reached out to me in customer service. They said for a one time they will issue the return. Thank you for making this right I totally appreciate this.

ORDER US35821

Ordered 2 scissors from their USA store, thinning and cutting scissors ($40 shipping fee to the UK). The cutting scissors were fine, not the greatest quality for the price but were fine. However the thinning scissors were faulty, they kept pulling hair. Contacted customer support to send them back, however they refused to accept them back initially. After going back and forward for a few days, they only agreed to give me store credits rather than a discount. I have since opened a charge back request, as I know my rights and used to be customer support myself.
It’s a shame really, I really like the brand and their products. Spent a lot of money with them. Wasn’t expecting this from their customer support. Will look elsewhere from now on for my equipment after this experience.
And I will now send back both scissors rather than just the faulty one after what they tried to do.

*Edit. Quick note to respond to Tpob response. Have have reached out to customer service and they're offering me a store credit of £30...i spent £90 6 weeks ago. Absolute joke.
Bought the Black Out Bundle Box.
First time I used I was very happy. Second time I used they started to pull hair and kept cutting out. Third time I've used them and they've packed up altogether. I spent £90 on tpob clippers because I believed the hype. Unfortunately that's all there is, hype. They're cheap, poorly made and definitely not built to last. I am not chasing for a full refund but looking at the other reviews it seems unlikely. Wish I'd checked her first.
Avoid.

Bought the Candy edition clippers August last year. I recently broke my blade by accident and seemingly can't get a new one as out of stock in the country. This does not give me faith to buy from them again as I now have a pair of clippers I can't use. I have contacted and was told to use American website which will take weeks to come, if I can even get a blade.

Terrible customer service if you want to return something

I ordered a razor last week which I received. I took the shrink wrap off and decided I wanted a different set so ordered another from their company.
The original was unused and had the sticker still on so could see it hadn’t been used and requested a refund.
The refund has been refused because I took the plastic shrink wrap off the box even thought it’s totally unused.
All they keep advising is company policy! I see it as greedy and a robbing company who are only after your money!
They have offered me store credit but how many razors can I use at once really?!
Utterly ridiculous!
Avoid this company at all costs, take your business somewhere else who actually appreciates their customer

Overall good clipper bit of a joke when the screw comes too tighten you round it off trying to get it off and now you have to buy a £40 replacement blade bit of a rip off for your money I think

Update: after speaking to customer service I'm even less impressed. I sent the videos of the tools in action as requested and they had the audacity to write an email back stating that their tools are in fact working properly and I need to take the hair shorter for the shaver to work....since when do you need to take the hair shorter than a zero guard for a box shaver to work properly? Since never that's when. Worst tools I've ever spent money on. I'd have been better off with a walmart shaver! 💯💯💯 thier customer service department is complete crap. They clearly do not care about the PROFESSIONAL BARBER COMMUNITY! SPEND YOUR HARD EARNED MONEY ON TRUSTED AND QUALITY TOOLS. LESSON LEARNED.

I ordered the 3 piece set of clippers, trimmers, and foil shaver. In my honest opinion these tools are not worth the money. Pros- they are lightweight and quiet.
Cons- they do not cut cleanly, I find myself going over the same section 2-3 times. The trimmers are complete garbage...they do not provide a clean edge at all. And the foil shaver is completely useless. Literally having to go over the same one inch area of the scalp for several passes before it will get smooth. I've been a barber for over 25 years. I'm used to using babyliss and whal tools. These are sub-par at best. I guess I'll just stick to my current tools. After contacting customer service, I got a response asking for a video of what I was talking about... a video will not help to explain these tools are basically useless. They are not professional quality. As if a video of having to do the same spot over and over is going to help. Everything is aligned properly and I know how to use my tools. These are just not up to par when it comes to PROFESSIONAL BARBERING! Save your money and buy professional tools.

I ordered tpob troll from them uk shop
I ony start use 2 months ago when i try to do 0,5 is pulling customers hair and hurt them I contacted customer service they asked me to provide short videos which i already did and at the end of email they recommended to order new clipper blade rabbish customer service very poor i don’t recommend buying clipper from them i have few shops i already ordered 5 clipper from them not last long

Do not shop here. Items are poor quality and the service is appalling. I have not used the items, nor have I unboxed or removed any hygiene seals for the magnets, clipper and trimmer yet TPOB refuse to honour a return and full refund. I have had to buy elsewhere because the clippers are made with very low quality and the price I paid for it is abysmal. They just don't want to initiate a return and want you to be forced into keeping their low quality items.

Received the 'Candy Pack' of three trimmers. I opened the foil shaver first and it didn't cut a single hair, flimsy cheap rubbish. I didn't even bother opening the other two items. I have since complained and requested an a refund. I have sent a further 5 emails almost a week later now and I am still no further forward. Terrible product and customer service.

My play clippers were flashing red upon charging customer service has now sorted the issue thanks.

Bought a charging case cause I lost my cable, the (charging) case didn’t come with a cable just a flimsy useless bit of plastic for £15 then I got another charging cable for my clipper from them that also doesn’t fit at all. It would help if the said what charger fits what clipper. Useless company.

Worst company out there, I ordered over 2 months ago and have still not received, customer service is tragically slow I have asked for a refund and knowing is getting back to me, it’s not my fault their courier is slack, I am out of pocket £50 plus and not received a thing or a refund, disgusting behaviour, people be warned this company is all about marketing but their actual setup is a joke.

Got a clipper in error, did not use at all and couldn't return it as the film on the outside was removed. You expect some understanding when buying online