Therightpropertygroup Reviews 25

The Right Property Group- I found them to be very professional and helpful. The property was lovely and clean. Everything ran smoothly from start to finish. Would definitely use again.

Had a lovely stay with this company in sunny Morecambe. The property was newly refurbished & perfect for our stay. The bookings team are very polite & helpful and answered any questions i had quickly. Will definitely stay again!

I’m not sure who’s writing The ‘Right’ Property Groups 5* Reviews but in my honest and brief experience there unfortunately wasn’t anything this company did ‘Right’. They would get negative Stars if that had been possible.

I’m a Property Owner and decided to try an Agent mainly due to my planned travel commitments. This outfit is run by a wife & husband both Directors and I carried out as much due diligence as possible with 'the wife' who apparently does not want to be mentioned by name. So, clearly this fair & truthful Review is a great concern.

The wife definitely talked a ‘good story’ whilst being extremely misleading, deceptive and blatantly lied about their capabilities which cost me dearly in wasted time and money.

I had wanted to affect a smooth handover which became impossible due to the chaotic and unreliable way this ‘business’ operates. It will come as no surprise they do not encourage their Property Owners to have any involvement but it was abundantly obvious they’d struggle to organise the ‘proverbial in a brewery’!

I fully appreciate mistakes get made but this business simply couldn’t get any of the basics ‘Right’. They outsource ‘everything’ and didn’t have a grip on ‘anything’ right down to the really ‘naff consumables’ that would be more fitting in a Cheap Brothel than a Premium ‘Home from Home’ Airbnb.

I lost all confidence in this shoddy ‘operation’ very quickly after having parted with £1,200 (!) as a pricey ‘On Board’ set-up fee. A credible and reputable business should have the confidence to do what it ‘Says on the Can’ before it starts levying high fees on a trust us, we’re the ‘Right’ choice basis and I clearly got duped and scammed.

And if you Terminate, as I did PDQ you will pay dearly for it! Any co-operation quickly vanishes and you will get the real run around. Even more alarming is their ‘Real Commission’ structure as you’ll be told it’s is 15% (+ VAT). Take it from me, that morphs into a minimum 30% (+ VAT) on not only the accommodation but also the Cleaning Fee and whatever else they can squeeze out. Overall you will be hit by at least 50% of any income stream!

There’s a real lack of transparency and nor will they willingly evidence what Guests are actually being charged through the platforms they use so, all very irregular with a clear one-way benefit.

A testament to any well run business is how they also deal with problems that do arise. I got passed over to 'the husband' who proceeded to put a lot of effort into just Avoiding Responsibility and ignoring their obvious incompetence. Of course any mention of them parting with any due reimbursement is like getting blood out of a stone which I assume they see as 'smart' but it's incredibly pretty and dishonest.

Our brief, unfortunate, stressful and time-consuming association was a really bad experience, an expensive mistake and a big learning curve. As a Warning to others, TRPG proved to be unreliable, untruthful and untrustworthy.

Running a good and successful Airbnb is not actually difficult or ‘Rocket Science’. The saying, ‘If you want something done properly, do it or control it yourself’ always rings true. It’s very rewarding if you approach Serviced Accommodation in the ‘Spirit’ of providing good hospitality and going the ‘extra mile’ as Genuine 5* Reviews are well worth the effort and your revenue will undoubtedly double.

Review updated on 29.2.24 in response to The ‘Right’ Property’s somewhat desperate threats 8.5 months later …

This outfit are clearly ‘clutching at straws’ in an unprofessional attempt to validate their ‘consistently inconsistent’ business model.

It is quite bizarre this shoddy business is simply unable to accept their ineptitude, continue to seek to avoid any responsibility and feel it is in some way acceptable to try and shape themselves as the victims.

I stand by everything I have written as the Truth. I also have witnesses to the chaos they caused plus recorded conversations so, if they wish to waste time in taking this further, be my guest as I’ve got no problem evidencing in Court all the many failures I genuinely experienced, along with seeking a substantial counter claim.

Lastly, one would also think they would have removed my details from their database but no, they continue to email me on a regular basis with their sales & marketing misinformation so, go figure on that too.

Very clean & hardworking staff who will help with anything you need or ask. Also the communication was fast, which meant everything went so smoothly. I will be visiting again for sure. Thanks 🙂

Having taken 2 buses, & 3 trains so that my 88 year old mother could spend the weekend with her grandchildren I was phoned 20 mins before I was due to get there by your office to say the property I had booked was no longer available (there was a leak) & I could either have,
1) an alternative property 15 miles away (I have no transport)
2) a refund

So I am now nearly 400 miles from home with my 88 year old mother, & that's it, no other help offered, requested, but refused, & to be told that it was fair that I receive a refund because I couldn't make the alternative work