Ordered 2 items never received, took my money and now being investigated by the bank.. sent 4 emails throughout 4 weeks and 2 FB messages but nothing! Awful service
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They accidentally printed my name wrong on the mug I ordered so I got in touch and they replied immediately and couldn't have been more helpful. Sent me the mug I ordered plus another one as an apolog... See more
Impressive selection of products. I wanted a bespoke 50th gift and found it incredibly easy to navigate website and order. Gift has arrived and it's brilliant. Service from ordering to delivery is... See more
Company replied
Absolutely delighted with all the Celtic things I bought from the Retro Hut. Their representative Steve was 1st class and went above and beyond to ensure the highest customer service. I highly recomme... See more
Company details
Information provided by various external sources
Retro Football Phone Cases, Mugs, T-shirts and anything Retro.
Contact info
Leeds, United Kingdom
- support@theretrohut.com
- www.theretrohut.com
4.5
Excellent
83 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never order from these!
Ordered 2 items never received, took my money and now being investigated by the bank.. sent 4 emails throughout 4 weeks and 2 FB messages but nothing! Awful service
July 13, 2021
Unprompted review
Advertisement
I would never buy from this firm again…
I would never buy from this firm again a week i have been waiting for my items to go to post 7 days now & still not on there way . I paid up front but can not get my orders or a refund just keep been fobbed of i would advise people to look some were else .what a load of rubbish i did not hear from any one for 3 days until i emailed to find out were my orders is got told would get it this week but still not on its way were is the mug dont you even have them in stock .this is not the way to treat customers let them no what is going on stright away if not got items in stock & reund them asap not after a week. i just want my money back i dnt want to deal with cowboy firm who dose not let there buyers no were there items are
January 20, 2021
Unprompted review
Reply from The Retro Hut
Hi Ernest,
Thank you for your review, we take all good and bad reviews to heart.
As dissappointing as it is to receive a 1 Star review, this does not come as a surprise to us.
Let us led some light on this order.
We had a supplier issue (a Very Rare Occassion).
Ernest has emailed over 10 times, sometimes twice a day over the last week, we have replied to the majority of these emails stating the same answers, offering a refund AND still send his order out as an apology, surprisingly Ernest emailed this week saying he just wants his money back, (which was refunded and Ernest was notified) due to refunds taking a few days to get back to the customer through our site, we received a number of emails claiming to be fobbed off and wants his money back, which is completely fine and understandable, yet even though we have confirmed a refund has been processed a number of times to Ernest, he still asked the same questions repeatedly, it is of little surprise all of this customers reviews are 1 star, so we'll just leave that there.
They were great a fab service the…
They were great a fab service the products that I ordered were fab and were so easy to deal with and keeping in contact with my order will deffo use in the future
January 6, 2021
Very quick to respond to all my…
Very quick to respond to all my questions. Product was excellent too. Definitely recommend
January 2, 2021
Advertisement
Bit of a delay in receiving mug (couple…
Bit of a delay in receiving mug (couple of days) but contact was kept between us so not a problem. Quality item as usual.
October 24, 2020
Ribble Weldtite Merchandise
I would thoroughly recommend The Retro Hut to any one. The communication throughout the whole process of buying was spot on!
I will be buying quite a lot more product in the not too distant future.
September 23, 2020
Unprompted review
Advertisement
Great service and easy to order
September 19, 2020
Unprompted review
Parkgate fc Merch....
Website was easy to use and made my purchase a doddle. Very prompt delivery too.
September 15, 2020
Unprompted review
Very nice mug
Very nice mug. Quality finish..quick delivery and it goes in the dishwasher 👍
August 24, 2020
Unprompted review
Great product
Great product
Excellent service
And supporting local football
August 24, 2020
Unprompted review
Advertisement
Reply from The Retro Hut
Hi Steven, the design you purchased has a faded pattern, this is the design of this actually product, I'd be happy for you to email some pictures via email to support@theretrohut.com and I will reply showing you what I mean, but our products are all quality checked so I'm pretty sure it's this faded design for this case, please email us so we can check this for you, Thanks
Very happy
Love my new Ribble Weldtite mug which was packaged brilliantly and arrived bang on time, very pleased.
August 23, 2020
Unprompted review
Arrived very quickly ,after my order
Arrived very quickly ,after my order, and well packaged.
No damage on the mug and is sat proudly in the glass cupboard.
Nice looking mug
August 16, 2020
Unprompted review
No pictures of phone case on the model…
No pictures of phone case on the model of my phone, slightly different from expected but still good!
August 10, 2020
Unprompted review
Reply from The Retro Hut
Hi Charlie, unfortunately it is pretty much impossible to get a mockup of every phone model as there is hundreds and they simply don't exist, i would however, love to hear what was different to what you were expecting as the previews are for a full wrap case like you ordered? please email support@theretrohut.com and we will try and help more, Thanks, Steve
Advertisement
Ordered 6 placemats
Ordered 6 placemats, very good product. Will buy again
August 3, 2020
Unprompted review
Reply from The Retro Hut
Michael, please email support@theretrohut.com with a picture of which one, no need to return, we'll send a replacement, we would have done straight away if you emailed, Regards, Steve
Quality
Ordered 2 personalised mugs both where delivered promptly and where very good quality. Would definitely recommend👍
July 21, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.