Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The chat line was helpful but your system of advising people of a win needs some improvement, I think. The email does not say how much - perhaps understandable, for security reasons - but your websit... See more
Company replied
After having some major problems with my account which I've documented on here I was contacted by Rita in customer care. Rita was extremely helpful in sorting the problems out and certainly restor... See more
Company replied
I really appreciate the pools site as they have a large variety of low RTP casino games which are good for high winnings. Collette offered me amazing support today as promotions team hasn't credited m... See more
Company replied
Company details
- Gambling Service
- Betting Agency
- Casino
- Lottery Vendor
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Written by the company
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Contact info
United Kingdom
- Support@thepools.com
- www.thepools.com
4.4
Excellent
1K reviews
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Reply from The Pools
We are happy to hear that our email replies were helpful and prompt from our Player Support Team. We appreciate your positive feedback!
LOIS dealt with my problem efficiently…
LOIS dealt with my problem efficiently and very quickly. Great service . Thank you
March 12, 2026
Unprompted review
Reply from The Pools
We're happy to hear that Lois resolved your query quickly and efficiently. We appreciate you taking the time to leave us this great feedback.
Great chat with Denis.
March 11, 2026
Reply from The Pools
We're glad you had a great experience with our player support agent, Denis. Thank you for your positive feedback; we appreciate it a lot.
Reply from The Pools
We are so glad to hear that our player support team was helpful. Thank you for your positive feedback; we appreciate it.
Super fast response to my query with an…
Super fast response to my query with an explanation. Thank you Colette!
March 10, 2026
Unprompted review
Reply from The Pools
We're happy to hear that our explanation from Colette was helpful and our response was fast! We appreciate you taking the time to leave us feedback.
Reply from The Pools
We're happy to hear that you received helpful assistance from Colette in our player support team. Thank you for your positive feedback; we appreciate it greatly.
Had a query
Had a query, contacted customer support, Sharon was the Player Support Agent who was very quick in responding giving me clear and direct instructions on the details I requested.
The fault lay with me.
Well done Sharon!
March 9, 2026
Reply from The Pools
We're happy to hear that our support team provided you with quick and clear instructions. We appreciate your positive feedback and are glad we could assist you effectively. We will pass your comments on to Sharon Thank you!
The Pools tradition is safe
The Pools tradition is safe in your and your staffs hands thank goodness
February 27, 2026
Reply from The Pools
We're so glad to hear that you feel this way! It means a lot to us that we're meeting your expectations for the Pools tradition.
I made a mistake while paying my pools…
I made a mistake while paying my pools renewal the person (Julie) turned my mistake and concern into a very swift easy and pleasant transaction nothing could be improved Julie and the transaction was excellent service
March 5, 2026
Reply from The Pools
We're happy to hear that the renewal process was swift and pleasant, even with the initial mistake. We appreciate your positive feedback regarding the excellent service you received. We will be sure to pass your comments onto Julie Thank you!
Reply from The Pools
We're happy to hear that our email communication was quick, courteous, and helpful. Thank you for your positive feedback; we appreciate it.
I had a good experience with your lady…
I had a good experience with your lady she was good at her job
March 2, 2026
Reply from The Pools
We're glad you enjoyed your experience! It is wonderful to hear that our team member met your needs. We appreciate your feedback!
Great customer experience,advisor…
Great customer experience,advisor listened and explained all clearly
March 2, 2026
Reply from The Pools
We're happy to hear that our advisor listened and explained everything clearly, leading to a great experience. Thank you for your positive feedback.
Although their have closed my account…
Although their have closed my account the team have been very helpful and treated me fairly in what was owed to me
March 2, 2026
Reply from The Pools
We appreciate you sharing your experience. We're glad to hear that our team was helpful and fair while closing your account. Thank you for your positive feedback.
Communication was via email
Communication was via email, reply was quick, courteous and helpful. My initial email request was resolved immediately and provided me with an alternative solution which I hadn't considered. Very satisfied with outcome.
March 2, 2026
Reply from The Pools
We're happy to hear that our email communication was quick, courteous, and helpful. We're glad your request was resolved promptly with an alternative solution. Thank you for your positive feedback; we appreciate it.
Lois this best
March 1, 2026
Unprompted review
Reply from The Pools
Hi Lewis
We're happy to hear that you had such a positive experience from our Player Support Team! We appreciate you taking the time to share your feedback regarding the efficient and helpful assistance you received from Lois.
Best Wishes
The Pools
Used to get rewards regularly until I…
Used to get rewards regularly until I had a moderate win and cashed out.
Upon cashing out, it left my lifetime balance in the positive of approx £150.
This was almost two months ago, since then, the RTP is near 0 & the rewards are completely Non-existent.
I messaged to ask why this was and if I had been "gubbed/blocked" from promotions, and was told no, you're account is fine.
So what happened?
Gut feeling is the system doesn't like players in positive credit and automatically reduces returns and rewards based on this.
Only thing I will say in their defence is that they do pay withdrawals without issue.
I promise this is a fair and accurate opinion.
March 1, 2026
Unprompted review
Reply from The Pools
Hi
Thank you for your feedback! Your experience of not receiving rewards and seeing a low RTP after a win is understandably frustrating. However, RTP is a long-term average calculated over millions of spins and thousands of players. It does not guarantee a specific return over a short period or for individual players, so it’s normal to experience periods where your returns are much lower (or higher) than the stated RTP. I can absolutely confirm your account has not been blocked from winning or have your returns or rewards been reduced at anytime due to your account having a positive credit. The RTP percentage for each game is available in the game’s information section, and it’s designed to be a guide to long-term performance, not a guarantee for short-term play.
Awful
Awful, spent 40 quid and barely won anything even with my free spins might be just no luck... Was looking forward to coming back to it but maybe not.
February 25, 2026
Reply from The Pools
Hi Tris
We appreciate your feedback and are sorry your experience didn't meet expectations. We value your patronage, and we'll use your comments to improve.
Best Wishes
The Pools
I just love playing slots and your site…
I just love playing slots and your site seems pretty cool thanks
February 20, 2026
Reply from The Pools
HI Anne
We're happy you find our site cool and enjoy playing slots. Thank you for your positive feedback; we appreciate it very much!
Best Wishes
The Pools
Reply from The Pools
HI Alastair
We're happy to hear that you appreciate the weekly free bet! We're glad you enjoy this offer every Friday and thank you for your feedback.
Best Wishes
The Pools
Bot help useless & too long responding…
Bot help useless & too long responding much better when agent joined - well the 2nd agent Karen who resolved a long standing login issue quickly
February 27, 2026
Reply from The Pools
Hi Dave
We appreciate your feedback. We're sorry the bot was unhelpful, but we're glad the agent resolved your login issue quickly.
Best Wishes
The Pools
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