The Timber Group Reviews 

123
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly delivery drivers who always arrive on time and carefully place heavy items exactly where requested. People also find the online ordering process very straightforward and appreciate the polite staff available both on the phone and in the yard. Some reviewers were not happy with the overall product quality, noting specific issues like bowed timber, large splits, or broken planks upon delivery. A few other people also mentioned receiving the wrong items, unexpected order cancellations, or experiencing occasional delays with their purchases.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and helpful staff.... See more

Staff

Customers had positive experiences with staff, consistently highlighting their helpful and polite approach... See more

Product

People report ambiguous experiences with product, reflecting a mix of satisfaction and disappointment. Many... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy it is to purchase online and... See more

Service

Customers consistently note positive experiences with service, highlighting easy ordering processes, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So impressed by this company! I emailed after placing my order with a special location for the drop off and the chap turned up in the exact place I'd asked and called me to say he was there. He was a... See more

Rated 5 out of 5 stars

Timber and sheets materials delivered in first class condition. Nothing warped or damaged. Delivery person very helpful. A small possible improvement would be a call from the driver to say he's on... See more

Rated 5 out of 5 stars

Easy to order, helpful over the phone, competitive price, delivery was slightly longer than hoped for but nothing that could have been avoided. Overall, very happy and would use them again.

Rated 5 out of 5 stars

Very quick response to my on line order. Spoke to rep about delivery and was kept upto date with expected times, Delivery driver was very helpful with the delivery which was to an allotment. The pegs... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

123 reviews

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4.6

All reviews

(123)

68 reviews in the last 12 months

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Rated 3 out of 5 stars

Overall very pleased, great price.

Ordered 13 large softwood sleepers . I specified on the order that they were all the same colour and with minimal splitting .
About 5 had quite large splits along their lengths . The agency driver was apparently also “not used to delivering wood” asked my 60 yr old wife for help unloading ..in the end he managed to drop them off himself .
Overall would use again as great price and staff who I spoke to in the office were helpful and delivery on time as scheduled. I appreciate that softwood sleepers do split / crack but wasn’t expecting that much . They will be hidden so no major dramas .

June 2, 2026
Rated 5 out of 5 stars

The Delivery driver on that morning was…

The Delivery driver on that morning was a literal saint, as I had gone to work and only my wife and new baby in the house. He unloaded a very heavy amount of wood all by himself to help me cos my wife was looking after our baby. I didn't catch his name but the guys was fantastic.

May 18, 2026
Rated 5 out of 5 stars

Friendly people and great price

Placed order online for pickup, response was really quick to say it was ready. Pickup was easy, could drive to the timber and two guys helped me carefully load up. Cant ask more than that. Oh the prices were almost 1/2 of the builders merchants.

May 21, 2026
Rated 5 out of 5 stars

All round good service

Easy to use website, Plenty of choice. Had everything i needed for my project. Emailed me when it will be delivered. Timber was good quality, driver helped to unload. all round good service. Many thanks

May 15, 2026
Rated 5 out of 5 stars

Good product and service

Timber and sheets materials delivered in first class condition. Nothing warped or damaged. Delivery person very helpful. A small possible improvement would be a call from the driver to say he's on his way.

May 6, 2026

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