Initially felt tentative about using a website unknown to me but it was the only place I could find a wine I particularly wanted and so gave it a try. Very pleased I did. Service was excellent. Wi... See more
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See what reviewers are saying
I live half a mile from the Perveyor and collected my order after receiving a telephone call to say that it was ready for collection.The cost of delivery was reinburst without any problems I was in... See more
Reading the reviews, the purveyor.com is obviously a popular and well-liked site, and I'm not in the habit of giving poor reviews, however, I did order a 2002 Cristal, and a 2004 was delivered.... See more
I was organising an informal wine tasting at work and came across this really cool site. Loads of information on wines and spirits, and great prices too. It was easy to order, the wines arrived o... See more
Company details
Information provided by various external sources
Buy Fine Wine and Spirits online from The Purveyor. A selection of premium Red Wine, White Wine, Sparkling Wine, Champagne and Spirits
Contact info
67-70 Charlotte Road, EC2A 3PE, London
- +44(0) 1329 245791
- customerservices@thepurveyor.com
- www.thepurveyor.com
Great service
I've been buying from The Purveyor over a year now and cannot fault them - great site, product range and service, efficient and professional. And now loving the blogs, they clearly know their market. Great!
October 23, 2011
Unprompted review
Wonderful website! Will definitely use them again.
I bought several bottles of Champagne for a special anniversary recently. Service was helpful and friendly and the bottles arrived on time and were beautifully gift wrapped. Perfect! Thank you, helped make the day very special. CHEERS!
October 18, 2011
Unprompted review
Excellent all round
Couldnt fault anything about the service, the quality, the price or the ease of purchase. Highly recommended, especially for whisky...
October 18, 2011
Unprompted review
Excellent - very satisfied, and will certainly re-use the site.
I purchased premium whisky from the site as a gift, and it arrived in good time as promised. The brand was one I couldn't find elsewhere either online or in stores - the site is very informative about it's products. Not the cheapest, but certainly value for money. Very happy with the level of service, although I'm still to try them for overseas delivery.
October 18, 2011
Unprompted review
Perfect presents
I bought some wine from The purveyor for my father and it arrived promptly. He was very pleased with the selection - thank you for your help in selecting the wine! Really easy company to order from - will be back.
October 13, 2011
Unprompted review
First class!
Excellent range at good prices, all within a slick and easy to use website. Always enjoy looking for new things and know whatever I order will arrive when they say it will.
October 13, 2011
Unprompted review
A fantastic alcohol site
The website is easy to navigate and the updates I receive are very welcomed and informative. The ordering process from beginning to end has always been spot on.
October 12, 2011
Unprompted review
Best alcohol on line site I have used
From placing the order to receiving the goods, it was really slick and very easy.
October 12, 2011
Unprompted review
Very impressed!!
Such a good service, lot's of choice and the main thing is it arrived on time. Will definitely use them again
October 12, 2011
Unprompted review
disappointed!!
I booked an expensive bottle of Perrier Jouet Belle Epoque Champagne for the cost of £85, not including shipping, to be sent as a special thank you for France. The website 'specialises' in sending gifts abroad, hence my order. I paid for the shipping and on the website told it took 3 days to deliver - My order took 14 days to reach its destination after 4 phone calls and emails from me chasing the Purveyor to find out where my delivery was. Not once was I given an apology or explanation, I didnt even get the shipping fee reimbursed!
It took so long to deliver, the moment was lost - it was no longer the special thank you I had wanted!
October 11, 2011
Unprompted review
Reply from The Purveyor
We are always disappointed if a customer doesn’t receive 100% satisfaction.
However, having gone through all the paperwork and communications (which is available to Trustpilot if necessary), we would comment as follows;
Whilst we are happy to attempt delivery almost anywhere, nowhere on our website do we claim to be specialists at shipping abroad as you state. The website does indeed state 3 days – however it states this is for UK mainland. Your original order in fact stated the shipping address to the the same as the billing address. Both are UK addresses. You subsequently changed this to an address in France.
Your order was placed at 3.30pm on August 23rd – the homepage of our site clearly states that 2.30pm is the order cut off so immediately your order falls into the next day, the 24th, and it is from this point that the order is shipped and delivery timings measured.
Our courier attempted a delivery on August 25th and 26th but there was no-one in. This was in fact at most 2 days after the 24th. And to France. Clearly we can’t be expected to know if/when the recipient is at home but we achieved getting the package to the door in France within 24-48 hours.
All these points were continually emailed to you to keep you informed – yet you say you were given no explanation or apology - there was in fact an apology in the email from the customer service team - and as you responded to these emails we know you received them.
As I’ve stated earlier we are happy to share these communications with Trustpilot to defend our honour and integrity.
You emailed us again on September 6th continuing to chase delivery even though successful delivery had been made the day prior. Given the unusual surname it would suggest it had been received by a family member and given the amount of chasing it seems odd that they didn’t let you know they had received it already.
As a member of Bradford & Bingley Rugby Club for which Purvoyer are a sponsor I bought wine using the discount and will use again great quality and value
Use the discount and buy some wine great value..
October 11, 2011
Unprompted review
A Cracking Site
I love the blog on this site as well as the range of spirits, wines and champagnes. Delivery is always within two days even when you order for five days. I hear the range is getting larger for Christmas.
October 11, 2011
Unprompted review
Excellent website & service
I found the website easy to use & I had no problems with delivery. My wine came in a few days and packaging was good.
October 11, 2011
Unprompted review
the best internet site for alcohol I've ever used
I used this site to buy some champagne as a birthday gift. The site looks really nice ! And actually there were so many champagnes to choose from I dint know which one to pick. But the bit I really liked was that they put a gift message on it for me before sending off to my friend. The thing about internet sites is that we tend to take them for granted and only shout when it goes wrong. These guys were just really nice.
I've even been back a couple of times since
October 10, 2011
Unprompted review
Great service, products looked amazing on arrival.
My order arrived beautifully gift wrapped & on time, everything I would expect. Thanks!
October 10, 2011
Unprompted review
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