thepixieboutique.com Reviews 

23
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

I placed orders for multiple items and I still haven’t received every time you get in touch with a customer service agent you get the run around… they’re very rude… The website clearly offers two week... See more

Company replied

Rated 5 out of 5 stars

I recently placed an order with Pixie Boutique that had some shipping delays. Although that was an inconvenience what stood out to me was Kim’a excellent communication and prompt replies to my inquire... See more

Company replied

Rated 5 out of 5 stars

I cannot say enough good things about my recent shopping experience with The Pixie Boutique! The pieces I ordered exceeded ALL my expectations. Every item is beautifully made, fits like a glove, and l... See more

Rated 5 out of 5 stars

I’ve had such a great experience with Pixie Boutique! Their products are beautiful, high quality, and exactly as pictured. Every order has arrived quickly, and the shipping process has always been... See more

Company replied


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3.9

Great

TrustScore 4 out of 5

23 reviews

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No recent history of asking for reviews

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Replied to 83% of negative reviews

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3.9

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(23)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve ordered from Pixie Boutique…

I’ve ordered from Pixie Boutique several times now, and every experience has been great. Their clothes are always cute, true to size, and great quality. Everything I’ve received has looked just like the photos, and I appreciate that they’re upfront and transparent about their shipping lead times, so I always know what to expect. It’s clear they put a lot of care into their business, and their customer service has been wonderful whenever I’ve had a question. It’s become one of my favorite boutiques, and I always look forward to seeing their new arrivals. I definitely recommend giving them a try!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Absolute Perfection! My New Favorite Boutique

I cannot say enough good things about my recent shopping experience with The Pixie Boutique! The pieces I ordered exceeded ALL my expectations. Every item is beautifully made, fits like a glove, and looks even better in person. You can tell they take absolute pride in sourcing high-quality, vivid pieces that aren't see-through.On top of the gorgeous clothes, their customer service is outstanding. They are incredibly friendly, responsive, and went above and beyond to answer my questions. Shipping was fast, and the packaging was lovely. It is so refreshing to find an online boutique that truly delivers on both style and service. I WILL DEFINITELY BE A RETURNING CUSTOMER!! ❤️❤️

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Gift for the wifey!

I’ve bought some of the lounge apparel here as a gift for my wife and she absolutely loved it! It’s comfortable and warm.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had such a great experience with…

I’ve had such a great experience with Pixie Boutique! Their products are beautiful, high quality, and exactly as pictured. Every order has arrived quickly, and the shipping process has always been smooth and reliable.

What really stands out is their customer service. They’re responsive, helpful, and genuinely care about their customers. It’s refreshing to shop with a boutique that consistently delivers on both quality and service.

I highly recommend Pixie Boutique and will definitely continue shopping with them!

July 31, 2026
Unprompted review
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Reply from thepixieboutique.com

Thank you so much for taking the time to share your experience with The Pixie Boutique. We truly appreciate your honest feedback and are grateful that you chose to shop with us.

It means a great deal to hear about your experience, and we hope to have the opportunity to serve you again in the future. Thank you again for your support and for sharing your story.

Rated 1 out of 5 stars

horrible customer service

horrible customer service .

They try to gaslight the consumer and threaten legal .

July 27, 2026
Unprompted review
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Reply from thepixieboutique.com

We have already responded to this review, and this appears to be the same individual posting the same allegations again. At this point, it does not appear that the intent is to provide new or helpful information for shoppers, but rather to continue damaging our business through repeated claims.

We have addressed the concerns previously and have nothing further to add unless new, verifiable information is provided.

Rated 5 out of 5 stars

Thank you for exceptional customer…

Thank you for exceptional customer service.. never fails on the quality of the material in my workout outfits. Vividly colors and nothing is see through thank you for always coming through and providing fast shipment.

June 30, 2026
Unprompted review
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Reply from thepixieboutique.com

Thank you R Fuentes, we appreciate your candid feedback! Thank you for shopping with us! 😘

Rated 5 out of 5 stars

Great quality items

Great quality items. Easy to purchase. Delivered in a timely manner. Found some great items for the lady and the price didn’t break the bank! I’ll be back for more!

July 24, 2026
Unprompted review
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Reply from thepixieboutique.com

Thank you so much for your honest review! We appreciate you. Thank you for shopping with us!

Rated 5 out of 5 stars

My Wonderful experience …

It’s always a great shopping experience,Quality is amazing,The shopper Kim her kindness is awesome,Her knowledge is unmatched,Her sou is genuine love shopping at pixie.

July 30, 2026
Unprompted review
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Reply from thepixieboutique.com

Thank you so much! You are a great client! Thank you for your patronage and for so many years!🥰

Rated 5 out of 5 stars

I had a great experience shopping with…

I had a great experience shopping with this online boutique! The customer service was outstanding—they were friendly, responsive, and went above and beyond to answer my questions and make sure I was happy with my order. The quality of the pieces exceeded my expectations. Everything is beautifully made, fits perfectly, and looks even better in person. You can really tell they take pride in what they offer. I'll definitely be shopping here again and highly recommend this boutique to anyone looking for stylish, high-quality clothing and exceptional service!

May 15, 2026
Unprompted review
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Reply from thepixieboutique.com

Thank you so much! We appreciate the detail and time taken to write this! Thank you for sharing your thoughts on our service, we greatly appreciate it. 🥰

Rated 5 out of 5 stars

10 out of 10.

10 out of 10.
Every product and ever shopping experience I’ve had with pixie over the past several years has exceeded expectations!

January 1, 2026
Unprompted review
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Reply from thepixieboutique.com

Thank you Ambelee! We appreciate your honest review! We so appreciate you! The Pixie Boutique

Rated 5 out of 5 stars

I’ve been shopping with this boutique…

I’ve been shopping with this boutique for almost six years, and I honestly can’t imagine my closet without them. One thing I’ve learned over the years is that when you’re sourcing beautiful, high-quality luxury pieces from around the world, occasional shipping delays can happen. That’s just part of the reality for any small business. What sets this team apart is how they handle it—they’re always transparent, communicate proactively, and work hard to offer alternatives if something won’t arrive within your specific timeline.

Kim is absolutely incredible. She’s always responsive, keeps you in the loop, and genuinely cares about making sure you’re happy with your purchase. Whenever I’m torn between pieces, she’s happy to share her honest opinion and styling expertise, which I trust completely. You can tell she’s truly dedicated to her customers.

I’m so grateful I stumbled upon this business years ago. Thanks to Kim and Mary, my closet has become everything I dreamed it could be. Their customer service, eye for beautiful pieces, and genuine care for their clients keep me coming back year after year. I couldn’t recommend them more!

July 30, 2026
Unprompted review
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Reply from thepixieboutique.com

Well HELLO! You have been nothing but a fabulous customer! Thank you for supporting us and always being so great to our team! Kindness goes a long way! Thank you!!!

Rated 5 out of 5 stars

I recently placed an order with Pixie…

I recently placed an order with Pixie Boutique that had some shipping delays. Although that was an inconvenience what stood out to me was Kim’a excellent communication and prompt replies to my inquires. They assumed responsibility and at all times kept me updated. So despite the delay they made it right and even offered me a nice pair of sandals to make up for it. Win, win…so l recommend. Kim is wonderful!

July 1, 2026
Unprompted review
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Reply from thepixieboutique.com

Thank you so much for the honest feedback! We do value every client and we always hope to make things right! Being a small business can be hard, thank you for understanding!

The Pixie Boutique 🥰

Rated 5 out of 5 stars

Ive made a few orders now and have had…

Ive made a few orders now and have had such a great experience! Everything arrived on time and my order was correct everytime! Quality is better than expected!

July 30, 2026
Unprompted review
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Reply from thepixieboutique.com

Hi Selina,

Thank you for your honest review. We truly appreciate you taking the time to share your experience with The Pixie Boutique. Your feedback means a great deal to our team.

We look forward to continuing to provide the best service possible and hope to welcome you back again soon. Thank you for your support.

The Pixie Boutique

Rated 1 out of 5 stars

I placed orders for multiple items and…

I placed orders for multiple items and I still haven’t received every time you get in touch with a customer service agent you get the run around… they’re very rude… The website clearly offers two week ship outs… but somehow you choose this option it’s always delay after delay.. When you finally to the customer service they somehow make you feel bad because you choose the bulk shipping…. Yes they offer Fed Ex shipping but the prices are expensive. I will no longer patronage this company.

July 8, 2026
Unprompted review
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Reply from thepixieboutique.com

My name is Jessica, and I am the supervisor for The Pixie Boutique.

I personally spoke with Nicole to discuss the concerns she raised regarding her order. During our conversation, I explained that the shipping method selected was our complimentary bulk shipping option. As disclosed on our website, this shipping method typically takes approximately 4 to 12 weeks for delivery.

Our products are not manufactured or shipped from Dallas, Texas. They are produced internationally before being forwarded to our Dallas distribution point for final delivery. Because The Pixie Boutique covers the cost of moving these shipments internationally when customers choose our complimentary bulk shipping option, we must use more economical freight methods, which naturally require additional transit time.

I sincerely apologized to Nicole for the delays and took responsibility for the inconvenience she experienced. We always strive to provide excellent customer service, and when delays occur, we do our best to communicate openly and resolve concerns.

Moving forward, I advised Nicole that if delivery speed is important, we strongly recommend selecting our direct FedEx shipping option at checkout. It is our fastest and most reliable shipping method and helps avoid the extended transit times associated with complimentary bulk freight.

While we regret that Nicole experienced delays, we have acknowledged the issue, apologized, and explained the shipping process as transparently as possible. There is little more we can do beyond continuing to improve communication and encouraging customers who need faster delivery to choose the expedited shipping option.

Rated 5 out of 5 stars

Great customer service and great…

Great customer service and great product. I buy a lot and I absolutely love everything. Quality is superb. I’ll continue to buy and tell all my friends to buy too.

July 29, 2026
Unprompted review
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Reply from thepixieboutique.com

Thank you for the honest review. We definitely are customer oriented and want to ensure everyone is taken care of. We appreciate the feedback and look forward to assisting you again in the near future.

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