Thesussexexchange Reviews 

Treat my wife for Mother’s Day so disappointed with the food so salty!!!

Try it first before you served to customers!

Highly disappointed in the food and service will definitely not recommend! Drove 3hrs for my birthday lunch , To get cold steak that was definitely frozen, as apparently i had to wait longer because the cooker was too hot! Burnt mushrooms and to top it off not even get asked if we wanted more drinks the whole time we were there! We ordered onion rings that we did not receive, but quick to charge us for them, not sorry you didn’t receive it or anything! Samantha was very rude unprofessional. Definitely highly overrated by their instagram page because definitely did not get what they have advertised. If i could 0 star i would!

Me and my husband came to the sussex exchange this evening for a date night.Our service from Ellie was 10/10,good customer service,friendly and so lovely to talk to.Our food was amazing,we had a lovely evening.

Had a really lovely meal. Food was amazing and the lady serving us, Ellie, was really attentive and really looked after us. Will definitely be going back.

booked reservation online and the booking form asked for any special requirements. i filled this in for my special requirements and went to lunch there but this special requirement was not fulfilled. got sent an email afterwards for a review and completed it. Sussex Exchange manager then rang me about it, he then shouted at me and became abusive! never ever going to return to the sussex exchange. really upset and shocked at the horrible phonecall. he was so angry it was disturbing.

Had a wonderful evening last night 26th August. From start to finish the customer service was outstanding. Kyle looked after us all evening ensuring all our drinks and meals arrived precisely as we wanted and showing us to a table outside before we had a boogie downstairs. All staff were attentive and friendly and are a credit to you. We made a few phone calls to check details of the menu which were answered by effeciently. Food was amazing. All in all a great experience. Thank you

Meal and dance Friday 26/8/22 a group of 8 ladies celebrating our friends birthday , from the second we entered we were treated like Queens , our host was Kyle and he was absolutely fabulous really looked after us , was patient with all our daftness and recommending new cocktails to try , we had an amazing meal food was great , Kyle then arranged a booth downstairs for us to have a few more drinks and a little boogie , they then kindly arranged a free taxi service to take us home all in all a truly wonderful evening and outstanding service thank you so much to Kyle and all the other amazing staff

Completely bizarre visit. Apparently showing bare heels is not within standards in this place. Trainers are however! The receptionist refused entry to our well dressed party of four claiming one of us was wearing flip flops. Absolutely not the case. Whilst we assume the receptionist is rather short sighted we were confused about the failure of the manager to have the professionalism to deal with the issue. Instead he hid behind a demand for an email. Oh well, plenty of great places to eat in St Leonard’s.

Excellent food and service ,served by Natasha,polite and always on hand ,but not overbearing. Many thanks

I've visited many times before and absolutely loved the food, cocktails and experience.
My last visit was Dec 4th 2020 at 7.30pm where we had a table in the new tree top section, beautiful!
I want to thank, Kim who was our waitress and Rachel who was our host for such a lovely, friendly dining experience.
Venue super stylish, clean and professional.
Dying to visit again once lockdown is lifted and safe to do so.
Nicky Honeyball

Absolutely amazing service, all staff were on point, polite and very attentive. Tania was our waitress and was 10/10 (Friday 18th 6pm)

Great cocktails and great atmosphere

Only thing I would add is to have more vegan meal options 🙂

Great experience last weekend lovely food and vibes

Horrendous customer service!
I tried to book a table via their Instagram messages as they told me this is how I can make a reservation.

Upon messaging I was asked if it was for a large group and I said no, so at this point I was told I wouldn't be allow any of the prime times as the large table make them the most money and a table for 2 isnt worth their time- I was in complete shock!

I pushed this aside thinking maybe they just didn't word it well so I then agreed on a time for a table at 9.30pm. I was then messaged a day later to say that they needed to move my booking to 9.45pm so I was annoyed but agreed.
Then I received another message a day later to say my table hadn't actually been reserved and I would now only be allowed to come for 10.15pm but the restaurant would be closed so I could only come for drinks! It was so clear they were purposfully moving my booking to cater for people they consider would make them the most money! Why would I now want to just come for drinks when I booked a table for the restaurant?!

Infuriated I complained about the service via message and left a review on their social media. 10 mins later I receievd a message back to say due to leaving a bad review I was now banned from Sussex Exchange! I have never received such diabolical service. You can't ban someone for leaving an honest review!!

It then proceed to get worse as I received further messages from Ellie saying I had used slanderous language.
Writing you have received "awful service" is not slander so I made her aware of this. She then proceeded to tell me I should 'educate myself' and she even sent me a screen shot of the definition of the word slander - I have never experienced such rude behaviour from an establishment!

To allow a member of the team speak to a customer the way she did is disgusting and I would NOT spend a penny of my money is a place that operates in this way!

I WOULD GIVE 0 STARS IF I COULD!