Really prompt results! Also great customer service on the phone lines! No judgement, just very professional and friendly customer care. Medication dispatched quickly! And common sense used throughout... See more
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Review summary
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Reviews shaping this summary
Phoned customer service prior to placing order and after as wasn’t sure on timescales for completing test. Each time very helpful Testing also finally gave me answers I’m now hoping to reorder!
No answers from the GP to explain recurrent pelvic pain despite a full panel being done. Organised my own through STI clinic, only to establish I had Ureaplasma Parvum, which the GP’s “full panel” h... See more
Great service. Instructions really easy to follow and results easy to access and very quick. Definitely recommend using this website as it’s definitely the best one.
Company details
Information provided by various external sources
We provide access to affordable private sexual health screening through one of the UK's leading pathology laboratories. We are able to offer patients access to treatment following a positive test result. All treatments are sent by overnight delivery by our registered partner pharmacy.
Written by the company
Contact info
United Kingdom
- customerservice@thesticlinic.com
- www.thesticlinic.com
4.8
Excellent
1K reviews
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Ease to order and simple clear…
Ease to order and simple clear instructions. Results came back quickly. Would definitely use again and would recommend.
July 19, 2025
Good easy to use service
Test easy to use and test results back within days. Would use again if needed to use one of the tests they offer.
July 11, 2025
Excellent service
Such good communication, my first test got lost in transit so they sent another out straight away, excellent service!
Thank you
July 1, 2025
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I would not recommend this company at…
I would not recommend this company at all. They were very unhelpful. I purchased a urine test but despite doing the test exactly as I was told the results were not conclusive and despite saying it had grown three organisms they could not tell me what they were and refused to send out another test. I was extremely disappointed and would advise everyone to not waste a lot of money only to get zero results of what I and dealing with. I would never use the company again.
July 7, 2025
Reply from The STI Clinic
Thank you for taking the time to write a review.
Where there is growth of 3 or more organisms on a culture it is not possible to identify the individual organisms. This is not us being difficult - it is just not technically possible. You would get the same response from any other laboratory with the same mixed growth on a culture.
The most common cause of this type of result is contamination of the urine sample with skin flora during sample collection. We can of course repeat the test for you if it is clinically indicated. I have checked your patient profile and there is no email from you requesting a repeat test - only a request that we forward the full lab report.
If you contact the helpdesk then someone can go through your results with you and suggest the best way forward.
We look forward to hearing from you.
Kind regards,
Claire Davenport
Fast service and great communication
The test kit I ordered arrived promptly, the instructions were simple and clear to understand/follow. I got my results back within the time stated on their website. I did contact them requesting further information about my results, I received a reply within minutes. Very positive experience.
June 24, 2025
It was quick
It was quick, and easy service to use and when i needed assistance the staff were very quick to respond and helpful! will definitely use again, thank you
April 4, 2025
Time frame is good with good…
Time frame is good with good communications too would recommend pls
June 9, 2025
I needed to get some testing completed…
I needed to get some testing completed that my doctors practice unfortunately would not offer to do for me. Found the website- the process was quick and efficient! The customer service team was quick and efficient to come back to me and responded to all my queries.
Got the results I was waiting for and further advice which was great! Highly recommend!
May 23, 2025
The kit delivered on time and the…
The kit delivered on time and the results received very quickly thank you
May 21, 2025
Prompt delivery of test
Prompt delivery of test. Quick turn around on results they say 24 to 36 hours after the test arrives but it’s usually much less.
May 1, 2025
Great and reliable service
Kit came quick and with very clear instructions. Had the results back in two days.
May 13, 2025
Unprompted review
BV Gardnerella test - not a test
Considering the information below:
"A normal level of Gardnerella is a concentration of less than 10 (7) CFU/ml of vaginal fluid,
per The Journal of Clinical Microbiology, while higher levels can indicate BV. "
unless the concentration is specified it rather makes this test redundant. I do realise that other tests were carried out as well, but I do have a sense of unprofessionalism/inaccuracy within your lab.
The whole point of the test is not that Gardnerella is present (it naturally is) it is what concentration is there.
I was hoping I could rely on this test going forward on a regular basis but obviously not.
May 6, 2025
Reply from The STI Clinic
Thank you for taking the time to write a review.
We do not offer a standalone Gardnerella test for exactly the reason that you have pointed out in your review. The test panel you have referenced includes a microscopy using the Hay/Ison grading technique to establish if the balance of vaginal flora indicates BV or not. The Gardnerella element of the the test panel uses DNA PCR - this is a qualitative test. As you say, this is not helpful on its own, which is why other elements are included in the panel.
The purpose of this test is to identify the cause of symptoms; it is not a test for patients to monitor levels of naturally occurring vaginal organisms.
I am sorry if this panel did not meet your expectations. We will review the website content to ensure that this is fairly represented. The Gardnerella page was however recently reviewed to explain why it was no longer offered as a standalone test.
Kind regards,
Robert MacKay
Quick and easy
Quick and easy! I ordered a ureaplasma test which came a couple of days later. The results also came through very quickly.
May 1, 2025
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