Seater Sofa Throws Reviews 32

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Don’t bother with the sofa throw company, slow dispatch, received the wrong items, can’t get through by phone, so contacted them via their online email, still no response, they are obviously not inter... See more

Rated 5 out of 5 stars

I don't know why there are so many negative reviews. It got me worried after I ordered but it came via evri in good time. It was an absolutely huge throw and for the amount I paid was a huge bargain.... See more

Company replied

Rated 5 out of 5 stars

I ordered two very large sofa throws recently. They had just the size and colour I was looking for. I have to say I was a little hesitant based on some reviews here but I received good service. The go... See more

Rated 1 out of 5 stars

This company take your money and don’t deliver the goods. Have tried to contact them via email and phone and don’t reply. Bank now investigating issue Update: Further to your reply the details yo... See more

Company replied


Contact info

3.6

Average

TrustScore 3.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just received my large sofa throw

Just received my large sofa throw! Absolutely made up with it. The quality of the fabric is excellent and looks to be hard wearing. I paid £30 for it and quite honestly I can’t believe how such good value it is. Thank you to everyone at The Sofa Throw Company.

March 26, 2025
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

Thank you Clare! So pleased you like your throw and thank you so much for taking the time to share this. We very much appreciate. The herringbone throws are one of our most popular lines which we have continued to stock for many years in an expanding range of colours too!

Rated 3 out of 5 stars

Lovely throws but label printed incorrectly

The sofa throws are lovely, however I did not receive any confirmation emails for my order or shipping, and the parcel was sent to the wrong address.

Customer service was helpful and sent the tracking link, however they printed the shipping label with an incorrect address so I had to go and retrieve my parcel. Thankfully the address they sent it to was close by.

November 30, 2024
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

Thank you so much for your order and so glad you like your throw. An automatic email confirmation was sent to the address given on your order form so I am not sure how this was not received, it could be this went to your spam folder. So sorry to hear of a labelling mistake on your parcel and our sincere apologies and thank you for letting us know.

Rated 5 out of 5 stars

Great value and quality sofa throw!

I ordered a large 3 seater sofa throw, it arrived very quickly and it is great quality. We are over the moon with it, we are going to be ordering a second throw.

November 20, 2024
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

Thank you so much for your order and so pleased to hear you are happy with your throw and for letting us know. We look forward to seeing you again, best regards

Rated 1 out of 5 stars

Just received my large throw and was…

Just received my large throw and was not to pleased firstly with colour, looked more duck egg blue than grey .
When opening the packaging the smell I got was awful, it is obviously being stored in a damp area, the throw smelt disgusting. To be honest I wished I had just repacked it and returned it ,but no I washed it . I will not use it as a sofa throw as it has all fluffy bits coming off it and honestly the material used is naff !!!
I have paid £45 for a throw to cover furniture in my shed .
Don’t waste your money on this bad quality items

July 23, 2024
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

Disappointing and Unfair comments.
We are extremely shocked and disappointed by this person’s unfair claims and actions. Firstly, our products are stored in dry premises and the 100% cotton item this person ordered and received is one of our most popular products which we have been retailing for several years due to popular demand. We of course want all of our customers to be happy with their purchases and as shown on the returns details on our website and order confirmation emails we are always happy to accept returned items for any reason as long as received back unused in accordance with our returns policy. Obviously in the event of any possible issue we can only examine goods once received back and of course refund or replace as appropriate. Unfortunately however this person did not take this course and chose to leave this frankly insulting and unfair post instead.

Rated 5 out of 5 stars

First class customer service, thank you!!!

The communication, response and customer care has been outstanding. The quality of the products is excellent too. I absolutely recommend this company. I read the negative reviews after I'd placed my order, so I contacted the company through their website with my concerns. They could not have been more open and reassuring, I really welcomed that, and the service that followed has been first class.

July 9, 2024
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

Thank you Jo for your orders and so glad to hear you like the products and we very much appreciate you taking the time also to express your satisfaction too with our service and your overall experience. This means a lot to us and we hope to look forward to seeing you again in the future.

With kind regards

The Sofa Throw Company

Rated 2 out of 5 stars

Disappointing

I placed an order of several items and only one turned up !!! It was only after chasing up the whereabouts of the remainder of my order that I received a refund as they said there had been a flood and all the other items had been damaged.
The throw I received was advertised as grey herringbone but just to advise other customers it's a very bluey grey ,,,
Also I paid by paypal, consequently I did not receive any formal order confirmation or receipt from the company , not sure if this is normal ....?

In response to the sofa company's reply ...
Firstly I was merely pointing out the shade of grey to help others it wasn't actually a criticism. However what I do take exception to, is saying that I did not send an email ! Please see below the email sent with regard to the enquiry about the whereabouts of the missing items ...

Order missing! Transaction ID 8LC7111OYD8557154
Jackie Haslam
Thu, 9 May, 11:57 (6 days ago)
to info

Good morning,
I placed an order on the 1stMay for £94.96and received notification from DPD that it would be arriving today.
The delivery arrived this morning but unfortunately when I opened the package most of the order was not there, in fact the only item that was there was the sofa throw, no sheepskin rug or selection of pictures….?!
I would be grateful if you could let me know when the remainder of my order will arrive.
Many thanks

Jackie Haslam

I also stand by the comment I made about not receiving a formal order confirmation but please note it was a question not an accusation !!

May 1, 2024
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

Unfair and inaccurate. This person ordered and received the correct grey throw. She did not raise any issue or query with us directly nor did she exercise her right to return the item which she was free to do so in accordance with our full returns policy as shown on the website and order confirmation email. Instead she chose to post her review making accusations. Order confirmations are sent directly to customers upon receipt of orders and an email confirmation was duly sent to the email address given on her order form . The rest of the claims made in this person’s review are equally unfair and inaccurate. Please see email sent to this person on 10 May as follows
Date: 10 May 2024 at 09:18:20 BST
Subject: Your order He Sofa Throw Company

Thank you very much for your order. Just to update you following dispatch of the throw on your order, I had the remaining items booked in for separate dispatch. However unfortunately the warehouse has discovered water damage to some stock in the warehouse including these items and I am still awaiting new stock arrival dates for replacements. I have therefore refunded these items back to your PayPal account for you for the time being.and will certainly let you know straight away as and when new stocks arrive in case you wish to re order.

Rated 2 out of 5 stars

I brought 2 sofa throws from this…

I brought 2 sofa throws from this company for £35 each and £10 delivery. The quality of them is really poor. They claim to be 100% cotton! There are fibers coming off left right and center. My floor is always covered in blue fluff and so are our clothes. My sofas are actually ruined from using the throws. I did email them about this and they wanted me to send them back at my own expense! They throws are really heavy and I wasn't able to take them to get then sent off as I was heavily pregnant at the time. I ended up throwing them away in the end as they are terrible for our health! Would never order or recommend these throws. Complete waste for £80.

December 18, 2023
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

Totally inaccurate and unfair. This person ordered and received 100% cotton throws as advertised. We responded to them directly via email 2 January advising that we are very happy to accept returned goods referring them to and in accordance with our returns policy as shown on our website and in this case, once received back we would then submit the goods for rigorous testing to see how any fault could have occurred since this was not something we had every experienced before with this very popular product which we have been retailing through customer demand for several years. We also offered to pay the returns postage for this customer. Unfortunately we never received any reply to our offer and message from this person and instead they chose to write this inaccurate and frankly quite offensive review here instead. Avoid this person.

Rated 1 out of 5 stars

Never received my Item

I have ordered a large throw back in November 2023, never received. Sent various emails and tried to contact them via phone but no answer. I ordered through The Home furishing company but got an invoice from this company.
I never got a reply or my £45 back.
Scam

November 23, 2023
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

Inaccurate and unfair. Please can this person inbox directly with their name and order number so that we can look into this immediately to resolve in the event of any issue.

Rated 5 out of 5 stars

Brilliant Service

Positive experience from start to finish. Throws were fantastic quality, delivered quickly and great communication from the site from start to finish. Would recommend this site to anyone looking for top quality throws for reasonable prices!

February 13, 2024
Unprompted review
Rated 1 out of 5 stars

This "company" is part of a network of…

This "company" is part of a network of scam companies. Get your money back from your bank.
I placed an order through The home furnishings company and the payment went through as the sofa throw company with a telephone number quoted, which was in fact the numbet of the totally legit sofa snd chair company, who knew nothing of my order.

February 3, 2024
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

Unfair and Inaccurate. Person refunded in full. Avoid this person.

Rated 2 out of 5 stars

Only half my order received

So I placed an order for a throw and cushions, but only received my throw, I've payed £130.00 and to only receive half the goods to say I'm a little disappointed, I've tried to call but just getting answer phone I've sent two emails but as of yet no reply. But must say my throw is beautiful.

February 5, 2024
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

Unfair/Inaccurate. Full order was delivered. No other customer has made this mistake before. Customer has been emailed.

Rated 1 out of 5 stars

Very sorry to have to be sending this.

Very sorry to have to be sending this, but thought might get a response as getting no replies from messages left on phone or 'contact us' form sent twice ( have screen shot of message sent and confirmation). Order no. #16425
Basically have been sent a throw with 2 defects and would like a pre paid postage label to return or acknowledgement that will be reimbursed for item and postage if I return item as paid £10 postage to receive.
Do not want replacement in case similar issues arise.
Please could you respond and then I will gladly post on this site with a more positive review when resolved to my satisfaction.
Thanks.

January 2, 2024
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

My sincere apologies for any miscommunication. Certainly as per our returns policy shown both on the website and order confirmation we are always happy to accept returned goods for any reason as long as received
back to us unused in original packaging and once safely received we can process the refund. I am sorry to hear there appears to be a defect with your particular items and certainly we will fully examine these once received back to establish how any damage could have occurred. I will also inbox you now to re iterate order return and refund for you.

Rated 5 out of 5 stars

Quick Refund

Ordered a throw. Then had to cancel two weeks later as it was about to be dispatched, having been gifted one. They stopped the throw being sent out and refunded within a week.

January 7, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered curtains was informed that they…

Ordered curtains was informed that they came from the warehouse damaged as they were the last pair they would give a full refund. The refund was put in my account in 3/4 days. Very happy with the customer service I recieved

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

I haven’t found throws of this quality and size, for the price!!

I’ve made two orders in the last couple of months. The first order had a slight delay on delivery but Toni emailed me to assure me that this would be rectified the following week once new stock arrived. And it was! (a couple of days delay at most). My second order (similar but in a different colour) arrived bang on time. Very pleased with the quality of the products, the price and the customer service, hence my return business.

December 11, 2023
Unprompted review
Rated 3 out of 5 stars

No Issues

Slight delay in my order, but Toni kept me up to date and the throws arrived yesterday and look great.

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

Never received my order

Never received my order, emailed several times but haven’t had any response.

October 28, 2023
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

Unfortunately we have never received any emails from this customer.. However, as advised directly to the customer due to unforeseen damage to the item, the order was duly cancelled and full payment refunded accordingly.

Rated 1 out of 5 stars

Paid for good and haven’t turned up

Paid for good and haven’t turned up. No reply to emails. Should have trusted my gut and listened to the negative reviews. Don’t make the same mistake I have!

October 2, 2023
Unprompted review
Seater Sofa Throws logo

Reply from Seater Sofa Throws

I am sorry to this. Certainly we process and dispatch all orders or cancel and fully refund if required . However, I have no record of receiving any order or email from this customer referenced here as JB. Please can this customer email their order name and order number as soon as possible so that I can get this looked into immediately . Thank you.

Rated 5 out of 5 stars

Quality Throws & Good Service

I ordered two very large sofa throws recently. They had just the size and colour I was looking for. I have to say I was a little hesitant based on some reviews here but I received good service. The good quality throws were delivered a few days a few days later without any problems with very good communication and updates from the courier, FDL Ltd. On the basis of my experience, I would order from them again.

March 28, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look