Very quick delivery. We had an issue with what was delivered, this was resolved after some emails and copies of the label sent but be prepared if there is a problem, you will need exact evidence to g... See more
Company replied
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Review summary
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Reviews shaping this summary
The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... See more
Company replied
Googled for a specific mattress and the sleep people came up had everything we were looking for ordered without problem delivered without problem. Mattress exactly as described and it is perfect for... See more
Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... See more
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Company details
Written by the company
Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Contact info
Royds House, Royds Mill, WF5 9YA, Ossett, United Kingdom
- 01924764907
- info@thesleeppeople.co.uk
- www.thesleeppeople.co.uk
4.0
Great
265 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 month
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Excellent service
I have bought a couple of mattresses from The Sleep People - they are excellent value, and were delivered promptly with no problems. Highly recommended.
December 8, 2025
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Outstanding!
I bought a bog standard foam mattress (no memory foam) for under £90 (Single size) for my guest bedroom and its more comfortable than my £800 mattress - says it all really!
December 8, 2025
Peaceful sleep
I received the mattress within days. Communication was excellent, regular updates and ability to track the delivery.
Best of all, the mattress is like a cloud.
Excellent value for money.
December 8, 2025
Wonderful customer service
We bought a mattress for our sons birthday and I stupidly opened it and realized I had got the measurements wrong. I spoke to Rebecca on the phone who was incredibly kind and said we could keep the mattress, and that she would refund it as we could not use it for the current bed. We have since bought the correct mattress and are super pleased with both the product and customer service we received. There were no hidden costs, only kindness. Thank you Rebecca!
December 5, 2025
Unprompted review
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Bed was bought for my grandson
Bed was bought for my grandson.
He was very happy with it on his new cabin bed .
We were happy on its price abd how quickly it was delivered.
November 12, 2025
Good price, fast delivery. Easy process
Good price. Fast delivery. Seems like a good quality product - although not tested yet!
Everything went easily and well.
November 18, 2025
Great for aching joints hard foam mattress
Googled for a specific mattress and the sleep people came up had everything we were looking for ordered without problem delivered without problem. Mattress exactly as described and it is perfect for requirements.
Had a couple of nights sleep on it now and much easier on the joint pains thank you
November 19, 2025
Unprompted review
Amazing!
Mattress is perfect, extremely soft and packaged well for easy unboxing, definitely recommending this company to anyone in need!
November 5, 2025
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Very Good Service
I found it very easy to order the mattress. It was delivered on time. The mattress is very good and my sleep has significantly improved since I started using it and represents good value for money. I would recommend it.
October 22, 2025
Excellent customer service
I ordered a mattress from The Sleep People. It was a good quality item delivered promptly. Unfortunately it did not fit my irregular sized bed well enough and I had to return it. This was handled well by the company and a refund issued promptly. Customer services were excellent with quick and helpful email responses
October 31, 2025
Quick delivery can't fault that
Quick delivery can't fault that, overall quality of king size mattress not great but can't expect miracles for the price. Getting a memory foam mattress topper to alleviate the uncomfortable spring feeling.
October 27, 2025
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Terrible experience!!
Terrible experience!!
I bought a mattress through Groupon sold by the sleep people limited When the mattress arrived, it was nothing like the description or photographs shown on your website. The item was advertised as approximately 23 cm in depth, yet the mattress I received measures only 16 cm. The quality is also extremely poor — it collapses to the floor as soon as someone lies on it, offering no proper support.
I immediately contacted Groupon customer support and submitted photographs showing both the incorrect depth and the collapsed mattress, but after more than two weeks, I still have not received a refund or confirmation that one is being processed.
All I have received is emails apologising but no money !
All I hope is that I don’t lose my money
October 23, 2025
Unprompted review
Reply from The Sleep People Limited
We’re sorry to hear about this and understand the frustration caused. Unfortunately, refunds for Groupon orders cannot be processed manually by us, as they are handled directly by Groupon. We hope to hear that you have now been reimbursed; however, if this is not the case, please contact us at info@thesleeppeople.co.uk so we can assist further where possible.
A very easy transaction and prompt…
A very easy transaction and prompt response from their customer service team! Besides a very comfortable mattress which they expedited as delivery is usually 4-5 days. Thank you.
October 14, 2025
Pleased that everything as ordered
The main reason my experience was great, was that the mattress was actually the size I ordered (unlike the one I ordered from a different seller)! It was very reasonably priced, arrived quickly and my daughter finds it comfortable.
October 2, 2025
Had the correct size of mattress for my…
Had the correct size of mattress for my daybed, small European, a range of mattresses available, quick delivery, comfortable mattress. Good value for money
October 9, 2025
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Simple and easy to order
Simple and easy to order.
Items came within the stated time frame.
October 6, 2025
5* service
Easy to access online site, chose what I wanted & delivery was quick which was essential for me. Whole experience was positive from start to finish.
October 2, 2025
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