Thesecondshelf Reviews 3

I ordered a book from them weeks ago, as a gift. Nothing was ever sent apart from an order confirmation that said I would get another email when my book was dispatched. It was never dispatched, and I've followed up with three polite emails that were never answered. I've had to dispute the charge with my bank to try to get a refund. Quite shocked as I've never heard anything but good things about this shop, I was so excited to purchase from them. Going by the other review I'm not alone though.

I sold two books to Allison at The Second shelf back in August. It’s October tomorrow and she has not paid me. She has ignored several of my emails and Instagram DMs, always seems to have an excuse to delay paying, and says she’s instructing payment today, or ASAP, and then doesn’t. She has blamed factors ranging from staffing issues, travel and workload - yet always has time to post numerous stories on Instagram. I’m let down because I always admired this business and its mission. I’ve spent close to £2000 on items here, and supported it during the pandemic. Unfortunately the disarray of its management and astonishing disrespect of patrons like me have ruined it. I cannot vouch for the trustworthiness of its management or its integrity as an organisation.

The website is easy to navigate and use, the products are well described and the shipping charge is fair. My order came BEAUTIFULLY wrapped and presented with a free bookmark, which was a nice touch. Payment was taken promptly, order was dispatched and delivered promptly and everything went perfectly. I highly recommend The Second Shelf.