The Secret Garden Designer Jewellery Reviews 

1,507
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What an amazing service from The Secret Garden. I ordered a beautiful Nicole Barr necklace, after receiving a marketing email from The Secret Garden (it shows they work)! I placed the order on a S... See more

Rated 5 out of 5 stars

The Secret Garden is my favourite place for jewellery gifts - whether I’m treating myself or others. I’ve been a customer for over 20 years! Milena has an eye for something just a little different a... See more

Rated 5 out of 5 stars

Ordered a troll bead for a special birthday, arrived really quickly & recipient was delighted. Have just ordered second one as last minute gift paid extra for next day delivery arrived on time. Will... See more

Rated 5 out of 5 stars

Excellent service speedy delivery. Attractive design lovely coloured bench. Very lightweight however so time will tell if it lasts. Not 100 percent sure worth price. But that being said would buy aga... See more

Company details

  1. Jewelry Store
  2. Jewelry Designer
  3. Watch Store

Written by the company

The Secret Garden is a jewellery business in Basingstoke owned and run by Milena. Milena imports jewellery: silver and semi-precious stones from Italy and Mexico, and Baltic amber from Poland, as well as designs her own range (Milly 925).


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,507)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Ordered again

Ordered again, as was given a discount card in with my last purchase.
Cannot fault them! Items are sent within 2 days of ordering and with free postage over a £20 spend is why I keep returning to this company!
Just waiting for my Halloween trollbead now! Cant wait.

September 14, 2021
Advertisement
Rated 4 out of 5 stars

Website totally went wrong

Website totally went wrong, but when I rang to try and sort the problem, the company were very efficient and helpful. I am an old customer and was shocked at not being able to make my order, however, when talking to a REAL person everything was soon sorted and I will make further orders with the company. Technology is not always the best way to go, human contact is!

September 11, 2021
Advertisement
Rated 5 out of 5 stars

Thank you

Thank you, ring bought as a present and the recipient very happy with it. Item arrived promptly and earlier than the estimated delivery date. Second time I have ordered from the Secret Garden and both times very happy with both the products and the service.

August 23, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look